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Understanding the determinants of enterprise social network use

  • This research addresses the question of why employees use enterprise social networks (ESN). Against the background of technology acceptance research, we propose an extended unified theory of acceptance and use of technology (UTAUT) model, adapt it to an ESN context, and test our model against data from ESN users of large and medium-sized enterprises. We use partial least squares structural equation modeling to gain insights into the determinants of ESN use. This paper contributes to ESN acceptance research by evaluating a model containing determinants of ESN use. It also examines the effects of determinants on five different usage dimensions of ESN. The results reveal that facilitating conditions are the main driver of ESN use while the impact of intention to use is comparably small. Implications for theory and practice are discussed.

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Author of HS ReutlingenStei, Gerald; Rossmann, Alexander
Erschienen in:4th IEEE International Conference on Collaboration and Internet Computing : CIC 2018 : 18-20 October 2018, Philadelphia, Pennsylvania, USA : proceedings
Place of publication:Piscataway, NJ
Document Type:Conference proceeding
Publication year:2018
Tag:acceptance; adoption; enterprise social networks; use
Page Number:10
First Page:307
Last Page:316
DDC classes:004 Informatik
Open access?:Nein
Licence (German):License Logo  In Copyright - Urheberrechtlich geschützt