Combining Robotic Process Automation with Artificial Intelligence: applications, terminology, benefits, and challenges
- The relevance of Robotic Process Automation (RPA) has increased over the last few years. Combining RPA with Artificial Intelligence (AI) can further enhance the business value of the technology. The aim of this research was to analyze applications, terminology, benefits, and challenges of combining the two technologies. A total of 60 articles were analyzed in a systematic literature review to evaluate the aforementioned areas. The results show that by adding AI, RPA applications can be used in more complex contexts, it is possible to minimize the human factor during the development process, and AI-based decision-making can be integrated into RPA routines. This paper also presents a current overview of the used terminology. Moreover, it shows that by integrating AI, some unseen challenges in RPA projects can emerge, but also a lot of new benefits will come along with it. Based on the outcome, it is concluded that the topic offers a lot of potential, but further research and development is required. The result of this study help researches to gain an overview of the state-of-the-art in combining RPA and AI.
Author of HS Reutlingen | Schlegel, Dennis; Schaudt, Lewin |
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DOI: | https://doi.org/10.1007/978-3-031-36286-6_5 |
ISBN: | 978-3-031-36286-6 |
Erschienen in: | Eurasian business and economics perspectives : Proceedings of the 38th Eurasia Business and Economics Society Conference, 12-14 January 2022, Warsaw (EBES ; 25) |
Publisher: | Springer |
Place of publication: | Cham |
Editor: | Mehmet Bilgin, Hakan Danis, Ender Demir, Leszek Wincenciak, Tolga Er |
Document Type: | Conference proceeding |
Language: | English |
Publication year: | 2023 |
Tag: | Artificial Intelligence; Cognitive Automation; Intelligent Automation; Intelligent Robotic Process Automation; Robotic Process Automation |
Page Number: | 17 |
First Page: | 83 |
Last Page: | 99 |
PPN: | Im Katalog der Hochschule Reutlingen ansehen |
DDC classes: | 330 Wirtschaft |
Open access?: | Nein |
Licence (German): | In Copyright - Urheberrechtlich geschützt |