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A typology of challenges in the context of robotic process automation implementation projects

  • Purpose – In recent years, the robotic process automation (RPA) technology has increasingly been used to automate business processes. While a lot of research has been published on the potential and benefits of the technology, only a few studies have conducted research on challenges related to RPA adoption. Hence, this study aims to identify and discuss challenges related to RPA implementation projects. Design/methodology/approach – Following an inductive methodology, interviews have been conducted with consultants who were involved in multiple RPA implementation projects. Hence, their extensive experience and views contribute to a detailed and in-depth understanding of the phenomena under research. Findings – The results suggest that there are various process-related, technical, resource-related, psychological and coordinative challenges that must be considered when conducting an RPA implementation project. Originality/value – This paper contributes to knowledge by presenting a new typology of challenges, as well as providing an in-depth discussion of the individual challenges that organizations face.

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Author of HS ReutlingenSchlegel, Dennis
Erschienen in:International journal of organizational analysis
Place of publication:Bradford
Document Type:Journal article
Publication year:2024
Tag:RPA; challenges; digital transformation; implementation projects
Page Number:14
First Page:60
Last Page:73
PPN:Im Katalog der Hochschule Reutlingen ansehen
DDC classes:330 Wirtschaft
650 Management
Open access?:Ja
Licence (German):License Logo  Creative Commons - CC BY - Namensnennung 4.0 International