@article{MockerBoochever2020,
  author    = {Mocker, Martin and Boochever, John},
  title     = {How to avoid enterprise systems landscape complexity},
  journal   = {MIS quarterly executive},
  volume    = {19},
  number    = {1},
  issn      = {1540-1960},
  doi       = {10.17705/2msqe.00025},
  institution = {ESB Business School},
  pages     = {57 -- 68},
  year      = {2020},
  abstract  = {The variety and interdependencies of enterprise systems that digitize large organizations' processes have grown significantly, resulting in complex enterprise systems landscapes. Avoiding such complexity requires addressing the IT-business engagement gap between (inadvertent) producers of complexity in the business and those in IT who have to manage it. We identify mechanisms for tackling three components of this gap: 1) bridging the awareness gap through information sharing, 2) narrowing the incentive gap through shared goals, and 3) closing the authority gap by evening out power differentials through empowerment.},
  language  = {en}
}