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Digital transformation at Royal Philips

  • In 2017, Philips' goal was to use innovation to improve the lives of three billion people a year by 2025. To achieve that, the company was shifting from selling medical products in a transactional manner to providing integrated healthcare solutions based on digital health technology. Based on our interviews with 23 executives at Philips, the case examines the two directions of the transformation required by this shift: externally, Philips worked on transforming how healthcare was conducted. Healthcare professionals would have to change the way they worked and reimbursement schemes needed to change to incentivize payers, providers, and patients in vastly different ways. Internally, Philips needed to redesign how its employees worked. The company componentized its business, introduced digital platforms, and co-created integrated solutions with the various stakeholders of the healthcare industry. In other words: Philips was transforming itself in order the reinvent healthcare in the digital age.

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Author of HS ReutlingenMocker, Martin
Erschienen in:Bridging the Internet of people, data and things : 39th International Conference on Information Systems (ICIS 2018) : San Francisco, California, USA, 13-16 December 2018 ; Vol.4
Publisher:Curran Associates Inc.
Place of publication:Red Hook, NY
Document Type:Conference proceeding
Publication year:2019
Tag:business architecture; digital transformation; enterprise architecture
Page Number:17
First Page:2695
Last Page:2711
DDC classes:610 Medizin, Gesundheit
Open access?:Nein