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The benefits of collaboration in computer-mediated preference exchange in teams: a psychological perspective

  • Computers are increasingly used in teams in various contexts, for example in negotiations. Especially when using computer-support for decision making processes, it is an important question whether active collaboration within the team - for example via audio-conference - has additional benefits beyond the supply of full task-relevant information via computer. In team negotiations, team representatives are only able to represent the whole team, if diverse preferences of the team members are aligned prior to the negotiation. In an experimental study with 150 participants, we provided team members with the complete information about each other's preferences during an either collaboratively (computer-mediated) or seperately conducted computer-supported negotiation preparation and subsequently asked them for their priorities as representatives of the team. Our results showed that providing complete task-relevant information via computer is insufficient to compensate for the absence of active collaboration within the team.

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Metadaten
Name:Thiemann, Daniel
DOI:https://doi.org/10.1016/j.chb.2019.02.032
ISSN:0747-5632
Erschienen in:Computers in human behavior
Publisher:Elsevier
Place of publication:Amsterdam
Document Type:Article
Language:English
Year of Publication:2019
Tag:computer-mediated collaboration; group decision; negotiation teams; preference awareness; representative negotiations; social psychology
Volume:97
Pagenumber:11
First Page:24
Last Page:34
Dewey Decimal Classification:150 Psychologie
Open Access:Nein