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Transitioning towards continuous delivery in the B2B domain : a case study

  • Delivering value to customers in real-time requires companies to utilize real-time deployment of software to expose features to users faster, and to shorten the feedback loop. This allows for faster reaction and helps to ensure that the development is focused on features providing real value. Continuous delivery is a development practice where the software functionality is deployed continuously to customer environment. Although this practice has been established in some domains such as B2C mobile software, the B2B domain imposes specific challenges. This article presents a case study that is conducted in a medium-sized software company operating in the B2B domain. The objective of this study is to analyze the challenges and benefits of continuous delivery in this domain. The results suggest that technical challenges are only one part of the challenges a company encounters in this transition. The company must also address challenges related to the customer and procedures. The core challenges are caused by having multiple customers with diverse environments and unique properties, whose business depends on the software product. Some customers require to perform manual acceptance testing, while some are reluctant towards new versions. By utilizing continuous delivery, it is possible for the case company to shorten the feedback cycles, increase the reliability of new versions, and reduce the amount of resources required for deploying and testing new releases.

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Author of HS ReutlingenMünch, Jürgen
Erschienen in:Agile processes in software engineering and extreme programming : 16th International Conference, XP 2015, Helsinki, Finland, May 25-29, 2015, Proceedings
Place of publication:Cham
Editor: Lassenius, Casper
Document Type:Conference proceeding
Publication year:2015
Tag:B2B; case study; continuous delivery; continuous deployment; development process
Page Number:12
First Page:154
Last Page:165
PPN:Im Katalog der Hochschule Reutlingen ansehen
DDC classes:005 Computerprogrammierung, Programme, Daten
Open access?:Nein
Licence (German):License Logo  In Copyright - Urheberrechtlich geschützt