@article{SchmidtMoehringZimmermann2018,
  author    = {Rainer Schmidt and Michael M{\"o}hring and Alfred Zimmermann},
  title     = {Dynamic capabilities of decision-oriented service systems},
  journal   = {International journal of information systems in the service sector : IJISSS},
  volume    = {10},
  number    = {3},
  pages     = {41 -- 63},
  doi       = {10.4018/IJISSS.2018070103},
  year        = {2018},
}