Introducing continuous experimentation in large software-intensive product and service organisations

  • Software development in highly dynamic environments imposes high risks to development organizations. One such risk is that the developed software may be of only little or no value to customers, wasting the invested development efforts.Continuous experiment ation, as an experiment-driven development approach, may reduce such development risks by iteratively testing product and service assumptions that are critical to the success of the software. Although several experiment-driven development approaches are available, there is little guidance available on how to introduce continuous experimentation into an organization. This article presents a multiple-case study that aims at better understanding the process of introducing continuous experimentation into an organization with an already established development process. The results from the study show that companies are open to adopting such an approach and learning throughout the introduction process. Several benefits were obtained, such as reduced development efforts, deeper customer insights, and better support for development decisions. Challenges included complex stakeholder structures, difficulties in defining success criteria, and building experimen- tation skills. Our findings indicate that organizational factors may limit the benefits of experimentation. Moreover, introducing continuous experimentation requires fundamental changes in how companies operate, and a systematic introduction process can increase the chances of a successful start.

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Metadaten
Name:Münch, Jürgen
DOI:https://doi.org/10.1016/j.jss.2017.07.009
ISSN:0164-1212
Erschienen in:The journal of systems and software : JSS
Publisher:Elsevier
Place of publication:Amsterdam
Document Type:Article
Language:English
Year of Publication:2017
Tag:agile software development; continuous experimentation; experiment-driven software development; lean software development; lean startup; product management
Volume:133
Pagenumber:17
First Page:195
Last Page:211
Dewey Decimal Classification:004 Informatik
Access Rights:Nein
Licence (German):License Logo  Lizenzbedingungen Elsevier