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Purpose: The purpose of this paper is to analyze the importance of word-of-mouth for fashion companies and to answer the research questions if fashion companies should integrate their customers actively in their marketing communication and if so, how can they approach the conversion of their customers into promoters?
Findings: The integraton of the customer into the marketing mix is inevitable in today's marketplace. Customers are heavily influencing the fashion industry escpecially the transmission of trends. Thereof, a redefinition and proactive integration of the customer as promoter is necessary.
Purpose: The purpose of this paper is to find out the influences of sustainability labels on fashion buying behaviour. Despite key information about Fair Trade is provided in all stores of the sample company, customers seem not to be aware of the Fair Trade concept. Therefore this paper aims to give recommendations for a fashion retailer in terms of elucidation about Fair Trade by answering the following research questions: Which influences do sustainability labels wield on customer´s buying behaviour? Are consumers of textile products aware of the function and backgrounds of the Fair Trade label?
Design/methodology/approach: A paper-based questionnaire was administered to 128 customers of a German fashion retailer "Adler Modemärkte AG" in four city stores from which 127 were correctly completed. Additionally an adjusted self-completion questionnaire administered to 50.000 customers online from which a total of 1.712 were correctly completed. Descriptive analysis and cross tabulations were applied to abstract the main research findings and evaluate the hypotheses.
Findings: Key findings suggest that Adler should either enhance their communication strategy regarding Fair Trade or remove Fair Trade products from the assortment, as the majority of respondents are not aware of Adlers´ Fair Trade products. The Fair Trade label could neither be identified as consumer-barrier nor sales support. Further findings revealed participants have more knowledge about Fair Trade than initially assumed.
Research limitations/implications: Majorly women aged between 56 and 75 participated in the survey. Findings are limited to geography, the target group of the fashion retailer Adler, gender, age group and the research method questionnaire.
The purpose of this paper is to illustrate the communication of sustainability of fashion retailers via their websites with a focus on the involvement of the consumer and the varying communication processes, based on the sender-receiver model. For the empirical study, 10 fashion retailers were analyzed in terms of their communication of sustainability via their websites, with a focus on the consumer involvement. The results of empirical study were applied to the theoretical communication process model and illustrate the varying communication processes among the ten fashion retailers. The communication of sustainability via the Fashion retailer´s websites varied strongly. Only one fashion retailer communicated environmental- and social as well as all consumer-related aspects. As a result, the loop of the communication process has only been closed for one fashion retailer. Accordingly, these findings confirm that there is a need for fashion retailers to inform consumers in a holistic way about sustainability, especially in terms of sustainable fashion consumption when communicating sustainability via websites.
Customer needs and requirements are getting increasingly diverse and consumers more and more want to express their individuality with the products they buy. Due to the emergence of the internet and possibilities given, customers no longer only play a passive role, but are actually enabled to determine what they are purchasing. Therefore customisation or personlisation approaches like the miadidas concept from adidas, providing customised performance shoes or sneakers are more popular than ever. The prosumer concept already plays an important role trying to satisfy the demands of customers in future. As apparel for outdoor activities represents the largest and most important part of the sports good market in Germany and is yet still expected to grow, the purpose of this study is, on the one hand to identify diverse prosumer concepts existing and on the other hand to examine to what extent companies of the outdoor industry already have implemented prosumer concepts. A content analysis of homepages and online shops of 30 different European and North American outdoor brands was conducted. Results show, that companies of the outdoor industry have already implemented several prosumer concepts, but most of them are mainly concentrating on one prosumer approach and the involvement of professional users of their products.
The purpose of this paper is to review, compare and contrast the body of published literature regarding consumer related emotions in fashion shopping behavior. This paper analyses 39 academic articles which focus on emotions in fashion shopping behavior between 2000 and 2013. Therefore articles which examine the influence of environmental stimuli in a retail setting as well as articles which focus on the impact of factors affecting individuals especially in shopping for fashion were analysed. Most of the articles are based on the SOR paradigm. A larger focus is recently placed on the research of emotions and consumers’ behavior in online fashion environments. The influence of stimuli, occurring in endogenous and exogenous ways, on consumers’ emotion and resulting behavior could be confirmed in most studies. However the determination of addressed emotions is already widely researched, the impact on consumers’ shopping behavior has to be analysed more detailed.
Case study: EMP
(2018)
The purpose of this research paper is to investigate the business model of the retailer EMP. The in-depth literature review develops the relevance of merchandising for the rock and heavy metal scene and the relevance of EMP within that market. Literature about existing approaches of multi-channelling has been reviewed. Based on this theoretical framework, a case study of EMP has been drafted. Findings are discussed, focusing on the performance of EMP as a multi-channel and lifestyle retailer and additionally provide valuable managerial implications for fashion retailers. Implications for further research address lifestyle retailers to contribute to the findings or validate them with different examples. The research is clearly limited by the amount of scholar literature concerning EMP in particular. Hence, magazines, journals and information provided by the company serve as reference. Even though EMP provided some information, gathering any information about how EMP manages multi channelling operationally was not possible.
Einkaufsverhalten in Warenhäusern in Deutschland und USA : Zusammenfassung der Studienergebnisse
(2014)
Die Studie "Einkaufsverhalten in Warenhäusern in Deutschland und USA" unter der Leitung von Prof. Dr. Jochen Strähle (39), International Fashion Management, Hochschule Reutlingen, untersucht die Unterschiede im digitalen Nutzungsverhalten von Warenhauskunden in Deutschland und den USA. In einer Befragung wurden im Jahr 2013 Stationärkäufer in Deutschland und in den USA befragt. Es zeigte ich, dass die amerikanischen Kunden digitale Medien deutlich stärker für ihren Kauf im Warenhaus einsetzen als die deutschen. Signifikante Unterscheide zeigen sich in der Art und Weise des Informationsverhaltens. Deutsche Kunden informieren sich deutlich weniger im Vorfeld über die Produkte als amerikanische Kunden. So gaben über 70 Prozent der Deutschen an, dass sie sich nie oder selten vorab informierten. Bei den Amerikanern informierte sich knapp die Hälfte bereits vorher über die Produkte. Amerikaner nutzen dabei stärker mobile Quellen als Deutsche. So nutzen nur 15 Prozent ihr Smartphone häufig zur Vorabinformationen, wohingegen dies bei mehr als 28 Prozent der Amerikaner der Fall ist. Während in Deutschland noch knapp ein Fünftel gelegentlich bis häufig einen Katalog zur Hand nehmen, nutzt in Amerika nur noch jeder zehnte ein Printkatalog zur Informationssuche. Knapp 30 Prozent der Amerikaner prüfen die Verfügbarkeit der Ware vorab. In Deutschland hingegen sind es nur knapp 15 Prozent.
Co-design and endorsement
(2018)
The purpose of this paper is to determine the success factors regarding celebrities of the music business involved in fashion advertising. That famous people have the power to help brands and products to stand out among others is proven and popular. This paper is concentrating on successful musicians and their endorsements of fashion brands and examines the benefits for both, the brand and the artist. It investigates how consumer perceives brand and artist collaboration and what factors enhance the purchase intention and increase sales. This paper is structured in the following manner: The introduction presents the research question and sets the aim for the paper, followed by the analysis of the existing literature. The paper ends with conclusions, limitations and suggestions for further research.
The purpose of this paper is to identify the potential of a fashion fTRACE (ffTRACE) application that gives transparent insight on the supply chain of a fashion item. The research methodology applied to this purpose is a literature review examining academic references. The key findings of this paper are that information plays a major role in the consumer decision process and is therefore beneficial to the demand for sustainable products. Given the right information content in a transparent, credible and understandable way is important. It is found that the functions of such an application would be able to satisfy this consumer demand and therefore has the potential to raise the sales of a sustainable company as well as increase the brand’s awareness and improve its image. While mainly indicating the potentials of the ffTRACE application, their relevance is not examined in this paper.