TY - CPAPER U1 - Konferenzveröffentlichung A1 - Mocker, Martin A1 - Ross, Jeanne A1 - Ciano, Pablo T1 - Building a global process standard at the most international company on earth : DHL Express ; teaching case T2 - Building a better world through information systems : International Conference on Information Systems (ICIS 2014), Auckland, New Zealand, 14 - 17 December 2014 ; 10. IS Curriculum and Education N2 - As "the most international company on earth", DHL Express promised to deliver packages between almost any pair of countries within a defined time-frame. To fulfill this promise, the company had introduced a set of global business and technology standards. While standardization had many advantages (improving service for multinational customers, faster response to changes in import/export regulations, sharing of best practices etc.), it created impediments to local innovation and responsiveness in DHL Express' network of 220 countries/territories. Reconciling standardization-innovation tradeoffs is a critical management issue for global companies in the digital economy. This case describes one large, successful company's approach to the tradeoff of standardization versus innovation. KW - global business process standard KW - business process innovation KW - IS platform KW - enterprise architecture Y1 - 2014 U6 - https://nbn-resolving.org/urn:nbn:de:bsz:rt2-opus4-7203 UN - https://nbn-resolving.org/urn:nbn:de:bsz:rt2-opus4-7203 UR - http://aisel.aisnet.org/icis2014/proceedings/ISCurriculum/14/ UR - http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1325&context=icis2014 SP - 1 EP - 12 S1 - 12 ER -