TY - CHAP U1 - Konferenzveröffentlichung A1 - Collenbusch, Danielle A1 - Sauter, Anja A1 - Tastekil, Ipek A1 - Uslu, Denise ED - Zimmermann, Alfred ED - Rossmann, Alexander T1 - Experiencing adaptive case management capabilities with Cognoscenti T2 - Digital Enterprise Computing (DEC 2015) : June 25-26, 2015, Böblingen, Germany N2 - In a world with rapidly changing customer requirements and the increased role of technology, companies need more flexible systems to adapt their processes and react dynamically to changes. Adaptive Case Management (ACM) comes into consideration by providing a concept to adapt to changing business conditions. Within our research project we did a first foundational evaluation of the potential of ACM in supporting unpredictable sales processes. Based on a set of criteria we tested the concept of ACM with the open source tool Cognoscenti. The evaluation gave us the possibility to experience the concept of ACM. Hence we were able to provide a statement about the potential of ACM within the context of an unpredictable sales process, setting the path to further research and discussion of ACM in the area of sales processes. KW - adaptive case management KW - ACM KW - business process management KW - BPM KW - Cognoscenti KW - sales process KW - unpredictable process KW - knowledge worker Y1 - 2015 U6 - https://nbn-resolving.org/urn:nbn:de:bsz:rt2-opus4-6145 UN - https://nbn-resolving.org/urn:nbn:de:bsz:rt2-opus4-6145 UR - http://subs.emis.de/LNI/Proceedings/Proceedings244/article8.html SN - 978-3-88579-638-1 SB - 978-3-88579-638-1 SP - 233 EP - 243 S1 - 11 PB - Gesellschaft für Informatik CY - Bonn ER -