TY  - CPAPER
U1  - Konferenzveröffentlichung
A1  - Zimmermann, Alfred
A1  - Schmidt, Rainer
A1  - Sandkuhl, Kurt
A1  - Jugel, Dierk
A1  - Schweda, Christian
A1  - Möhring, Michael
A1  - Keller, Barbara
ED  - Leitner, Christine
ED  - Ganz, Walter
ED  - Satterfield, Debra
ED  - Bassano, Clara
T1  - Conceptualizing artificial intelligence-based service ecosystems
T2  - Advances in the human side of service engineering : proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA (Lecture Notes in Networks and Systems, vol. 266)
N2  - Platforms and their surrounding ecosystems are becoming increasingly important components of many companies' strategies. Artificial Intelligence, in particular, has created new opportunities to create and develop ecosystems around the platform. However, there is not yet a methodology to systematically develop these new opportunities for enterprise development strategy. Therefore, this paper aims to lay a foundation for the conceptualization of Artificial Intelligence-based service ecosystems exploiting a Service-Dominant Logic. The basis for conceptualization is the study of value creation and particularly effective network effects. This research investigates the fundamental idea of extending specific digital concepts considering the influence of Artificial Intelligence on the design of intelligent services, along with their architecture of digital platforms and ecosystems, to enable a smooth evolutionary path and adaptability for human-centric collaborative systems and services. The paper explores an extended digital enterprise conceptual model through a combined, iterative, and permanent task of co-creating value between humans and intelligent systems as part of a new idea of cognitively adapted intelligent services.
KW  - digitalization
KW  - value-co-creation
KW  - artificial intelligence
KW  - service ecosystems
KW  - digital architecture reference cube
Y1  - 2021
U6  - https://doi.org/10.1007/978-3-030-80840-2_43
DO  - https://doi.org/10.1007/978-3-030-80840-2_43
SP  - 377
EP  - 384
S1  - 8
PB  - Springer
CY  - Cham
ER  -