@article{MockerRossKosgi2016,
  author    = {Martin Mocker and Jeanne Ross and Karthic Kosgi},
  title     = {Mastering business complexity : MIT CISR survey results},
  journal   = {Working papers / Center for Information Systems Research},
  number    = {405},
  pages     = {1 -- 15},
  url       = {http://cisr.mit.edu/blog/documents/2016/02/12/mit\_cisrwp405\_complexitysurveyreport\_mockerrosskosgi-pdf/},
  year        = {2016},
}