TY  - BOOK
U1  - Buch
A1  - Hertweck, Dieter
A1  - Hoffmann, Claus
A1  - Ivanov, Svetlozar
A1  - Kinitzki, Martin
A1  - Küller, Philipp
A1  - Longer, Urška
A1  - Oražem, Benjamin
A1  - Ciucan-Rusu, Liviu
A1  - Stefanov, Krassen
A1  - Utz, Wilfrid
ED  - Küller, Philipp
T1  - Transforming SMEs in the Danube Region : results of the project ITSM4SME
N2  - Small and medium-sized enterprises (SMEs) play a fundamental role in the economic system of the European Union: SMEs represent over 99 percent of all companies and provide two-thirds of the jobs in the private sector. Their innovativeness and economic success have significant influence on growth, jobs and prosperity in Europe.
Information technologies are regarded as key drivers of innovation in small and medium-sized enterprises (SME). Modern information technologies (IT) offer SMEs today many opportunities to improve their competitiveness and market position. Thus, business processes can be designed efficiently, open up new market segments and strengthen the innovation capacity significantly. However, many SMEs still have difficulties in utilizing these new technologies efficiently in order to foster process and product innovation. This is partly due to the fact that many SMEs don’t use IT Service Management and waste resources in running basic IT-functions like the maintenance of printers, software or servers.
Information Technology Service Management (ITSM) is a discipline for managing IT systems centred on the customer’s perspective of IT’s contribution to the business. Thus, by strengthening the performance of SME’s IT departments, ITSM enables process innovation (e.g. eProcurement) and product innovations (e.g. client services) can be promoted. The EU-funded project "IT Service Management for small and medium-sized Enterprises of the Danube Region" (ITSM4SME) aims to make SMEs in the Danube Region aware of the potential of ITSM, to inspire SMEs about the use of information technology and to allow IT-enabled innovations. The aims of the project have been achieved inter alia through a simplified method for IT service management for small IT organisations, practical case studies, a "do-it-yourself" service management modelling tool, an eLearning portal and by training more than 300 participants from SMEs in pilot training courses in Bulgaria, Romania and Slovenia.
Y1  - 2015
U6  - https://nbn-resolving.org/urn:nbn:de:bsz:rt2-opus4-6675
UN  - https://nbn-resolving.org/urn:nbn:de:bsz:rt2-opus4-6675
UR  - https://www.hs-heilbronn.de/5768329/itsm4sme
SP  - 38
S1  - 38
PB  - Hochschule Heilbronn
CY  - Heilbronn
ER  -