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The first year of digital transformation at Principal International Chile

  • PI Chile, a subsidiary of the Principal Financial Group, adopted a new digital vision in 2017 and initiated a transformation of the company with the goal of using digital offerings to help many more customers reach their financial goals. To do this, PI Chile had to wrap its legacy applications in APIs, build a reusable digital platform for the new offerings, and learn what kinds of tools and information customers would and could use. In addition, PI Chile was experimenting with entirely new ways of working for those staff who were developing the new offerings. The company's new accountability framework sought to empower teams to make key decisions quickly. In a short time, PI Chile was well on its way to becoming designed for digital.

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Author of HS ReutlingenMocker, Martin
Erschienen in:Working papers / Center for Information Systems Research
Publisher:MIT Center for Information Systems Research
Place of publication:Cambridge, MA
Document Type:Article
Year of Publication:2018
Tag:IT-based business; business agility; business models; digital innovation; enterprise architecture; transformation
Page Number:16
First Page:1
Last Page:16
DDC classes:650 Management
Open Access?:Nein