TY - JOUR U1 - Zeitschriftenartikel, wissenschaftlich - begutachtet (reviewed) A1 - Yaman, Sezin Gizem A1 - Munezero, Myriam A1 - Münch, Jürgen A1 - Fagerholm, Fabian A1 - Syd, Ossi A1 - Aaltola, Mika A1 - Palmu, Christina A1 - Männistö, Tomi T1 - Introducing continuous experimentation in large software-intensive product and service organisations JF - The journal of systems and software : JSS N2 - Software development in highly dynamic environments imposes high risks to development organizations. One such risk is that the developed software may be of only little or no value to customers, wasting the invested development efforts.Continuous experiment ation, as an experiment-driven development approach, may reduce such development risks by iteratively testing product and service assumptions that are critical to the success of the software. Although several experiment-driven development approaches are available, there is little guidance available on how to introduce continuous experimentation into an organization. This article presents a multiple-case study that aims at better understanding the process of introducing continuous experimentation into an organization with an already established development process. The results from the study show that companies are open to adopting such an approach and learning throughout the introduction process. Several benefits were obtained, such as reduced development efforts, deeper customer insights, and better support for development decisions. Challenges included complex stakeholder structures, difficulties in defining success criteria, and building experimen- tation skills. Our findings indicate that organizational factors may limit the benefits of experimentation. Moreover, introducing continuous experimentation requires fundamental changes in how companies operate, and a systematic introduction process can increase the chances of a successful start. KW - continuous experimentation KW - experiment-driven software development KW - product management KW - agile software development KW - lean software development KW - lean startup Y1 - 2017 SN - 0164-1212 SS - 0164-1212 U6 - https://doi.org/10.1016/j.jss.2017.07.009 DO - https://doi.org/10.1016/j.jss.2017.07.009 VL - 133 SP - 195 EP - 211 S1 - 17 PB - Elsevier CY - Amsterdam ER -