Dynamic capabilities of decision-oriented service systems
- A new class of information system architecture, decision-oriented service systems, is spreading more and more. Decision-oriented service systems provide services that support decisions in business processes and products based on the capabilities of cloud-computing environments. To pave the way for the creation of design methods of business processes and products based on decision-oriented service systems, this article introduces a capability-oriented approach. Starting from technological capabilities, more abstract operational and dynamic capabilities are created. The framework created is based on an integrated conceptualization of decision-oriented service systems that allows capturing synergetic effects. By creating the framework, the gap between the technological capabilities of technologies and the strategic goals of enterprises shall be narrowed.
| Author of HS Reutlingen | Zimmermann, Alfred |
|---|---|
| DOI: | https://doi.org/10.4018/IJISSS.2018070103 |
| ISSN: | 1935-5688 |
| eISSN: | 1935-5696 |
| Published in: | International journal of information systems in the service sector : IJISSS |
| Publisher: | IGI Global |
| Place of publication: | Hershey, Pa. |
| Document Type: | Journal article |
| Language: | English |
| Publication year: | 2018 |
| Tag: | big data; deciision management; dynamic capability; service system cloud computing |
| Volume: | 10 |
| Issue: | 3 |
| Page Number: | 23 |
| First Page: | 41 |
| Last Page: | 63 |
| DDC classes: | 650 Management |
| 004 Informatik | |
| Open access?: | Nein |
