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A criteria framework for the evaluation of cloud-based machine learning services

  • Artificial intelligence (AI) is one of the most promising technologies of the post-pandemic era. Cloud computing technology can simplify the process of developing AI applications by offering a variety of services, including ready-to-use tools to train machine learning (ML) algorithms. However, comparing the vast amount of services offered by different providers and selecting a suitable cloud service can be a major challenge for many firms. Also in academia, suitable criteria to evaluate this type of service remain largely unclear. Therefore, the overall aim of this work has been to develop a framework to evaluate cloud-based ML services. We use Design Science Research as our methodology and conduct a hermeneutic literature review, a vendor analysis, as well as, expert interviews. Based on our research, we present a novel framework for the evaluation of cloud-based ML services consisting of six categories and 22 criteria that are operationalized with the help of various metrics. We believe that our results will help organizations by providing specific guidance on how to compare and select service providers from the vast amount of potential suppliers.

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Metadaten
Author of HS ReutlingenSchlegel, Dennis; Caycioglu, Malik
URL:https://www.circleinternational.co.uk/journals/ijmc/current-past-issues/
ISSN:1741-6264
Erschienen in:International journal of management cases
Publisher:Pallas Press
Place of publication:Cheltenham
Document Type:Journal article
Language:English
Publication year:2023
Tag:AIaaS; Artificial Intelligence as a service; MLaaS; cloud AI; machine learning as a service
Volume:25
Issue:1
Page Number:18
First Page:31
Last Page:48
DDC classes:650 Management
Open access?:Nein
Licence (German):License Logo  In Copyright - Urheberrechtlich geschützt