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Digital Enterprise Architecture allows multiple viewpoints on a company’s IT landscape. To gain valuable information out of huge amounts of operational data, it is indispensable to have both an understanding of the operations architecture and an engine capable of managing Big Data. The mechanism of understanding huge amounts of data is based on three main steps: collect, process and use. The main idea is focused on extracting valuable information out of Big Data to make better design decisions. The Elastic Stack is an open-source solution to comfortably and quickly handle Big Data scenarios.
In times of dynamic markets, enterprises have to be agile to be able to quickly react to market influences. Due to the increasing digitization of products, the enterprise IT often is affected when business models change. Enterprise Architecture Management (EAM) targets a holistic view of the enterprise’ IT and their relations to the business. However, Enterprise Architectures (EA) are complex structures consisting of many layers, artifacts and relationships between them. Thus, analyzing EA is a very complex task for stakeholders. Visualizations are common vehicles to support analysis. However, in practice visualization capabilities lack flexibility and interactivity. A solution to improve the support of stakeholders in analyzing EAs might be the application of visual analytics. Starting from a systematic literature review, this article investigates the features of visual analytics relevant for the context of EAM.
Artificial Intelligence enables innovative applications, and applications based on Artificial Intelligence are increasingly important for all aspects of the Digital Economy. However, the question of how AI resources such as tools and data can be linked to provide an AI-capability and create business value is still open. Therefore, this paper identifies the value-creating mechanisms of connectionist artificial intelligence using a capability-oriented view and points out the connections to different kinds of business value. The analysis supports an agenda that identifies areas that need further research to understand the mechanism of value creation in connectionist artificial intelligence.
Enterprise Architectures (EA) consists of many architecture elements, which stand in manifold relationships to each other. Therefore Architecture Analysis is important and very difficult for stakeholders. Due changing an architecture element has impacts on other elements different stakeholders are involved. In practice EAs are often analyzed using visualizations. This article aims at contributing to the field of visual analytics in EAM by analyzing how state of-the-art software platforms in EAM support stakeholders with respect to providing and visualizing the “right” information for decision-making tasks. We investigate the collaborative decision-making process in an experiment with master students using professional EAM tools by developing a research study and accomplishing them in a master’s level class with students.
IT environments that consist of a very large number of rather small structures like microservices, Internet of Things (IoT) components, or mobility systems are emerging to support flexible and agile products and services in the age of digital transformation. Biological metaphors of living and adaptable ecosystems with service-oriented enterprise architectures provide the foundation for self-optimizing, resilient run-time environments and distributed information systems. We are extending Enterprise Architecture (EA) methodologies and models that cover a high degree of heterogeneity and distribution to support the digital transformation and related information systems with micro-granular architectures. Our aim is to support flexibility and agile transformation for both IT and business capabilities within adaptable digital enterprise architectures. The present research paper investigates mechanisms for integrating Microservice Architectures (MSA) by extending original enterprise architecture reference models with elements for more flexible architectural metamodels and EA-mini-descriptions.
AI technologies such as deep learning provide promising advances in many areas. Using these technologies, enterprises and organizations implement new business models and capabilities. In the beginning, AI-technologies have been deployed in an experimental environment. AI-based applications have been created in an ad-hoc manner and without methodological guidance or engineering approach. Due to the increasing importance of AI-technologies, however, a more structured approach is necessary that enable the methodological engineering of AI-based applications. Therefore, we develop in this paper first steps towards methodological engineering of AI-based applications. First, we identify some important differences between the technological foundations of AI- technologies, in particular deep learning, and traditional information technologies. Then we create a framework that enables to engineer AI-applications using four steps: identification of an AI-application type, sub-type identification, lifecycle phase, and definition of details. The introduced framework considers that AI-applications use an inductive approach to infer knowledge from huge collections and streams of data. It not only enables the rapid development of AI-application but also the efficient sharing of knowledge on AI-applications.
Towards a practical maintainability quality model for service- and microservice-based systems
(2017)
Although current literature mentions a lot of different metrics related to the maintainability of service-based systems (SBSs), there is no comprehensive quality model (QM) with automatic evaluation and practical focus. To fill this gap, we propose a Maintainability Model for Services (MM4S), a layered maintainability QM consisting of service properties (SPs) related with automatically collectable Service Metrics (SMs). This research artifact created within an ongoing Design Science Research (DSR) project is the first version ready for detailed evaluation and critical feedback. The goal of MM4S is to serve as a simple and practical tool for basic maintainability estimation and control in the context of BSs and their specialization
microservice-based systems (μSBSs).
While there are several theoretical comparisons of Object Orientation (OO) and Service Orientation (SO), little empirical research on the maintainability of the two paradigms exists. To provide support for a generalizable comparison, we conducted a study with four related parts. Two functionally equivalent systems (one OO and one SO version) were analyzed with coupling and cohesion metrics as well as via a controlled experiment, where participants had to extend the systems. We also conducted a survey with 32 software professionals and interviewed 8 industry experts on the topic. Results indicate that the SO version of our system possesses a higher degree of cohesion, a lower degree of coupling, and could be extended faster. Survey and interview results suggest that industry sees systems built with SO as more loosely coupled, modifiable, and reusable. OO systems, however, were described as less complex and easier to test.
Current approaches for enterprise architecture lack analytical instruments for cyclic evaluations of business and system architectures in real business enterprise system environments. This impedes the broad use of enterprise architecture methodologies. Furthermore, the permanent evolution of systems desynchronizes quickly model representation and reality. Therefore we are introducing an approach for complementing the existing top-down approach for the creation of enterprise architecture with a bottom approach. Enterprise Architecture Analytics uses the architectural information contained in many infrastructures to provide architectural information. By applying Big Data technologies it is possible to exploit this information and to create architectural information. That means, Enterprise Architectures may be discovered, analyzed and optimized using analytics. The increased availability of architectural data also improves the possibilities to verify the compliance of Enterprise Architectures. Architectural decisions are linked to clustered architecture artifacts and categories according to a holistic EAM Reference Architecture with specific architecture metamodels. A special suited EAM Maturity Framework provides the base for systematic and analytics supported assessments of architecture capabilities.
While the concepts of object-oriented antipatterns and code smells are prevalent in scientific literature and have been popularized by tools like SonarQube, the research field for service-based antipatterns and bad smells is not as cohesive and organized. The description of these antipatterns is distributed across several publications with no holistic schema or taxonomy. Furthermore, there is currently little synergy between documented antipatterns for the architectural styles SOA and Microservices, even though several antipatterns may hold value for both. We therefore conducted a Systematic Literature Review (SLR) that identified 14 primary studies. 36 service-based antipatterns were extracted from these studies and documented with a holistic data model. We also categorized the antipatterns with a taxonomy and implemented relationships between them. Lastly, we developed a web application for convenient browsing and implemented a GitHub-based repository and workflow for the collaborative evolution of the collection. Researchers and practitioners can use the repository as a reference, for training and education, or for quality assurance.
Steady growing research material in a variety of databases, repositories and clouds make academic content more than ever hard to discover. Finding adequate material for the own research however is essential for every researcher. Based on recent developments in the field of artificial intelligence and the identified digital capabilities of future universities a change in the basic work of academic research is predicted. This study defines the idea of how artificial intelligence could simplifiy academic research at a digital university. Today's studies in the field of AI spectacle the true potential and its commanding impact on academic research.
Digitization transforms business process models and processes in many enterprises. However, many of them need guidance, how digitization is impacting the design of their information systems. Therefore, this paper investigates the influence of digitization on information system design. We apply a two-phase research method applying a literature review and an exploratory case study. The case study took place in the IT service provider of a large insurance enterprise. The study’s results suggest that a number of areas of information system design are affected, such as architecture, processes, data and services.
The advent of chatbots in customer service solutions received increasing attention by research and practice throughout the last years. However, the relevant dimensions and features for service quality and service performance for chatbots remain quite unclear. Therefore, this research develops and tests a conceptual model for customer service quality and customer service performance in the context of chatbots. Additionally, the impact of the developed service dimensions on different customer relationship metrics is measured across different service channels (hotline versus chatbots). Findings of six independent studies indicate a strong main effect of the conceptualized service dimensions on customer satisfaction, service costs, intention to service reusage, word-of-mouth, and customer loyalty. However, different service dimensions are relevant for chatbots compared to a traditional service hotline.
In current times, a lot of new business opportunities appeared using the potential of the Internet and related digital technologies, like Internet of Things, services computing, cloud computing, big data with analytics, mobile systems, collaboration networks, and cyber physical systems. Enterprises are presently transforming their strategy, culture, processes, and their information systems to become more digital. The digital transformation deeply disrupts existing enterprises and economies. Digitization fosters the development of IT environments with many rather small and distributed structures, like Internet of Things. This has a strong impact for architecting digital services and products. The change from a closed-world modeling perspective to more flexible open-world and living software and system architectures defines the moving context for adaptable and evolutionary software approaches, which are essential to enable the digital transformation. In this paper, we are putting a spotlight to service oriented software evolution to support the digital transformation with micro granular digital architectures for digital services and products.
Modern enterprises reshape and transform continuously by a multitude of management processes with different perspectives. They range from business process management to IT service management and the management of the information systems. Enterprise Architecture (EA) management seeks to provide such a perspective and to align the diverse management perspectives. Therefore, EA management cannot rely on hierarchic - in a tayloristic manner designed - management processes to achieve and promote this alignment. It, conversely, has to apply bottom-up, information-centered coordination mechanisms to ensure that different management processes are aligned with each other and enterprise strategy. Social software provides such a bottom-up mechanism for providing support within EAM-processes. Consequently, challenges of EA management processes are investigated, and contributions of social software presented. A cockpit provides interactive functions and visualization methods to cope with this complexity and enable the practical use of social software in enterprise architecture management processes.
Scenario-based analysis is a comprehensive technique to evaluate software quality and can provide more detailed insights than e.g. maintainability metrics. Since such methods typically require significant manual effort, we designed a lightweight scenario-based evolvability evaluation method. To increase efficiency and to limit assumptions, the method exclusively targets service- and microservice-based systems. Additionally, we implemented web-based tool support for each step. Method and tool were also evaluated with a survey (N=40) that focused on change effort estimation techniques and hands-on interviews (N=7) that focused on usability. Based on the evaluation results, we improved method and tool support further. To increase reuse and transparency, the web-based application as well as all survey and interview artifacts are publicly available on GitHub. In its current state, the tool-supported method is ready for first industry case studies.
Enterprise architecture management (EAM) is a holistic approach to tackle the complex Business and IT architecture. The transformation of an organization’s EA towards a strategy-oriented system is a continuous task. Many stakeholders have to elaborate on various parts of the EA to reach the best decisions to shape the EA towards an optimized support of the organizations’ capabilities. Since the real world is too complex, analyzing techniques are needed to detect optimization potentials and to get all information needed about an issue. In practice visualizations are commonly used to analyze EAs. However these visualizations are mostly static and do not provide analyses. In this article we combine analyzing techniques from literature and interactive visualizations to support stakeholders in EA decision-making.
Preface of IDEA 2015
(2016)
Potentials of smart contracts-based disintermediation in additive manufacturing supply chains
(2019)
We investigate which potentials are created by using smart contracts for disintermediation in supply chains for additive manufacturing. Using a qualitative, critical realist research approach, we analyzed three case studies with companies active in additive manufactures. Based on interviews with experts from these companies, we could identify eight key requirements for disintermediation and associate four potentials of smart contracts-based disintermediation.
An enormous amount of data in the context of business processes is stored as images. They contain valuable information for business process management. Up to now this data had to be integrated manually into the business process. By advances of capturing it is possible to extract information from an increasing number of images. Therefore, we systematically investigate the potentials of Image Mining for business process management by a literature research and an in-depth analysis of the business process lifecycle. As a first step to evaluate our research, we developed a prototype for recovering process model information from drawings using Rapidminer.
The digital transformation of our society changes the way we live, work, learn, communicate, and collaborate. This disruptive change drive current and next information processes and systems that are important business enablers for the context of digitization since years. Our aim is to support flexibility and agile transformations for both business domains and related information technology with more flexible enterprise information systems through adaptation and evolution of digital architectures. The present research paper investigates the continuous bottom-up integration of micro-granular architectures for a huge amount of dynamically growing systems and services, like microservices and the Internet of Things, as part of a new composed digital architecture. To integrate micro-granular architecture models into living architectural model versions we are extending enterprise architecture reference models by state of art elements for agile architectural engineering to support digital products, services, and processes.
Digitalization of products and services commonly causes substantial changes in business models, operations, organization structures and IT infrastructures of enterprises. Motivated by experiences and observations from digitalization projects, the paper investigates the effects of digitalization on enterprise architectures (EA). EA models serve as representation of business, information system and technical aspects of an enterprise to support management and development. By comparing EA models before and after digitalization, the paper analyzes the kinds of changes visible in the EA model. The most important finding is that newly created digitized products and the associated (product)- and enterprise architecture are no longer properly integrated into the overall architecture and even exist in parallel. Thus, the focus of this work is on showing these parallel architectures and proposing derivations for a better integration.
Enterprises are transforming their strategy, culture, processes, and their information systems to enlarge their digitalization efforts or to approach for digital leadership. The digital transformation profoundly disrupts existing enterprises and economies. In current times, a lot of new business opportunities appeared using the potential of the Internet and related digital technologies: The Internet of Things, services computing, cloud computing, artificial intelligence, big data with analytics, mobile systems, collaboration networks, and cyber physical systems. Digitization fosters the development of IT environments with many rather small and distributed structures, like the Internet of Things, microservices, or other micro-granular elements. Architecting micro-granular structures have a substantial impact on architecting digital services and products. The change from a closed-world modeling perspective to more flexible Open World of living software and system architectures defines the context for flexible and evolutionary software approaches, which are essential to enable the digital transformation. In this paper, we are revealing multiple perspectives of digital enterprise architecture and decisions to effectively support value and service oriented software systems for intelligent digital services and products.
Social networks, smart portable devices, Internet of Things (IoT) on base of technologies like analytics for big data and cloud services are emerging to support flexible connected products and agile services as the new wave of digital transformation. Biological metaphors of living and adaptable ecosystems with service-oriented enterprise architectures provide the foundation for self-optimizing and resilient run-time environments for intelligent business services and related distributed information systems. We are extending Enterprise Architecture (EA) with mechanisms for flexible adaptation and evolution of information systems having distributed IoT and other micro-granular digital architecture to support next digitization products, services, and processes. Our aim is to support flexibility and agile transformation for both IT and business capabilities through adaptive digital enterprise architectures. The present research paper investigates additionally decision mechanisms in the context of multi-perspective explorations of enterprise services and Internet of Things architectures by extending original enterprise architecture reference models with state of art elements for architectural engineering and digitization.
The internet of things, enterprise social networks, adaptive case management, mobility systems, analytics for big data, and cloud environments are emerging to support smart connected i.e. digital products and services and the digital transformation. Biological metaphors for living and adaptable ecosystems are currently providing the logical foundation for resilient run-time environments with serviceoriented digitization architectures and for self-optimizing intelligent business services and related distributed information systems. We are investigating mechanisms for flexible adaptation and evolution of information systems with digital architecture in the context of the ongoing digital transformation. The goal is to support flexible and agile transformations for both business and related information systems through adaptation and dynamical evolution of their digital architectures. The present research paper investigates mechanisms of decision analytics for digitization architectures, putting a spotlight to internet of things micro-granular architectures, by extending original enterprise architecture reference models with digitization architectures and their multi-perspective architectural decision management.
New or adapted digital business models have huge impacts on Enterprise Architectures (EA) and require them to become more agile, flexible, and adaptable. All these changes are happening frequently and are currently not well documented. An EA consists of a lot of elements with manifold relationships between them. Thus changing the business model may have multiple impacts on other architectural elements. The EA engineering process deals with the development, change and optimization of architectural elements and their dependencies. Thus an EA provides a holistic view for both business and IT from the perspective of many stakeholders, which are involved in EA decision-making processes. Different stakeholders have specific concerns and are collaborating today in often unclear decision-making processes. In our research we are investigating information from collaborative decision-making processes to support stakeholders in taking current decisions. In addition we provide all information necessary to understand how and why decisions were taken. We are collecting the decision-related information automatically to minimize manual time intensive work as much as possible. The core contribution of our research extends a decisional metamodel, which links basic decisions with architectural elements and extends them with an associated decisional case context. Our aim is to support a new integral method for multi perspective and collaborative decision-making processes. We illustrate this by a practice-relevant decision-making scenario for Enterprise Architecture Engineering.
To remain competitive in a fast changing environment, many companies started to migrate their legacy applications towards a Microservices architecture. Such extensive migration processes require careful planning and consideration of implications and challenges likewise. In this regard, hands-on experiences from industry practice are still rare. To fill this gap in scientific literature, we contribute a qualitative study on intentions, strategies, and challenges in the context of migrations to Microservices. We investigated the migration process of 14 systems across different domains and sizes by conducting 16 in-depth interviews with software professionals from 10 companies. Along with a summary of the most important findings, we present a separate discussion of each case. As primary migration drivers, maintainability and scalability were identified. Due to the high complexity of their legacy systems, most companies preferred a rewrite using current technologies over splitting up existing code bases. This was often caused by the absence of a suitable decomposition approach. As such, finding the right service cut was a major technical challenge, next to building the necessary expertise with new technologies. Organizational challenges were especially related to large, traditional companies that simultaneously established agile processes. Initiating a mindset change and ensuring smooth collaboration between teams were crucial for them. Future research on the evolution of software systems can in particular profit from the individual cases presented.
Microservices are a topic driven mainly by practitioners and academia is only starting to investigate them. Hence, there is no clear picture of the usage of Microservices in practice. In this paper, we contribute a qualitative study with insights into industry adoption and implementation of Microservices. Contrary to existing quantitative studies, we conducted interviews to gain a more in-depth understanding of the current state of practice. During 17 interviews with software professionals from 10 companies, we analyzed 14 service-based systems. The interviews focused on applied technologies, Microservices characteristics, and the perceived influence on software quality. We found that companies generally rely on well established technologies for service implementation, communication, and deployment. Most systems, however, did not exhibit a high degree of technological diversity as commonly expected with Microservices. Decentralization and product character were different for systems built for external customers. Applied DevOps practices and automation were still on a mediocre level and only very few companies strictly followed the you build it, you run it principle. The impact of Microservices on software quality was mainly rated as positive. While maintainability received the most positive mentions, some major issues were associated with security. We present a description of each case and summarize the most important findings of companies across different domains and sizes. Researchers may build upon our findings and take them into account when designing industry-focused methods.
Platforms feature increasingly complex architectures with regard to interconnecting with other digital platforms as well as with a variety of devices and services. This development also impacts the structure of digital platform ecosystems and forces providers of these services, devices, and services to incorporate this complexity in their decision-making. To contribute to the existing body of knowledge on measuring ecosystem complexity, the present research proposes two key artefacts based on ecosystem intelligence: On the one hand, complementarity graphs represent ecosystems with an ecosystem's functional modules as vertices and complementarities as edges. The nodes carry information about the category membership of the module. On the other hand, a process is suggested that can collect important information for ecosystem intelligence using proxies and web scraping. Our approach allows replacing data, which today is largely unavailable due to competitive reasons. We demonstrated the use of the artefacts in category-oriented complementarity maps that aggregate the information from complementarity graphs and support decision-making. They show which combination of module categories creates strong and weak complementarities. The paper evaluates complementarity maps and the data collection process by creating category-oriented complementarity graphs on the Alexa skill ecosystem and concludes with a call to pursue more research based on functional ecosystem intelligence.
Digital technologies are main strategic drivers for digitalization and offer ubiquitous data availability, unlimited connectivity, and massive processing power for a fundamentally changing business. This leads to the development and application of intelligent digital systems. The current state of research and practice of architecting digital systems and services lacks a solid methodological foundation that fully accommodates all requirements linked to efficient and effective development of digital systems in organizations. Research presented in this paper addresses the question, how management of complexity in digital systems and architectures can be supported from a methodological perspective. In this context, the current focus is on a better understanding of the causes of increased complexity and requirements to methodological support. For this purpose, we take an enterprise architecture perspective, i.e. how the introduction of digital systems affects the complexity of EA. Two industrial case studies and a systematic literature analysis result in the proposal of an extended Digital Enterprise Architecture Cube as framework for future methodical support.
Many future Services Oriented Architecture (SOA) systems may be pervasive SmartLife applications that provide real-time support for users in everyday tasks and situations. Development of such applications will be challenging, but in this position paper we argue that their ongoing maintenance may be even more so. Ontological modelling of the application may help to ease this burden, but maintainers need to understand a system at many levels, from a broad architectural perspective down to the internals of deployed components. Thus we will need consistent models that span the range of views, from business processes through system architecture to maintainable code. We provide an initial example of such a modelling approach and illustrate its application in a semantic browser to aid in software maintenance tasks.
Maintainability assurance techniques are used to control this quality attribute and limit the accumulation of potentially unknown technical debt. Since the industry state of practice and especially the handling of service- and microservice-based systems in this regard are not well covered in scientific literature, we created a survey to gather evidence for a) used processes, tools, and metrics in the industry, b) maintainability-related treatment of systems based on service orientation, and c) influences on developer satisfaction w.r.t. maintainability. 60 software professionals responded to our online questionnaire. The results indicate that using explicit and systematic techniques has benefits for maintainability. The more sophisticated the applied methods the more satisfied participants were with the maintainability of their software while no link to a hindrance in productivity could be established. Other important findings were the absence of architecture-level evolvability control mechanisms as well as a significant neglect of service-oriented particularities for quality assurance. The results suggest that industry has to improve its quality control in these regards to avoid problems with long living service-based software systems.
Leveraging textual information for improving decision making in the business process lifecycle
(2015)
Business process implementations fail, because requirements are elicited incompletely. At the same time, a huge amount of unstructured data is not used for decision-making during the business process lifecycle. Data from questionnaires and interviews is collected but not exploited because the effort doing so is too high. Therefore, this paper shows how to leverage textual information for improving decision making in the business process lifecycle. To do so, text mining is used for analyzing questionnaires and interviews.
Digitization is the use of digital technologies for creating innovative digital business models and transforming existing business models, processes and systems. Digitization creates profound changes in the economy and society. Information is often captured and processed without human intervention using digital means. Digitization impacts nearly all products and services as well as the customer and the value-creation perspective.
While the recently emerged microservices architectural style is widely discussed in literature, it is difficult to find clear guidance on the process of refactoring legacy applications. The importance of the topic is underpinned by high costs and effort of a refactoring process which has several other implications, e.g. overall processes (DevOps) and team structure. Software architects facing this challenge are in need of selecting an appropriate strategy and refactoring technique. One of the most discussed aspects in this context is finding the right service granularity to fully leverage the advantages of a microservices architecture. This study first discusses the notion of architectural refactoring and subsequently compares 10 existing refactoring approaches recently proposed in academic literature. The approaches are classified by the underlying decomposition technique and visually presented in the form of a decision guide for quick reference. The review yielded a variety of strategies to break down a monolithic application into independent services. With one exception, most approaches are only applicable under certain conditions. Further concerns are the significant amount of input data some approaches require as well as limited or prototypical tool support.
The digital transformation of our society changes the way we live, work, learn, communicate, and collaborate. This disruptive change interacts with all information processes and systems that are important business enablers for the digital transformation since years. The Internet of Things, social collaboration systems for adaptive case management, mobility systems and services for Big Data in cloud services environments are emerging to support intelligent user-centered and social community systems. They will shape future trends of business innovation and the next wave of information and communication technology. Biological metaphors of living and adaptable ecosystems provide the logical foundation for self-optimizing and resilient run-time environments for intelligent business services and related distributed information systems with service-oriented enterprise architectures. The present research investigates mechanisms for flexible adaptation and evolution of digital enterprise architectures in the context of integrated synergistic disciplines like distributed service-oriented architectures and information systems, EAM - Enterprise Architecture and Management, metamodeling, semantic echnologies, web services, cloud computing and Big Data technology. Our aim is to support flexibility and agile transformations for both business domains and related enterprise systems through adaptation and evolution of digital enterprise architectures. The present research paper investigates digital transformations of business and IT and integrates fundamental mappings between adaptable digital enterprise architectures and service-oriented information systems.
Today, many companies are adapting their strategy, business models, products, services as well as business processes and information systems in order to expand their digitalization level through intelligent systems and services. The paper raises an important question: What are cognitive co-creation mechanisms for extending digital services and architectures to readjust the usage value of smart services? Typically, extensions of digital services and products and their architectures are manual design tasks that are complex and require specialized, rare experts. The current publication explores the basic idea of extending specific digital artifacts, such as intelligent service architectures, through mechanisms of cognitive co-creation to enable a rapid evolutionary path and better integration of humans and intelligent systems. We explore the development of intelligent service architectures through a combined, iterative, and permanent task of co-creation between humans and intelligent systems as part of a new concept of cognitively adapted smart services. In this paper, we present components of a new platform for the joint co-creation of cognitive services for an ecosystem of intelligent services that enables the adaptation of digital services and architectures.
Intelligent systems and services are the strategic targets of many current digitalization efforts and part of massive digital transformations based on digital technologies with artificial intelligence. Digital platform architectures and ecosystems provide an essential base for intelligent digital systems. The paper raises an important question: Which development paths are induced by current innovations in the field of artificial intelligence and digitalization for enterprise architectures? Digitalization disrupts existing enterprises, technologies, and economies and promotes the architecture of cognitive and open intelligent environments. This has a strong impact on new opportunities for value creation and the development of intelligent digital systems and services. Digital technologies such as artificial intelligence, the Internet of Things, service computing, cloud computing, blockchains, big data with analysis, mobile systems, and social business network systems are essential drivers of digitalization. We investigate the development of intelligent digital systems supported by a suitable digital enterprise architecture. We present methodological advances and an evolutionary path for architectures with an integral service and value perspective to enable intelligent systems and services that effectively combine digital strategies and digital architectures with artificial intelligence.
The digital transformation of our life changes the way we work, learn, communicate, and collaborate. Enterprises are presently transforming their strategy, culture, processes, and their information systems to become digital. The digital transformation deeply disrupts existing enterprises and economies. Digitization fosters the development of IT systems with many rather small and distributed structures, like Internet of Things, Microservices and mobile services. Since years a lot of new business opportunities appear using the potential of services computing, Internet of Things, mobile systems, big data with analytics, cloud computing, collaboration networks, and decision support. Biological metaphors of living and adaptable ecosystems provide the logical foundation for self optimizing and resilient run-time environments for intelligent business services and adaptable distributed information systems with service oriented enterprise architectures. This has a strong impact for architecting digital services and products following both a value-oriented and a service perspective. The change from a closed world modeling world to a more flexible open-world composition and evolution of enterprise architectures defines the moving context for adaptable and high distributed systems, which are essential to enable the digital transformation. The present research paper investigates the evolution of Enterprise Architecture considering new defined value-oriented mappings between digital strategies, digital business models and an improved digital enterprise architecture.
The Internet of Things (IoT) fundamentally influences today’s digital strategies with disruptive business operating models and fast changing markets. New business information systems are integrating emerging Internet of Things infrastructures and components. With the huge diversity of Internet of Things technologies and products organizations have to leverage and extend previous enterprise architecture efforts to enable business value by integrating the Internet of Things into their evolving Enterprise Architecture Management environments. Both architecture engineering and management of current enterprise architectures is complex and has to integrate beside the Internet of Things synergistic disciplines like EAM - Enterprise Architecture and Management with disciplines like: services & cloud computing, semantic-based decision support through ontologies and knowledge-based systems, big data management, as well as mobility and collaboration networks. To provide adequate decision support for complex business/IT environments, it is necessary to identify affected changes of Internet of Things environments and their related fast adapting architecture. We have to make transparent the impact of these changes over the integral landscape of affected EAM-capabilities, like directly and transitively impacted IoT-objects, business categories, processes, applications, services, platforms and infrastructures. The paper describes a new metamodel-based approach for integrating partial Internet of Things objects, which are semi-automatically federated into a holistic Enterprise Architecture Management environment.
Digital assistants like Alexa, Google Assistant or Siri have seen a large adoption over the past years. Using artificial intelligence (AI) technologies, they provide a vocal interface to physical devices as well as to digital services and have spurred an entire new ecosystem. This comprises the big tech companies themselves, but also a strongly growing community of developers that make these functionalities available via digital platforms. At present, only few research is available to understand the structure and the value creation logic of these AI-based assistant platforms and their ecosystem. This research adopts ecosystem intelligence to shed light on their structure and dynamics. It combines existing data collection methods with an automated approach that proves useful in deriving a network-based conceptual model of Amazon’s Alexa assistant platform and ecosystem. It shows that skills are a key unit of modularity in this ecosystem, which is linked to other elements such as service, data, and money flows. It also suggests that the topology of the Alexa ecosystem may be described using the criteria reflexivity, symmetry, variance, strength, and centrality of the skill coactivations. Finally, it identifies three ways to create and capture value on AI-based assistant platforms. Surprisingly only a few skills use a transactional business model by selling services and goods but many skills are complementary and provide information, configuration, and control services for other skill provider products and services. These findings provide new insights into the highly relevant ecosystems of AI-based assistant platforms, which might serve enterprises in developing their strategies in these ecosystems. They might also pave the way to a faster, data-driven approach for ecosystem intelligence.
Digitization is more than using digital technologies to transfer data and perform computations and tasks. Digitization embraces disruptive effects of digital technologies on economy and society. To capture these effects, two perspectives are introduced, the product and the value-creation perspective. In the product perspective, digitization enables the transition from material, static products to interactive and configurable services. In the value-creation perspective, digitization facilitates the transition from centralized, isolated models of value creation, to bidirectional, co-creation oriented approaches of value creation.
The digitization of our society changes the way we live, work, learn, communicate, and collaborate. This disruptive change interacts with all information processes and systems that are important business enablers for the context of digitization since years. Our aim is to support flexibility and agile transformations for both business domains and related information technology with more flexible enterprise information systems through adaptation and evolution of digital enterprise architectures. The present research paper investigates the continuous bottom-up integration of micro-granular architectures for a huge amount of dynamically growing systems and services, like microservices and the Internet of Things, as part of a new digital enterprise architecture. To integrate micro granular architecture models to living architectural model versions we are extending more traditional enterprise architecture reference models with state of art elements for agile architectural engineering to support the digitization of products, services, and processes.
Digital enterprise architecture management in tourism : state of the art and future directions
(2018)
The advance of information technology impacts tourism more than many other industries, due to the service character of its products. Most offerings in tourism are immaterial in nature and challenging in coordination. Therefore, the alignment of IT and strategy and digitization is of crucial importance to enterprises in tourism. To cope with the resulting challenges, methods for the management of enterprise architectures are necessary. Therefore, we scrutinize approaches for managing enterprise architectures based on a literature research. We found many areas for future research on the use of enterprise architecture in tourism.
Excellence in IT is both a driver and a key enabler of the digital transformation. The digital transformation changes the way we live, work, learn, communicate, and collaborate. The Internet of Things (IoT) fundamentally influences today’s digital strategies with disruptive business operating models and fast changing markets. New business information systems are integrating emerging Internet of Things infrastructures and components. With the huge diversity of Internet of Things technologies and products organizations have to leverage and extend previous Enterprise Architecture efforts to enable business value by integrating Internet of Things architectures. Both architecture engineering and management of current information systems and business models are complex and currently integrating beside the Internet of Things synergistic subjects, like Enterprise Architecture in context with services & cloud computing, semantic-based decision support through ontologies and knowledge-based systems, big data management, as well as mobility and collaboration networks. To provide adequate decision support for complex business/IT environments, we have to make transparent the impact of business and IT changes over the integral landscape of affected architectural capabilities, like directly and transitively impacted IoT-objects, business categories, processes, applications, services, platforms and infrastructures. The paper describes a new metamodel-based approach for integrating Internet of Things architectural objects, which are semi-automatically federated into a holistic Digital Enterprise Architecture environment.
Digitization of societies changes the way we live, work, learn, communicate, and collaborate. In the age of digital transformation IT environments with a large number of rather small structures like Internet of Things (IoT), microservices, or mobility systems are emerging to support flexible and agile digitized products and services. Adaptable ecosystems with service oriented enterprise architectures are the foundation for self-optimizing, resilient run-time environments and distributed information systems. The resulting business disruptions affect almost all new information processes and systems in the context of digitization. Our aim are more flexible and agile transformations of both business and information technology domains with more flexible enterprise information systems through adaptation and evolution of digital enterprise architectures. The present research paper investigates mechanisms for decision-controlled digitization architectures for Internet of Things and microservices by evolving enterprise architecture reference models and state of the art elements for architectural engineering for micro-granular systems.
Digitization fosters the development of IT environments with many rather small structures, like Internet of Things (IoT), microservices, or mobility systems. They are needed to support flexible and agile digitized products and services. The goal is to create service-oriented enterprise architectures (EA) that are self optimizing and resilient. The present research paper investigates methods for decision-making concerning digitization architectures for Internet of Things and microservices. They are based on evolving enterprise architecture reference models and state of the art elements for architectural engineering for microgranular systems. Decision analytics in this field becomes increasingly complex and decision support, particularly for the development and evolution of sustainable enterprise architectures, is sorely needed. The challenging of the decision processes can be supported with in a more flexible and intuitive way by an architecture management cockpit.
The Internet of Things (IoT), enterprise social networks, adaptive case management, mobility systems, analytics for big data, and cloud services environments are emerging to support smart connected products and services and the digital transformation. Biological metaphors of living and adaptable ecosystems with service oriented enterprise architectures provide the foundation for self-optimizing and resilient run-time environments for intelligent business services and related distributed information systems. We are investigating mechanisms for flexible adaptation and evolution for the next digital enterprise architecture systems in the context of the digital transformation. Our aim is to support flexibility and agile transformation for both business and related enterprise systems through adaptation and dynamical evolution of digital enterprise architectures. The present research paper investigates mechanisms for decision case management in the context of multi-perspective explorations of enterprise services and Internet of Things architectures by extending original enterprise architecture reference models with state of art elements for architectural engineering for the digitization and architectural decision support.
Platforms and their surrounding ecosystems are becoming increasingly important components of many companies' strategies. Artificial Intelligence, in particular, has created new opportunities to create and develop ecosystems around the platform. However, there is not yet a methodology to systematically develop these new opportunities for enterprise development strategy. Therefore, this paper aims to lay a foundation for the conceptualization of Artificial Intelligence-based service ecosystems exploiting a Service-Dominant Logic. The basis for conceptualization is the study of value creation and particularly effective network effects. This research investigates the fundamental idea of extending specific digital concepts considering the influence of Artificial Intelligence on the design of intelligent services, along with their architecture of digital platforms and ecosystems, to enable a smooth evolutionary path and adaptability for human-centric collaborative systems and services. The paper explores an extended digital enterprise conceptual model through a combined, iterative, and permanent task of co-creating value between humans and intelligent systems as part of a new idea of cognitively adapted intelligent services.
While many maintainability metrics have been explicitly designed for service-based systems, tool-supported approaches to automatically collect these metrics are lacking. Especially in the context of microservices, decentralization and technological heterogeneity may pose challenges for static analysis. We therefore propose the modular and extensible RAMA approach (RESTful API Metric Analyzer) to calculate such metrics from machine-readable interface descriptions of RESTful services. We also provide prototypical tool support, the RAMA CLI, which currently parses the formats OpenAPI, RAML, and WADL and calculates 10 structural service-based metrics proposed in scientific literature. To make RAMA measurement results more actionable, we additionally designed a repeatable benchmark for quartile-based threshold ranges (green, yellow, orange, red). In an exemplary run, we derived thresholds for all RAMA CLI metrics from the interface descriptions of 1,737 publicly available RESTful APIs. Researchers and practitioners can use RAMA to evaluate the maintainability of RESTful services or to support the empirical evaluation of new service interface metrics.
The digitization of our society changes the way we live, work, learn, communicate, and collaborate. This disruptive change interacts with all information processes and systems that are important business enablers for the context of digitization since years. Our aim is to support flexibility and agile transformations for both business domains and related information technology and enterprise systems through adaptation and evolution of digital enterprise architectures. The present research paper investigates collaborative decision mechanisms for adaptive digital enterprise architectures by extending original architecture reference models with state of art elements for agile architectural engineering for the digitization and collaborative architectural decision support.
New business concepts such as Enterprise 2.0 foster the use of social software in enterprises. Especially social production significantly increases the amount of data in the context of business processes. Unfortunately, these data are still an unearthed treasure in many enterprises. Due to advances in data processing such as Big Data, the exploitation of context data becomes feasible. To provide a foundation for the methodical exploitation of context data, this paper introduces a classification, based on two classes, intrinsic and extrinsic data.
Organizations identified the opportunities of big data analytics to support the business with problem-specific insights through the exploitation of generated data. Sociotechnical solutions are developed in big data projects to reach competitive advantage. Although these projects are aligned to specific business needs, common architectural challenges are not addressed in a comprehensive manner. Enterprise architecture management is a holistic approach to tackle complex business and IT architectures. The transformation of an organization’s EA is influenced by big data transformation processes and their data-driven approach on all layers. In this paper, we review big data literature to analyze which requirements for the EA management discipline are proposed. Based on a systematic literature identification, conceptual categories of requirements for EA management are elicited utilizing an inductive category formation. These conceptual categories of requirements constitute a category system that facilitates a new perspective on EA management and fosters the innovation-driven evolution of the EA management.
discipline.
Excellence in IT is a key enabler for the digital transformation of enterprises. To realize the vision of digital enterprises it is necessary to cope with changing business requirements and to align business and IT. In order to evaluate the contribution of enterprise architecture management to these goals, our paper explores the impact of various factors to the perceived benefit of EAM in enterprises. Based on literature, we build an empirical research model. It is tested with empirical data of European EAM experts using a structural equation modelling approach. It is shown that changing business requirements, IT business alignment, the complexity of information technology infrastructure as well as enterprise architecture knowledge of information technology employees are crucial impact factors to the perceived benefit of EAM in enterprises.
In a time of digital transformation, the ability to quickly and efficiently adapt software systems to changed business requirements becomes more important than ever. Measuring the maintainability of software is therefore crucial for the long-term management of such products. With service-based systems (SBSs) being a very important form of enterprise software, we present a holistic overview of such metrics specifically designed for this type of system, since traditional metrics – e.g. object oriented ones – are not fully applicable in this case. The selected metric candidates from the literature review were mapped to 4 dominant design properties: size, complexity, coupling, and cohesion. Microservice-based systems (μSBSs) emerge as an agile and fine grained variant of SBSs. While the majority of identified metrics are also applicable to this specialization (with some limitations), the large number of services in combination with technological heterogeneity and decentralization of control significantly impacts automatic metric collection in such a system. Our research therefore suggests that specialized tool support is required to guarantee the practical applicability of the presented metrics to μSBSs.
While Microservices promise several beneficial characteristics for sustainable long-term software evolution, little empirical research covers what concrete activities industry applies for the evolvability assurance of Microservices and how technical debt is handled in such systems. Since insights into the current state of practice are very important for researchers, we performed a qualitative interview study to explore applied evolvability assurance processes, the usage of tools, metrics, and patterns, as well as participants’ reflections on the topic. In 17 semi-structured interviews, we discussed 14 different Microservice-based systems with software professionals from 10 companies and how the sustainable evolution of these systems was ensured. Interview transcripts were analyzed with a detailed coding system and the constant comparison method.
We found that especially systems for external customers relied on central governance for the assurance. Participants saw guidelines like architectural principles as important to ensure a base consistency for evolvability. Interviewees also valued manual activities like code review, even though automation and tool support was described as very important. Source code quality was the primary target for the usage of tools and metrics. Despite most reported issues being related to Architectural Technical Debt (ATD), our participants did not apply any architectural or service-oriented tools and metrics. While participants generally saw their Microservices as evolvable, service cutting and finding an appropriate service granularity with low coupling and high cohesion were reported as challenging. Future Microservices research in the areas of evolution and technical debt should take these findings and industry sentiments into account.
Presently, many companies are transforming their strategy and product base, as well as their culture, processes and information systems to become more digital or to approach for a digital leadership. In the last years new business opportunities appeared using the potential of the Internet and related digital technologies, like Internet of Things, services computing, cloud computing, edge and fog computing, social networks, big data with analytics, mobile systems, collaboration networks, and cyber physical systems. Digitization fosters the development of IT environments with many rather small and distributed structures, like the Internet of Things, Microservices, or other micro-granular elements. This has a strong impact for architecting digital services and products. The change from a closed-world modeling perspective to more flexible open-world composition and evolution of micro-granular system architectures defines the moving context for adaptable systems. We are focusing on a continuous bottom-up integration of micro-granular architectures for a huge amount of dynamically growing systems and services, as part of a new digital enterprise architecture for service dominant digital products.
The current advancement of Artificial Intelligence (AI) combined with other digitalization efforts significantly impacts service ecosystems. Artificial intelligence has a substantial impact on new opportunities for the co-creation of value and the development of intelligent service ecosystems. Motivated by experiences and observations from digitalization projects, this paper presents new methodological perspectives and experiences from academia and practice on architecting intelligent service ecosystems and explores the impact of artificial intelligence through real cases supporting an ongoing validation. Digital enterprise architecture models serve as an integral representation of business, information, and technological perspectives of intelligent service-based enterprise systems to support management and development. This paper focuses on architectural models for intelligent service ecosystems, showing the fundamental business mechanism of AI-based value co-creation, the corresponding digital architecture, and management models. The focus of this paper presents the key architectural model perspectives for the development of intelligent service ecosystems.
To bring a pattern-based perspective to the SOA vs. microservices discussion, we qualitatively analyzed a total of 118 SOA patterns from 2 popular catalogs for their (partial) applicability to microservices. Patterns had to hold up to 5 derived microservices principles to be applicable. 74 patterns (63%) were categorized as fully applicable, 30 (25%) as partially applicable, and 14 (12%) as not applicable. Most frequently violated microservices characteristics werde Decentralization and Single System. The findings suggest that microservices and SOA share a large set of architectural principles and solutions in the general space of service-based systems while only having a small set of differences in specific areas.
Enterprises and information societies confront crucial challenges currently, while Industry 4.0 becomes important in the global manufacturing industry and Society 5.0 should contribute to a supersmart society, especially for healthcare. Physical activity monitoring digital platforms are architected to improve the healthcare status of patients with diabetes and other lifestyle-related diseases. Furthermore, digital platforms are expected to generate profits for health technology companies and help control costs in the healthcare ecosystem. However, current digital enterprise architecture approaches are not well-established, and the potentials have not yet been realized. Design thinking approach and agile software development methodologies can overcome these limitations, beginning with proof of concept and pilot projects and then scaling to the production environment. In this paper, we describe how that the adaptive integrated digital architecture framework (AIDAF) for Design Thinking approach is proposed and verified in a case of a university hospital in the Americas. In addition, challenges and future activities for this area are discussed that cover the directions for Society 5.0.
The Internet of Things, enterprise social networks, adaptive case management, mobility systems, analytics for big data, and cloud services environments are emerging to support smart connected products and services and the digital transformation. Biological metaphors of living and adaptable ecosystems provide the logical foundation for self-optimizing and resilient run-time environments for intelligent business services and related distributed information systems with service-oriented enterprise architectures. We are investigating mechanisms for flexible adaptation and evolution for the next digital enterprise architecture systems in the context of the digital transformation. Our aim is to support flexibility and agile transformation for both business and related enterprise systems through adaptation and dynamical evolution of digital enterprise architectures. The present research paper investigates digital transformations of business and IT and integrates fundamental mappings between adaptable digital enterprise architectures and service-oriented information systems. We are putting a spotlight with the example domain – Internet of Things.
SmartLife ecosystems are emerging as intelligent user-centered systems that will shape future trends in technology and communication. Biological metaphors of living adaptable ecosystems provide the logical foundation for self-optimizing and self-healing run-time environments for intelligent adaptable business services and related information systems with service-oriented enterprise architectures. The present research in progress work investigates mechanisms for adaptable enterprise architectures for the development of service-oriented ecosystems with integrated technologies like Semantic Technologies, Web Services, Cloud Computing and Big Data Management. With a large and diverse set of ecosystem services with different owners, our scenario of service-based SmartLife ecosystems can pose challenges in their development, and more importantly, for maintenance and software evolution. Our research explores the use of knowledge modeling using ontologies and flexible metamodels for adaptable enterprise architectures to support program comprehension for software engineers during maintenance and evolution tasks of service-based applications. Our previous reference enterprise architecture model ESARC -- Enterprise Services Architecture Reference Cube -- and the Open Group SOA Ontology was extended to support agile semantic analysis, program comprehension and software evolution for a SmartLife applications scenario. The Semantic Browser is a semantic search tool that was developed to provide knowledge-enhanced investigation capabilities for service-oriented applications and their architectures.
The fast moving process of digitization1 demands flexibility in order to adapt to rapidly changing business requirements and newly emerging business opportunities. New features have to be developed and deployed to the production environment a lot faster. To be able to cope with this increased velocity and pressure, a lot of software developing companies have switched to a Microservice Architecture (MSA) approach. Applications built this way consist of several fine-grained and heterogeneous services that are independently scalable and deployable. However, the technological and business architectural impacts of microservices based applications directly affect their integration into the digital enterprise architecture. As a consequence, traditional Enterprise Architecture Management (EAM) approaches are not able to handle the extreme distribution, diversity, and volatility of micro-granular systems and services. We are therefore researching mechanisms for dynamically integrating large amounts of microservices into an adaptable digital enterprise architecture.
While several service-based maintainability metrics have been proposed in the scientific literature, reliable approaches to automatically collect these metrics are lacking. Since static analysis is complicated for decentralized and technologically diverse microservice-based systems, we propose a dynamic approach to calculate such metrics from runtime data via distributed tracing. The approach focuses on simplicity, extensibility, and broad applicability. As a first prototype, we implemented a Java application with a Zipkin integrator, 23 different metrics, and five export formats. We demonstrated the feasibility of the approach by analyzing the runtime data of an example microservice based system. During an exploratory study with six participants, 14 of the 18 services were invoked via the system’s web interface. For these services, all metrics were calculated correctly from the generated traces.
Enterprise Governance, Risk and Compliance (GRC) systems are key to managing risks threatening modern enterprises from many different angles. Key constituent to GRC systems is the definition of controls that are implemented on the different layers of an Enterprise Architecture (EA). As part of the compliance aspect of GRC, the effectiveness of these controls is assessed and reported to relevant management bodies within the enterprise. In this paper we present a metamodel which links controls to the affected elements of an EA and supplies a way of expressing associated assessment techniques and results. We complement the metamodel with an expository instantiation in a cockpit for control compliance applied in an international enterprise in the insurance industry.
In modern times markets are very dynamic. This situation requires agile enterprises to have the ability to react fast on market influences. Thereby an enterprise’ IT is especially affected, because new or changed business models have to be realized. However, enterprise architectures (EA) are complex structures consisting of many artifacts and relationships between them. Thus analyzing an EA becomes to a complex task for stakeholders. In addition, many stakeholders are involved in decision-making processes, because Enterprise Architecture Management (EAM) targets providing a holistic view of the enterprise. In this article we use concepts of Adaptive Case Management (ACM) to design a decision-making case consisting of a combination of different analysis techniques to support stakeholders in decision-making. We exemplify the case with a scenario of a fictive enterprise.
Assistant platforms are becoming a key element for the business model of many companies. They have evolved from assistance systems that provide support when using information (or other) systems to platforms in their own. Alexa, Cortana or Siri may be used with literally thousands of services. From this background, this paper develops the notion of assistant platforms and elaborates a conceptual model that supports businesses in developing appropriate strategies. The model consists of three main building blocks, an architecture that depicts the components as well as the possible layers of an assistant platform, the mechanism that determines the value creation on assistant platforms, and the ecosystem with its network effects, which emerge from the multi-sided nature of assistant platforms. The model has been derived from a literature review and is illustrated with examples of existing assistant platforms. Its main purpose is to advance the understanding of assistant platforms and to trigger future research.
The digitization of factories will be a significant issue for the 2020s. New scenarios are emerging to increase the efficiency of production lines inside the factory, based on a new generation of robots’ collaborative functions. Manufacturers are moving towards data-driven ecosystems by leveraging product lifecycle data from connected goods. Energy-efficient communication schemes, as well as scalable data analytics, will support these various data collection scenarios. With augmented reality, new remote services are emerging that facilitate the efficient sharing of knowledge in the factory. Future communication solutions should generally ensure connectivity between the various production sites spread worldwide and new players in the value chain (e.g., suppliers, logistics) transparent, real-time, and secure. Industry 4.0 brings more intelligence and flexibility to production. Resulting in more lightweight equipment and, thus, offering better ergonomics. 5G will guarantee real-time transmissions with latencies of less than 1 ms. This will provide manufacturers with new possibilities to collect data and trigger actions automatically.