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How to avoid enterprise systems landscape complexity

  • The variety and interdependencies of enterprise systems that digitize large organizations’ processes have grown significantly, resulting in complex enterprise systems landscapes. Avoiding such complexity requires addressing the IT-business engagement gap between (inadvertent) producers of complexity in the business and those in IT who have to manage it. We identify mechanisms for tackling three components of this gap: 1) bridging the awareness gap through information sharing, 2) narrowing the incentive gap through shared goals, and 3) closing the authority gap by evening out power differentials through empowerment.

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Author of HS ReutlingenMocker, Martin
Erschienen in:MIS quarterly executive
Publisher:Kelley School of Business, Indiana University
Place of publication:Bloomington, Ind.
Document Type:Article
Year of Publication:2020
Page Number:12
First Page:57
Last Page:68
DDC classes:330 Wirtschaft
Open Access?:Nein
Licence (German):License Logo  AIS Electronic Library