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Initialising customer-orientated digital transformation in enterprises

  • Digitisation forms a part of Industrie 4.0 and is both threatening, but also providing an opportunity to transform business as we know it; and can make entire business models redundant. Although companies might realise the need to digitise, many are unsure of how to start this digital transformation. This paper addresses the problems and challenges faced in digitisation, and develops a model for initialising digital transformation in enterprises. The model is based on a continuous improvement cycle, and also includes triggers for innovative and digital thinking within the enterprise. The model was successfully validated in the German service sector.

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Author of HS ReutlingenLeipzig, Tanja von; Gamp, Martin; Manz, Daniel; Schöttle, Kai; Ohlhausen, Peter; Palm, Daniel
Erschienen in:Procedia Manufacturing
Place of publication:Amsterdam
Document Type:Journal article
Publication year:2017
Tag:Industrie 4.0; continuous improvement; customer expectations; digital transformation; digitisation
Page Number:8
First Page:517
Last Page:524
DDC classes:620 Ingenieurwissenschaften und Maschinenbau
Open access?:Ja
Licence (German):License Logo  Creative Commons - Namensnennung, nicht kommerziell, keine Bearbeitung