@inproceedings{OezalMuench2020,
  author    = {Neslihan {\"O}zal and J{\"u}rgen M{\"u}nch},
  title     = {How to conduct customer interviews? A workshop format for teaching customer interview skills},
  booktitle = {Software business : 11th International Conference, ICSOB 2020, Karlskrona, Sweden, November 16–18, 2020, proceedings},
  editor    = {Eriks Klotins and Krzysztof Wnuk},
  pages     = {118 -- 133},
  doi       = {10.1007/978-3-030-67292-8\_9},
  year      = {2020},
}