A typology of challenges in the context of robotic process automation implementation projects
- Purpose – In recent years, the robotic process automation (RPA) technology has increasingly been used to automate business processes. While a lot of research has been published on the potential and benefits of the technology, only a few studies have conducted research on challenges related to RPA adoption. Hence, this study aims to identify and discuss challenges related to RPA implementation projects. Design/methodology/approach – Following an inductive methodology, interviews have been conducted with consultants who were involved in multiple RPA implementation projects. Hence, their extensive experience and views contribute to a detailed and in-depth understanding of the phenomena under research. Findings – The results suggest that there are various process-related, technical, resource-related, psychological and coordinative challenges that must be considered when conducting an RPA implementation project. Originality/value – This paper contributes to knowledge by presenting a new typology of challenges, as well as providing an in-depth discussion of the individual challenges that organizations face.
Author of HS Reutlingen | Schlegel, Dennis |
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URN: | urn:nbn:de:bsz:rt2-opus4-49656 |
DOI: | https://doi.org/10.1108/IJOA-11-2023-4100 |
ISSN: | 1758-8561 |
eISSN: | 1934-8835 |
Erschienen in: | International journal of organizational analysis |
Publisher: | Emerald |
Place of publication: | Bradford |
Document Type: | Journal article |
Language: | English |
Publication year: | 2024 |
Tag: | RPA; challenges; digital transformation; implementation projects |
Volume: | 32 |
Issue: | 11 |
Page Number: | 14 |
First Page: | 60 |
Last Page: | 73 |
PPN: | Im Katalog der Hochschule Reutlingen ansehen |
DDC classes: | 330 Wirtschaft |
650 Management | |
Open access?: | Ja |
Licence (German): | ![]() |