TY  - JOUR
U1  - Wissenschaftlicher Artikel
A1  - Kraus, Patrick
A1  - Fißler, Elias
A1  - Schlegel, Dennis
T1  - A typology of challenges in the context of robotic process automation implementation projects
JF  - International journal of organizational analysis
N2  - Purpose – In recent years, the robotic process automation (RPA) technology has increasingly been used to automate business processes. While a lot of research has been published on the potential and benefits of the technology, only a few studies have conducted research on challenges related to RPA adoption. Hence, this study aims to identify and discuss challenges related to RPA implementation projects.

Design/methodology/approach – Following an inductive methodology, interviews have been conducted with consultants who were involved in multiple RPA implementation projects. Hence, their extensive experience and views contribute to a detailed and in-depth understanding of the phenomena under research.

Findings – The results suggest that there are various process-related, technical, resource-related, psychological and coordinative challenges that must be considered when conducting an RPA implementation project.

Originality/value – This paper contributes to knowledge by presenting a new typology of challenges, as well as providing an in-depth discussion of the individual challenges that organizations face.
KW  - RPA
KW  - implementation projects
KW  - challenges
KW  - digital transformation
Y1  - 2024
UN  - https://nbn-resolving.org/urn:nbn:de:bsz:rt2-opus4-49656
SN  - 1758-8561
SS  - 1758-8561
U6  - https://doi.org/10.1108/IJOA-11-2023-4100
DO  - https://doi.org/10.1108/IJOA-11-2023-4100
VL  - 32
IS  - 11
SP  - 60
EP  - 73
S1  - 14
PB  - Emerald
CY  - Bradford
ER  -