TY  - JOUR
U1  - Zeitschriftenartikel, wissenschaftlich - begutachtet (reviewed)
A1  - Zimmermann, Alfred
A1  - Schmidt, Rainer
A1  - Sandkuhl, Kurt
T1  - Strategic challenges for platform-based intelligent assistants
JF  - Procedia computer science
N2  - Artificial Intelligence-based Assistants AIAs are spreading quickly both in homes and offices. They already have left their original habitats of "intelligent speakers" providing easy access to music collections. The initiated a multitude of new devices and are already populating devices such as TV sets. Characteristic for the intelligent digital assistants is the formation of platforms around their core functionality. Thus, AIS capabilities of the assistants are used to offer new services and create new interfaces for business processes. There are positive network effects between the assistants and the services as well as within the services. Therefore, many companies see the need to get involved in the field of digital assistants but lack a framework to align their initiatives with their corporate strategies. In order to lay the foundation for a comprehensive method, we are therefore investigating intelligent digital assistants. Based on this analysis, we are developing a framework of strategic opportunities and challenges.
KW  - digital products
KW  - services
KW  - digital architecture
KW  - interaction
KW  - visualization
KW  - intelligent decision management
Y1  - 2020
UN  - https://nbn-resolving.org/urn:nbn:de:bsz:rt2-opus4-30339
SN  - 1877-0509
SS  - 1877-0509
U6  - https://doi.org/10.1016/j.procs.2020.09.092
DO  - https://doi.org/10.1016/j.procs.2020.09.092
VL  - 176
IS  - Knowledge-Based and Intelligent Information & Engineering Systems: Proceedings of the 24th International Conference KES2020
SP  - 966
EP  - 975
S1  - 10
PB  - Elsevier
CY  - Amsterdam
ER  -