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Dynamic capabilities of decision-oriented service systems

  • A new class of information system architecture, decision-oriented service systems, is spreading more and more. Decision-oriented service systems provide services that support decisions in business processes and products based on the capabilities of cloud-computing environments. To pave the way for the creation of design methods of business processes and products based on decision-oriented service systems, this article introduces a capability-oriented approach. Starting from technological capabilities, more abstract operational and dynamic capabilities are created. The framework created is based on an integrated conceptualization of decision-oriented service systems that allows capturing synergetic effects. By creating the framework, the gap between the technological capabilities of technologies and the strategic goals of enterprises shall be narrowed.

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Author of HS ReutlingenZimmermann, Alfred
Erschienen in:International journal of information systems in the service sector : IJISSS
Publisher:IGI Global
Place of publication:Hershey, Pa.
Document Type:Journal article
Publication year:2018
Tag:big data; deciision management; dynamic capability; service system cloud computing
Page Number:23
First Page:41
Last Page:63
DDC classes:650 Management
004 Informatik
Open access?:Nein