@inproceedings{ZimmermannSandkuhlSchmidtetal.2020, author = {Alfred Zimmermann and Kurt Sandkuhl and Rainer Schmidt and Dieter Hertweck and Alexander Rossmann}, title = {Evolution of smart service architectures through cognitive co-creation}, booktitle = {Advances in the human side of service engineering : Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA}, editor = {Jim Spohrer and Christine Leitner}, pages = {289 -- 296}, doi = {10.1007/978-3-030-51057-2\_40}, year = {2020}, }