@inproceedings{RossmannWilkeStei2017,
  author    = {Alexander Rossmann and Tim Wilke and Gerald Stei},
  title     = {Usage of social media systems in customer service strategies},
  booktitle = {Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS-50), Hilton Waikoloa Village, Hawaii, January 4-7, 2017},
  pages     = {3950 -- 3959},
  doi       = {10.24251/HICSS.2017.477},
  year      = {2017},
}