TY  - CHAP
U1  - Konferenzveröffentlichung
A1  - Mocker, Martin
A1  - Ross, Jeanne
A1  - Ciano, Pablo
T1  - Building a global process standard at the most international company on earth : DHL Express ; teaching case
T2  - Building a better world through information systems : International Conference on Information Systems (ICIS 2014), Auckland, New Zealand, 14 - 17 December 2014 ; 10. IS Curriculum and Education
N2  - As "the most international company on earth", DHL Express promised to deliver packages between almost any pair of countries within a defined time-frame. To fulfill this promise, the company had introduced a set of global business and technology standards. While standardization had many advantages (improving service for multinational customers, faster response to changes in import/export regulations, sharing of best practices etc.), it created impediments to local innovation and responsiveness in DHL Express' network of 220 countries/territories. Reconciling standardization-innovation tradeoffs is a critical management issue for global companies in the digital economy.
This case describes one large, successful company's approach to the tradeoff of standardization versus innovation.
KW  - global business process standard
KW  - business process innovation
KW  - IS platform
KW  - enterprise architecture
Y1  - 2014
U6  - https://nbn-resolving.org/urn:nbn:de:bsz:rt2-opus4-7203
UN  - https://nbn-resolving.org/urn:nbn:de:bsz:rt2-opus4-7203
UR  - http://aisel.aisnet.org/icis2014/proceedings/ISCurriculum/14/
UR  - http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1325&context=icis2014
SP  - 1
EP  - 12
S1  - 12
ER  -