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The impact of digitization on information system design : an explorative case study of digitization in the insurance business

  • Digitization transforms business process models and processes in many enterprises. However, many of them need guidance, how digitization is impacting the design of their information systems. Therefore, this paper investigates the influence of digitization on information system design. We apply a two-phase research method applying a literature review and an exploratory case study. The case study took place in the IT service provider of a large insurance enterprise. The study’s results suggest that a number of areas of information system design are affected, such as architecture, processes, data and services.

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Name:Zimmermann, Alfred
Erschienen in:Business information systems workshops : BIS 2017 international workshops, Poznán, Poland, June 28-30, 2017, revised papers. - (Lecture notes in business information processing ; 303)
Place of publication:Cham
Editor:Witold Abramowicz
Document Type:Conference Proceeding
Year of Publication:2017
Tag:digital transformation; digitization; information systems
First Page:137
Last Page:149
Catalogue entry:Im Katalog der Hochschule Reutlingen ansehen
Dewey Decimal Classification:650 Management
Open Access:Nein
Licence (German):License Logo  Lizenzbedingungen Springer