TY  - CHAP
U1  - Konferenzveröffentlichung
A1  - Zimmermann, Alfred
A1  - Sandkuhl, Kurt
A1  - Schmidt, Rainer
A1  - Hertweck, Dieter
A1  - Rossmann, Alexander
ED  - Spohrer, Jim
ED  - Leitner, Christine
T1  - Evolution of smart service architectures through cognitive co-creation
T2  - Advances in the human side of service engineering : Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA
N2  - Today, many companies are adapting their strategy, business models, products, services as well as business processes and information systems in order to expand their digitalization level through intelligent systems and services. The paper raises an important question: What are cognitive co-creation mechanisms for extending digital services and architectures to readjust the usage value of smart services? Typically, extensions of digital services and products and their architectures are manual design tasks that are complex and require specialized, rare experts. The current publication explores the basic idea of extending specific digital artifacts, such as intelligent service architectures, through mechanisms of cognitive co-creation to enable a rapid evolutionary path and better integration of humans and intelligent systems. We explore the development of intelligent service architectures through a combined, iterative, and permanent task of co-creation between humans and intelligent systems as part of a new concept of cognitively adapted smart services. In this paper, we present components of a new platform for the joint co-creation of cognitive services for an ecosystem of intelligent services that enables the adaptation of digital services and architectures.
KW  - digitalization
KW  - smart service design
KW  - cognitive service co-creation
KW  - digital enterprise architecture
Y1  - 2020
SN  - 978-3-030-51057-2
SB  - 978-3-030-51057-2
U6  - https://doi.org/10.1007/978-3-030-51057-2_40
DO  - https://doi.org/10.1007/978-3-030-51057-2_40
SP  - 289
EP  - 296
S1  - 8
PB  - Springer
CY  - Cham
ER  -