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Introduction to the minitrack on Artificial Intelligence-based assistants and platforms

  • Assistants and platforms based on artificial intelligence (AI) have become a new general-purpose technology (Helpman, 1998) in the digital economy, with chatbots and virtual personal assistants as examples. AI-based assistants and platforms provide seamless and intuitive access to digital services and devices. They free humans from the burden of acquiring domain knowledge and resources, allowing them to focus on more complex tasks. AI-based assistants also create business value by automating processes, intensifying user interaction, reducing errors, and speeding up interactions. While the concept of digital assistants is not new, the diffusion of general-purpose assistants, such as Amazon’s Alexa, Apple’s Siri, or Google’s Assistant (Këpuska & Bohouta, 2018), has fundamentally changed the presence of assistants. The technology is constantly advancing with developments in voice processing (Sivapriyan et al., 2021) and generative technologies, such as ChatGPT, Google Bard (Gozalo-Brizuela & Garrido-Merchan, 2023), and large language models like Bloom (Scao et al., 2022).

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Author of HS ReutlingenZimmermann, Alfred
Erschienen in:Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS) : 3-6 January 2024, Hawai'i
Publisher:University of Hawai'i at Manoa
Place of publication:Manoa
Document Type:Conference proceeding
Publication year:2024
Tag:Artificial Intelligence-based Assistants and Platforms
Page Number:3
First Page:3957
Last Page:3959
DDC classes:004 Informatik
Open access?:Ja
Licence (German):License Logo  Creative Commons - CC BY-NC-ND - Namensnennung - Nicht kommerziell - Keine Bearbeitungen 4.0 International