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Strategic challenges for platform-based intelligent assistants

  • Artificial Intelligence-based Assistants AIAs are spreading quickly both in homes and offices. They already have left their original habitats of "intelligent speakers" providing easy access to music collections. The initiated a multitude of new devices and are already populating devices such as TV sets. Characteristic for the intelligent digital assistants is the formation of platforms around their core functionality. Thus, AIS capabilities of the assistants are used to offer new services and create new interfaces for business processes. There are positive network effects between the assistants and the services as well as within the services. Therefore, many companies see the need to get involved in the field of digital assistants but lack a framework to align their initiatives with their corporate strategies. In order to lay the foundation for a comprehensive method, we are therefore investigating intelligent digital assistants. Based on this analysis, we are developing a framework of strategic opportunities and challenges.

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Author of HS ReutlingenZimmermann, Alfred
Erschienen in:Procedia computer science
Place of publication:Amsterdam
Document Type:Journal article
Publication year:2020
Tag:digital architecture; digital products; intelligent decision management; interaction; services; visualization
Issue:Knowledge-Based and Intelligent Information & Engineering Systems: Proceedings of the 24th International Conference KES2020
Page Number:10
First Page:966
Last Page:975
DDC classes:004 Informatik
Open access?:Ja
Licence (German):License Logo  Creative Commons - CC BY-ND - Namensnennung - Keine Bearbeitungen 4.0 International