@inproceedings{MockerRossCiano2014,
  author    = {Martin Mocker and Jeanne Ross and Pablo Ciano},
  title     = {Building a global process standard at the most international company on earth : DHL Express ; teaching case},
  booktitle = {Building a better world through information systems : International Conference on Information Systems (ICIS 2014), Auckland, New Zealand, 14 - 17 December 2014 ; 10. IS Curriculum and Education},
  pages     = {1 -- 12},
  url       = {http://aisel.aisnet.org/icis2014/proceedings/ISCurriculum/14/},
  year      = {2014},
}