Transitioning towards enterprise architecture management in a software and service mobility company: a case study
- In the face of disruptions, increasing complexity and intensifying competitive pressure, organizations must adapt their structures and operations. In this context, Enterprise Architecture Management (EAM) is considered a promising approach to address these challenges by enabling holistic organizational overview, breaking down silos, and reducing complexity. However, the organizational implementation of EAM remains challenging, with little established methodological guidance available for context-specific realization. The research presented in this paper aims to support the organizational introduction of EAM. To this end, we present a practical evaluation approach to guide the selection of appropriate EAM implementation strategies. Through a single-case study conducted in collaboration with ETAS GmbH, this research explores a potential implementation of EAM. By conducting expert workshops and semi-structured interviews, an assessment approach and a decision-supporting “fitting matrix” were developed. The matrix evaluates twelve EAM implementation variants using seven collaboratively defined success criteria. The results indicate that a federated EAM model led by the CIO is considered the most suitable for this case.
| Author of HS Reutlingen | Flaisch, Simon; Trieflinger, Stefan; Münch, Jürgen |
|---|---|
| URN: | urn:nbn:de:bsz:rt2-opus4-61679 |
| DOI: | https://doi.org/10.1007/978-3-032-14518-5_21 |
| Published in: | Software Business : 16th International Conference, ICSOB 2025, Stuttgart, Germany, November 24–26, 2025, proceedings - (Lecture notes in business information processing ; 574) |
| Publisher: | Springer |
| Place of publication: | Cham |
| Editor: | Georg Herzwurm, Dimitri Petrik, Gero Strobel, Thomas Kude, Lukas Block |
| Document Type: | Conference proceeding |
| Language: | English |
| Publication year: | 2026 |
| Tag: | Enterprise Architecture Implementation Methodology (EAIM); business-IT alignment; change management; enterprise architecture frameworks; enterprise architecture management |
| Page Number: | 7 |
| First Page: | 267 |
| Last Page: | 273 |
| DDC classes: | 004 Informatik |
| Open access?: | Ja |
| Licence (German): | Creative Commons - CC BY-NC-ND - Namensnennung - Nicht kommerziell - Keine Bearbeitungen 4.0 International |

