@article{KrausFißlerSchlegel2024,
  author    = {Kraus, Patrick and Fißler, Elias and Schlegel, Dennis},
  title     = {A typology of challenges in the context of robotic process automation implementation projects},
  journal   = {International journal of organizational analysis},
  volume    = {32},
  number    = {11},
  issn      = {1758-8561},
  doi       = {10.1108/IJOA-11-2023-4100},
  institution = {Informatik},
  pages     = {60 -- 73},
  year      = {2024},
  abstract  = {Purpose - In recent years, the robotic process automation (RPA) technology has increasingly been used to automate business processes. While a lot of research has been published on the potential and benefits of the technology, only a few studies have conducted research on challenges related to RPA adoption. Hence, this study aims to identify and discuss challenges related to RPA implementation projects. Design/methodology/approach - Following an inductive methodology, interviews have been conducted with consultants who were involved in multiple RPA implementation projects. Hence, their extensive experience and views contribute to a detailed and in-depth understanding of the phenomena under research. Findings - The results suggest that there are various process-related, technical, resource-related, psychological and coordinative challenges that must be considered when conducting an RPA implementation project. Originality/value - This paper contributes to knowledge by presenting a new typology of challenges, as well as providing an in-depth discussion of the individual challenges that organizations face.},
  language  = {en}
}