Experiencing adaptive case management capabilities with Cognoscenti
- In a world with rapidly changing customer requirements and the increased role of technology, companies need more flexible systems to adapt their processes and react dynamically to changes. Adaptive Case Management (ACM) comes into consideration by providing a concept to adapt to changing business conditions. Within our research project we did a first foundational evaluation of the potential of ACM in supporting unpredictable sales processes. Based on a set of criteria we tested the concept of ACM with the open source tool Cognoscenti. The evaluation gave us the possibility to experience the concept of ACM. Hence we were able to provide a statement about the potential of ACM within the context of an unpredictable sales process, setting the path to further research and discussion of ACM in the area of sales processes.
| Author of HS Reutlingen | Collenbusch, Danielle; Sauter, Anja; Tastekil, Ipek; Uslu, Denise |
|---|---|
| URN: | urn:nbn:de:bsz:rt2-opus4-6145 |
| URL: | http://subs.emis.de/LNI/Proceedings/Proceedings244/article8.html |
| ISBN: | 978-3-88579-638-1 |
| Erschienen in: | Digital Enterprise Computing (DEC 2015) : June 25-26, 2015, Böblingen, Germany |
| Publisher: | Gesellschaft für Informatik |
| Place of publication: | Bonn |
| Editor: | Alfred ZimmermannORCiD, Alexander RossmannORCiD |
| Document Type: | Conference proceeding |
| Language: | English |
| Publication year: | 2015 |
| Tag: | ACM; BPM; Cognoscenti; adaptive case management; business process management; knowledge worker; sales process; unpredictable process |
| Page Number: | 11 |
| First Page: | 233 |
| Last Page: | 243 |
| PPN: | Im Katalog der Hochschule Reutlingen ansehen |
| DDC classes: | 004 Informatik |
| Open access?: | Ja |
| Licence (German): |  Open Access |
