Breuninger card goes mobile – catching up with an omnichannel development : a case study
- This case study of Breuninger aims to analyze how Breuninger adapts to the emerging omnichannel environment in fashion business. From a consumer’s perspective Breuninger and the general omnichannel strategy of Breuninger is explained, before the loyalty program of Breuninger is analyzed in detail. Key factors as the mobile app and the mobile Breuninger card, social media, direct mail and in-store capabilities are described. A discussion chapter finalizes the case.
| Author of HS Reutlingen | Klede-Schnabel, Wanda; Bug, Peter |
|---|---|
| URN: | urn:nbn:de:bsz:rt2-opus4-13759 |
| Publisher: | Hochschule Reutlingen |
| Place of publication: | Reutlingen |
| Document Type: | Book |
| Language: | English |
| Publication year: | 2016 |
| Tag: | Breuninger; direct mail; in-store; mobile app; omnichannel; social media |
| Page Number: | 31 |
| First Page: | 1 |
| Last Page: | 31 |
| DDC classes: | 330 Wirtschaft |
| 380 Handel, Kommunikation, Verkehr | |
| Open access?: | Ja |
| Licence (German): |  Creative Commons - Namensnennung, nicht kommerziell, keine Bearbeitung |
