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Relationship Marketing (RM) presumes trust as an important antecedent for the performance of interfirm relationships. Current research is dominated by an interpersonal perspective. In this research tack, trust chiefly emerges as a result of interpersonal relationships. But multiple risks arise if customer trust rests solely on elements inextricably linked to single representatives. Hence, this paper evaluates the impact of organizational capabilities and the moderating role of customer preferences on the trust creation process. The framework presented here is tested cross-industry on 220 customers for IT solutions. The results offer significant insight into the effectiveness of individual and organizational RM strategies.
In order to be innovative, an organisation has to utilise the skills of all its employees. Implementing the potential of women, older staff members as well as people with different backgrounds leads to more creative ideas, new approaches and results in more innovative products. But how can a company use the innovative potential of its diverse workforce? And how can customer diversity be used to create innovations?
This book answers these questions as well as many more related to the topic of diversity management and innovation. Special emphasis is put on the role of women in the innovation system. Therefore, the language and effects of pictures used in job advertisements are addressed. Moreover, measures to advocate highly innovative women are identified including their demands regarding workplace requirements.
In addition, the book deals with diversity management in both publicly traded companies and public institutions. The involvement of children as Lead Users along the product development process is addressed as well. Given the fact that innovation does not only comprise products, but also services, a separate chapter focusing on the effect of Diversity on service innovations is included.
In this presentation the audience will be: (a) introduced to the aims and objectives of the DBTechNet initiative, (b) briefed on the DBTech EXT virtual laboratory workshops (VLW), i.e. the educational and training (E&T) content which is freely available over the internet and includes vendor-neutral hands-on laboratory training sessions on key database technology topics, and (c) informed on some of the practical problems encountered and the way they have been addressed. Last but not least, the audience will be invited to consider incorporating some or all of the DBTech EXT VLW content into their higher education (HE), vocational education and training (VET), and/or lifelong learning/training type course curricula. This will come at no cost and no commitment on behalf of the teacher/trainer; the latter is only expected to provide his/her feedback on the pedagogical value and the quality of the E&T content received/used.
Relationship marketing is an important issue in every business. Knowing the customers and establishing, maintaining and enhancing long-term customer relationships is a key component of long-term business success. Considering that sport is such big business today, it is surprising that this crucial approach to marketing has yet to be fully recognised either in literature or in the sports business itself. Relationship Marketing in Sports aims to fill this void by discussing and reformulating the principles of relationship marketing and by demonstrating how relationship marketing can be successfully applied in practice within a sports context. Written by a unique author team of academic and practitioner experience, the book provides the reader with: the first book to apply the principles of relationship marketing specifically to a sports context case studies from around the world to provide a uniquely global approach applicable worldwide strong pedagogical features including learning outcomes, overviews, discussion questions, glossary, guided reading and web links practical advice for professional, semi-professional and non-professional sporting organisations a companion website providing web links, case studies and PowerPoint slides for lecturers. Relationship Marketing in Sports is crucial reading for both students and professionals alike and marks a turning point in the marketing of sports.
Suppliers need to improve their relational capabilities if they are to enhance customer trust. Debate about such capabilities is dominated by an interpersonal approach. This paper provieds novel marketing options by expanding insights into alternative types of relational capabilities. Furthermore, the moderating role of customer preferences on the effectiveness of relational capabilities is evaluated.
Behavioral economics links social, cognitive and emotional elements to help understand and explain the economic decision-making of individuals and institutions. The focus of research in behavioral economics is on individual choice and the motives underlying that choice. This study booklet introduces the key features and ideas of behavioral economics.
This is the first copy of JIEBS. The papers it presents are the result of a call for papers CEBS made in 2011. We actually received far more interesting papers and research reports than expected.They all passed a double blind review and the papers naturally are the original work of the named authors. The choice we finally made was also influenced by the topic of the CEBS annual conference 2011, namely the influence of infrastructure and skilled labour on Indo-European Business. The papers analyse structure and explain many issues related to this, they raise questions and point towards areas for further research and they form the nucleus of this new and currently only scientific platform for Indo-European business studies.
Turning complainers into fans : towards a framework for customer services in social media channels
(2012)
In recent years, marketing scholars have invested heavily in exploring the role of social media in marketing theory and practice. One valuable strategy for using social media in marketing communication is to provide customer services in applications like Facebook or Twitter. This paper evaluates a) the concept of perceived service quality in different service channels and b) the impact customer service strategies have on customer loyalty, word of mouth communication, and cross-sell preferences. The framework presented here is tested cross-channel against data collected from the customer service department of a large telecommunication provider. The results elucidate the effectiveness of customer service strategies in different channels.
This study analyses the impact of Basel III on the fair pricing of bank guarantee facilities.Guarantees are an important risk mitigation instrument between exporters and importers in international trade and regularly a prerequisite for cross border sales contracts to be closed. Basel III – which shall be introduced from 2013 onwards - is a new regulation stipulating higher capital requirements for banks compared to the predecessor Basel II. It will therefore have an impact on the pricing of guarantee facilities which banks provide to exporting companies, making it also a crucial regulation for the cost of exportation overall. The study compares those contents of Basel III and Basel II which are particularly relevant for guarantees in order to identify and crystallize pricing-relevant changes in the regulations and their respective impact potential. The Basel frameworks are analyzed part by part and reviewed in terms of relevance for guarantees. In case of ambiguity the analysis is verified by complementary expert interviews. References and examples are mainly focusing on the German banking system but the basic conclusions can be generalized for those countries adopting Basel III.1 As the result, a case study expresses the quantitative outcomes of different scenarios and the impact of the different price determining factors on the overall fair pricing of bank guarantee facilities.
The intention of this paper is to show that the statistical approach to risk is not enough to explain the behavior of investors. It furthermore proposes ideas and alternative approaches on how to deal with risk. Psychological findings are of particular interest as they might enhance our understanding of risk perception and assessment. The chapter “From the normal distribution to fat tails” starts with the rejection of the normal distribution as a simplifying basis for risk and return. This rejection is supported by several empirical observations like clustering of volatility and fat tails. This leads to a two-step approach for modeling risk and return based on the distinction of conditional and un-conditional changes. Conditional time series models (ARMA, ARCH, GARCH) and alternative distributions are presented (Stable Paretian, Student’s T, EVT) as a way to improve the art of risk and return modeling beyond the normal distribution assumption. The chapter ends with the conclusion that each model is only a statistical approximation and never encompasses the unpredictability of black swans and the nature of human behavior in the financial markets. After having discussed the limitations of the purely statistical approach to risk and return this paper goes beyond the standard theory of finance for two purposes. Firstly, behavioral finance provides some arguments for the limitation of statistics in assessing risk. Secondly, an alternative approach to risk perception is presented. This alternative is called Prospect Theory, a rather psychology-based approach using preferences to explain investors’ actions by human behavior in decision making processes. Starting point is the utility function and the value function followed by a description of the two phases: framing and evaluation. The value function is then clearly distinguished from the utility function by elaborating certain effects like reference points, loss aversion or the weighting function. In this section the paper enters the arena of human risk perception which is far from being monetarily rational in the sense of the homo oeconomicus. With Cumulative Prospect Theory there exists an extension to multiple outcome scenarios where risk does not necessarily have to be known. In such a situation, besides risk, there also exists immeasurable uncertainty. Current research confirms and rejects parts of (Cumulative) Prospect Theory which is not necessarily a bad sign as human behavior is rarely exactly replicable and the complexity does not really allow generalizations. Therefore, even if the theory is not completely correct it still enhances our understanding of risk perception and human decision making which can be a very valuable input for agent-based models. The next chapter analyses in more detail possible distortions from psychological biases in the assessment of risk. In this context the law of small numbers, overconfidence and feelings/experience are discussed. Knowing these biases complicates the idea of developing a risk model even further. However, this is again another step to better understand the underlying processes and motives of decision making in the context of financial markets. The last chapter is an attempt to link the different aspects to get a holistic view on risk behavior. Two possibilities are discussed: Hedonic psychology, with the distinction between blow up and bleeding strategy, and heuristic-based explanations for real observations like clustering of expectations and trust in experts. This leaves space for further research as we do not have a tool that is based on current findings and can actually help us in explaining and predicting behavior in financial markets. One possibility would be to link all these aspects in the approach of computational finance to develop agent-based models in which market observations, psychological findings and the situational context can be integrated.
Game theory is the study of how people behave in strategic situatons. By "strategic" we mean a situation in which each person, when deciding what actions to take, must consider how others might respond to that action. Like other fields in economics, game theory consists of a collection of models. The understanding that game-theoretic models give is particularly relevant in the social, political, and economic areas.
Decorative laminates are the most important class of surface-finished engineered wood products. However, while there are numerous scientific publications published dealing with the technology of wood, wood-based products and also liquid coating systems, there is practically no scientific research work available in the field of paper-based laminates. In view of an ever increasing global competition it is time to systematically apply and pursue scientific approaches in this field. The present work is based on a knowledge-based manufacturing paradigm. The application of scientific methodology (e.g. instrumental analysis, process analytics, design of experiments, chemometrics, process modeling) to the preparation of decorative laminates covering the whole process chain from resin synthesis to paper impregnation and to final laminate should enable a targeted design of material functionality.
Ambush marketing in sports
(2013)
Ambush marketing is a strategy by which a company or organisation uses their marketing communications to associate themselves with an event without being an official sponsor or authorised partner or licensee. It has become a particular concern in the marketing of major sports events, with international sponsorship and branding properties worth many millions of dollars. Ambush Marketing in Sports is the first book to offer comprehensive analysis of the theoretical and practical implications of ambush marketing.
Drawing on cutting-edge empirical research data, the book outlines an innovative model for understanding ambush marketing and offers practical advice for all stakeholders, from sponsors and event organisers to media organisations. The book examines the opportunities and the risks of ambush marketing, assesses the legal, ethical and business dimensions, and offers advice for preventing ambush marketing in a range of contexts. Fully supported throughout with examples and cases from major international sports events, such as the FIFA World Cup and the Olympic Games, this book is important reading for any student, researcher or practitioner with an interest in sport marketing, sport business or event management.
The impact of stress of every human being has become a serious problem. Reported impact on persons are a higher rate or health disorders like heart problems, obesity, asthma, diabetes, depressions and many others. An individual in a stressful situation has to deal with altered cognition as well as an affected decision making skill and problem solving. This could lead to a higher risk for accidents in dynamic environments such as automotive. Different papers faced the estimation as well as prediction of drivers’ stress level during driving. Another important question is not only the stress level of the driver himself, but also the influence on and of a group of other drivers in the near area. This paper proposes a system, which determines a group of drivers in a near area as clusters and it derives or computes the individual stress level. This information will be analyzed to generate a stress map, which represents a graphical view about road section with a higher stress influence. Aggregated data can be used to generate navigation routes with a lower stress influence as well as recommend driving behavior to decrease stress influenced driving as well as improve road safety.
Marketing of and with sports is as international as sports itself. While this impression may be intuitively evident during global events such as the Olympic Games, internationalisation also takes place in the daily routines of our increasingly globalised domestic leagues and sports events. In this book, edited by André Bühler and Gerd Nufer, leading sports economists and marketing experts from around the world provide detailed insights into current issues and future challenges of sports marketing from an international perspective. An inspiring reading and an essential book to gain a better understanding of today’s status quo and developmental stages of sports marketing in the various regions of this world.
IGBT modules with anti-parallel FWDs are widely used in inductive load switching power applications, such as motor drive applications. Nowadays there is a continuous effort to increase the efficiency of such systems by decreasing their switching losses. This paper addresses the problems arising in the turn-on process of an IGBT working in hard-switching conditions. A method is proposed which achieves – contrary to most other approaches – a high switching speed and, at the same time, a low peak reverse-recovery current. This is done by applying an improved gate current waveform that is briefly lowered during the turn-on process. The proposed method achieves low switching losses. Its effectiveness is demonstrated by experimental results with IGBT modules for 600V and 1200V.
This introductory chapter starts with a brief discussion about the differences between the long-standing perspective of sports marketing and more modern sports marketing approach. The discussion leads to the ultimate question whether sports marketing can be seen as a new and independent marketing discipline rather than a normal form of marketing. In addition, a coherent definition of sports marketing will be presented which serves as the underlining definition of this edition volumen. Then the most important characteristics of sports of a marketing perspective will be explained using some real-life examples. The structure as well as the individual chapters of this book will be introduced in the following. This first chapter concludes with the introduction of the German Institute for Sports Marketing which has been founded by the editors of this book.
Marketing in sports
(2014)
In this chapter the principals of marketing will be explained an transferred to the contex of sports. Following a brief introduction the principles of marketing will be outlined and explained in further detail. Then the subject of sports marketing will be introduced from different perspectives using various definitions and approaches. Afterwards the focus is on the unique characteristics of sports marketing before a model of sports marketing will be presented. Then it will be shown how professional sporting organisations might market their products an themselves. The chapter concludes with a detailed case study using the example of FC St. Pauli which is one of only few real brands in German sports.
This chapter presents the diverse facets of sports marketing in Western Europe. It showcases the most important types of sports, most significant leagues, bestknown clubs, most popular athletes and the biggest sporting events in Western Europe while elaborating on the relevant aspects of sports marketing. We examine European sportsconsumers, characterise the sports marketing market in Western Europe an explain the current scientific/academic status of sports marketing. Moreover, we illustrate the motives for the internationalisation taking place in sports marketing. In conclusion, this chapter includes an international case study on the entry of the NFL into the European market.
Although sports is generally defined as motor activity, it has always been much more than that. Since management and sports follow the same objective of achieving highest performance, correlation between these two fields nowadays become increasingly interesting in terms of corporate strategy. This chapter aims to point out how organisations as well as individuals can benefit from the general and psychological values and strategies of sports, by first looking at the general framework of professional sports an futher applying approaches from various types of sports directly to certain business functions like general management, human resource management and marketing management. The chapter concludes with an international case study and brief outlook.
This concluding chapter summarises and discusses the different parts and findings of the anthology on hand. The main statements and conclusions of each chapter are presented. Following up, the editors try to look into the future of the sports business and sports management in general and the future of sports marketing in particular and draw a final conclusion.
The internationalisation of sports is clearly recognisable whenever athletes from different countries around the world compete with each other at the Olympic Games or various World Cups or World Championships. But internationalisation also takes place in the daily routine of top leagues such as the English Premier League or the NFL where teams are comprised of players from different national and cultural backgrounds. Not only is sports itself internationalised, but also the marketing of and with sports as the example of Lionel Messi – arguably the best football (or in order to avoid any misunderstandings: soccer) player of our time – shows. The Argentinean international plays for the Catalan club and Spanish champion FC Barcelona in US-American Nike-shirts (with Qatar Airways on the front and the logo of UNICEF at the back) and advertises privately for the German sporting-goods manufacturer adidas as well as Turkish Airlines. Sports marketing is as international as sports itself. However, the status quo and developmental stage of sports marketing differs from country to country, region to region and continent to continent. For example, the sports marketing approaches in Europe and the USA differ significantly in view of different league systems (open vs. closed system) and therefore different circumstances. German basketball clubs, for example, not only have sponsors on their shirts but also in their club names – whereas clubs (or better: franchises) of the NBA present themselves nearly ad-free. To gain a better understanding of the status quo of sports marketing in the various regions of this world is the main aim of this book and the very reason why it has been written.
To improve the energy conversion efficiency of solar organic cells, the clue may lie in the development of devices inspired by an efficient light harvesting mechanism of some aquatic photosynthetic microorganisms that are adapted to low light intensity. Consequently, we investigated the pathways of excitation energy transfer (EET) from successive light harvesting pigments to the low energy level inside the phycobiliprotein antenna system of Acaryochloris marina, a cyanobacterium, using a time resolved absorption difference spectroscopy with a resolution time of 200 fs. The objective was to understand the actual biochemical process and pathways that determine the EET mechanism. Anisotropy of the EET pathway was calculated from the absorption change trace in order to determine the contribution of excitonic coupling. The results reveal a new electron energy relaxation pathway of 14 ps inside the phycocyanin component, which runs from phycocyanin to the terminal emitter. The bleaching of the 660 nm band suggests a broader absorption of the terminal emitter between 660 nm and 675 nm. Further, there are trimer depolarization kinetics of 450 fs and 500 fs in high and low ionic strength, respectively, which arise from the relaxation of the β84 and α84 in adjacent monomers of phycocyanin. Under conditions of low ionic strength buffer solution, the evolution of the kinetic amplitude during the depolarization of the trimer is suggestive of trimer conservation within the phycocyanin hexamer. The anisotropy values were 0.38 and 0.40 in high and in low ionic strength, respectively, indicating that there is no excitonic delocalization in the high energy level of phycocyanin hexamers.
This review gives a short overview of the physical processes involved in the formation of the polyelectrolyte multilayers (PEMs) and their destruction. These two processes are vital for the formation of PEMs with desired physical and chemical structures, and for loading them with active substances and their spatial controlled release. It includes a survey of the physical and chemical properties that are key points for controlling film nanostructure in relation to biological processes and different possibilities for controlling cell behavior by means of film composition, bioactivity, mechanical properties, and three-dimensional organization.
The powder coating of wood products as an emerging environmentally sustainable coating technology holds promise in terms of novel product quality features for engineered wood like medium-density fiberboards (MDFs). However, one major limitation currently impeding widespread application of powder coating technology is the availability of MDF panels that are suitable for this process. Typically, special-grade MDF panels are required that are more costly than standard-grade MDF panels to provide reliable coating quality, which makes powder coating economically unattractive for many users. Methods are needed that allow extending the range of available MDF grades. In the present study, three surface pretreatment approaches for MDFs were studied to increase the processability of standard-grade MDF in the powder coating process: atmospheric plasma pretreatment, infrared irradiation, and moisture equilibration in a climate chamber prior to electrostatic powder application. While atmospheric plasma treatment had no beneficial effect on the use of standard-grade MDF panels, both infrared preheating and preconditioning of the panels under controlled temperature–humidity conditions demonstrated that the range of MDF panels suitable for powder coating can be significantly extended by appropriate selection of the pretreatment procedure.
The spreading area of cells has been shown to play a central role in the determination of cell fate and tissue morphogenesis; however, a clear understanding of how spread cell area is determined is still lacking. The observation that cell area and force generally increase with substrate rigidity suggests that cell area is dictated mechanically, by means of a force-balance between the cell and the substrate. A simple mechanical model, corroborated by experimental measurements of cell area and force is presented to analyze the temporal force balance between the cell and the substrate during spreading. The cell is modeled as a thin elastic disc that is actively pulled by lamellipodia protrusions at the cell front. The essential molecular mechanisms of the motor activity at the cell front, including, actin polymerization, adhesion kinetics, and the actin retrograde flow, are accounted for and used to predict the dynamics of cell spreading on elastic substrates; simple, closed-form expressions for the evolution of cell size and force are derived. Time-resolved, traction force microscopy, combined with measurements of cell area are performed to investigate the simultaneous variations of cell size and force. We find that cell area and force increase simultaneously during spreading but the force develops with an apparent delay relative to the increase in cell area. We demonstrate that this may reflect the strain-stiffening property of the cytoskeleton. We further demonstrate that the radial cell force is a concave function of spreading speed and that this may reflect the strengthening of cell–substrate adhesions during spreading.
The surface properties of human meibomian lipids (MGS), the major constituent of the tear film (TF) lipid layer, are of key importance for TF stability. The dynamic interfacial properties of films by MGS from normal eyes (nMGS) and eyes with meibomian gland dysfunction (dMGS) were studied using a Langmuir surface balance. The behavior of the samples during dynamic area changes was evaluated by surface pressure–area isotherms and isocycles. The surface dilatational rheology of the films was examined in the frequency range 10−5 to 1 Hz by the stress-relaxation method. A significant difference was found, with dMGS showing slow viscosity-dominated relaxation at 10−4 to 10−3 Hz, whereas nMGS remained predominantly elastic over the whole range. A Cole–Cole plot revealed two characteristic processes contributing to the relaxation, fast (on the scale of characteristic time τ < 5 s) and slow (τ > 100 s), the latter prevailing in dMGS films. Brewster angle microscopy revealed better spreading of nMGS at the air–water interface, whereas dMGS layers were non-uniform and patchy. The distinctions in the interfacial properties of the films in vitro correlated with the accelerated degradation of meibum layer pattern at the air–tear interface and with the decreased stability of TF in vivo. These results, and also recent findings on the modest capability of meibum to suppress the evaporation of the aqueous subphase, suggest the need for a re-evaluation of the role of MGS. The probable key function of meibomian lipids might be to form viscoelastic films capable of opposing dilation of the air–tear interface. The impact of temperature on the meibum surface properties is discussed in terms of its possible effect on the normal structure of the film.
As businesses grow and diversify, they almost inevitably make their range of offerings more complex. Complexity brings costs - but smart use of today’s digital technologies can help companies finesse the trade-offs between complexity´s costs and benefits. Imagine a retailer that has 10 million products and hundreds of variations for each product yet keeps it simple for customers to make a choice. Impossible? Not today. Amazon.com Inc. creates value from its product complexity with simple customer-facing processes, such as search, ratings, reviews and suggestions. Now imagine a diversified high-tech company with locally differentiated products in 60 categories in more than 100 different countries. A mess of internal processes and systems? Not necessarily. Royal Philips creates value by providing locally relevant products to different markets, while keeping the vast majority of its processes standardized on digitized platforms. Until now, managing business complexity has usually involved a trade-off. This trade-off forced companies to compromise between creating value from complexity and benefiting from the efficiencies of simplicity. As businesses entered new geographies, developed new products, opened new channels and added more granular customer segments, they made their offerings more complex with the intention of adding value. But, as an almost inevitable consequence, companies also made it more difficult for customers to interact with the company and more unwieldy for employees to get things done. However, with today´s increased digitization, companies can finesse this trade-off; they can increase valueadding complexity in their product offerings while keeping processes for customers and employees simple. Our research suggests that companies operating in this "complexity sweet spot" outperform their competitors on profitability. In this article, we explain how companies achieve this breakthrough in the digital world.
The number of publications in the field of breath analysis using different types of ion mobility spectrometers (IMS) has increased over the last few years. In this paper, the publications between 2010 and 2013 are reviewed with respect to different types of IMS such as differential mobility spectrometers, high-field asymmetric waveform ion mobility spectrometers and multi-capillary columns coupled to conventional IMS. The analytes detected by IMS and declared with significance to a specific medical question were considered further with respect to medical and analytical questions. In total, 42 different analytes were found to be detected using IMS on a high significance level and were compared to findings using other analytical methods with respect to the individual analyte.
In breath analysis, ambient air contaminations are ubiquitous and difficult to eliminate. This study was designed to investigate the reduction of ambient air background by a lung wash-out with synthetic air. The reduction of the initial ambient air volatile organic compound (VOC) intensity was investigated in the breath of 20 volunteers inhaling synthetic air via a sealed full face mask in comparison to inhaling ambient air. Over a period of 30 minutes, breath analysis was conducted using ion mobility spectrometry coupled to a multi-capillary column. A total of 68 VOCs were identified for inhaling ambient air or inhaling synthetic air. By treatment with synthetic air, 39 VOCs decreased in intensity, whereas 29 increased in comparison to inhaling ambient air. In total, seven VOCs were significantly reduced (P-value < 0.05). A complete wash-out of VOCs in this setting was not observed, whereby a statistically significant reduction up to 65% as for terpinolene was achieved. Our setting successfully demonstrated a reduction of ambient air contaminations from the airways by a lung wash-out with synthetic air.
Rats are commonly used in medical research as they enable a high grade of standardization. The exhalome of ventilated rats has not as yet been investigated using an ion mobility spectrometer coupled with a multi-capillary column (MCC-IMS). As a first step, a rat model has to be established to measure potential biomarkers in the exhale with long-term settings, allowing constant and continuous analysis of exhaled air in time series. Therefore, eight animals were anaesthetized, prepared and ventilated for 1 h. A total of 73 peaks were directly detected with the IMS chromatogram. Thirty five of them were assigned to the ventilator system and 38 to the animals. Peak intensity varied within three measurements. The intensity of analytes of individual rats varied by a factor of up to 18. This new model will also enable continuous measurements of volatile organic compounds (VOCs) from rat's breath in long-term experiments. It is hoped that, in the future, variability and progression of VOCs can be monitored in different models of diseases using this set-up.
This thesis studies concurrency control and composition of transactions in computing environments with long living transactions where local data autonomy of transactions is indispensable. This kind of computing architecture is referred to as a Disconnected System where reads are segregated -disconnected- from writes enabling local data autonomy. Disconnecting reads from writes is inspired by Bertrand Meyer's "Command Query Separation" pattern. This thesis provides a simple yet precise definition for a Disconnected System with a focus on transaction management. Concerning concurrency control, transaction management frameworks implement a'one concurrency control mechanism fits all needs strategy'. This strategy, however, does not consider specific characteristics of data access. The thesis shows the limitations of this strategy if transaction load increases, transactions are long lived, local data autonomy is required, and serializability is aimed at isolation level. For example, in optimistic mechanisms the number of aborts suddenly increases if load increases. In pessimistic mechanisms locking causes long blocking times and is prone to deadlocks. These findings are not new and a common solution used by database vendors is to reduce the isolation. This thesis proposes the usage of a novel approach. It suggests choosing the concurrency control mechanism according to the semantics of data access of a certain data item. As a result a transaction may execute under several concurrency control mechanisms. The idea is to introduce lanes similar to a motorway where each lane is dedicated to a certain class of vehicle with the same characteristics. Whereas disconnecting reads and writes sets the traffic's direction, the semantics of data access defines the lanes. This thesis introduces four concurrency control classes capturing the semantics of data access and each of them has an associated tailored concurrency control mechanism. Class O (the optimistic class) implements a first-committer-wins strategy, class R (the reconciliation class) implements a first-n-committers-win strategy, class P (the pessimistic class) implements a first-reader-wins strategy, and class E (the escrow class) implements a first-n-readers-win strategy. In contrast to solutions that adapt the concurrency control mechanism during runtime, the idea is to classify data during the design phase of the application and adapt the classification only in certain cases at runtime. The result of the thesis is a transaction management framework called O|R|P|E. A performance study based on the TPC-C benchmark shows that O|R|P|E has a better performance and a considerably higher commit rate than other solutions. Moreover, the thesis shows that in O|R|P|E aborts are due to application specific limitations, i.e., constraint violations and not due to serialization conflicts. This is a result of considering the semantics.
Ambush marketing in sports
(2014)
A sports event organizer sells exclusive marketing rights for his event to official sponsors, who, in return, acquire exclusive options to utilize the event for their own advertising purposes. Ambush marketing is the practice by companies of using their own marketing, particularly marketing communications activities, to create an impression of an association with the event to the event audience, although the companies in question have no legal or only underprivileged or non-exclusive marketing rights for this event sponsored by third parties. So, the objective of ambush marketing is to benefit from the success of sports sponsorship without having the duties of an official sponsor.
It is fine line between creative marketing communication and infringing on sponsorship rights. From the perspective of the event organizers and sports sponsors ambush marketing represents an understandable threat, while from the perspective of the ambushers it offers the opportunity to reach the target audience in an attractive environment and at affordable cost. The paper defines and structures the phenomenon of ambush marketing and analyses the impacts of ambush marketing in sports. The results of an empirical study on the effects of ambush marketing in the frame of the FIFA Soccer World cup are presented and discussed.
Compared to diesel or gasoline, using compressed natural gas as a fuel allows for significantly decreased carbon dioxide emissions. With the benefits of this technology fully exploited, substantial increases of engine efficiency can be expected in the near future. However, this will lead to exhaust gas temperatures well below the range required for the catalytic removal of residual methane, which is a strong greenhouse gas. By combination with a countercurrent heat exchanger, the temperature level of the catalyst can be raised significantly in order to achieve sufficient levels of methane conversion with minimal additional fuel penalty. This thesis provides fundamental theoretical background of these so-called heat-integrated exhaust purification systems. On this basis, prototype heat exchangers and appropriate operating strategies for highly dynamic operation in passenger cars are developed and evaluated.
Melamine Formaldehyde (MF) resins are thermosetting synthetic materials. The present work deals with the evaluation of the impregnation process, modification of resin structure and abrasion resistant applications. During the industrial process paper is impregnated by aqueous oligomers. The drying procedure and the corresponding residual volatile content is a crucial step during production, because of its influence on the later surface quality. Standard measurement routines do not differentiate between physical and chemical origin. Using TGA and DSC methods, the evaporation of water could be characterized as a clear separation of solvent evaporation and the release of water during condensation. The method could be used to upgrade current quality control as well as reaction condition tuning. According to the characteristics of duroplastic material, the formed network is very dense but also brittle. Challenging applications require highly modified resins in order to decrease the network density. Substances from bio renewable resources offer chemical possibilities for covalent crosslinking. Several substance classes have been tested for compatibility via hydroxyl groups or amines. The addition of polyols under appropriate reaction conditions showed chemical incorporation into the MF prepolymer. NMR methods have been used to characterize the resins. The synthesized polymers represent a suitable alternative for the usage in challenging furniture and flooring laminate applications. MF applications for scratch and wear resistant surfaces are commonly reinforced by multiple layer setups with inorganic particles. Fulfilling normative requirements a one sheet setup of decorative paper has been developed and tested. The incorporation of special corundum particles directly on the decorative printed paper combined with a new coating system resulted in surfaces of the requested quality for wear resistance surfaces.
Increasing concerns regarding the world´s natural resources and sustainability continue to be a major issue for global development. As a result several political initiatives and strategies for green or resource-efficient growth both on national and international levels have been proposed. A core element of these initiatives is the promotion of an increase of resource or material productivity. This dissertation examines material productivity developments in the OECD and BRICS countries between 1980 and 2008. By applying the concept of convergence stemming from economic growth theory to material productivity the analysis provides insights into both aspects: material productivity developments in general as well potentials for accelerated improvements in material productivity which consequently may allow a reduction of material use globally. The results of the convergence analysis underline the importance of policy-making with regard to technology and innovation policy enabling the production of resource-efficient products and services as well as technology transfer and diffusion.
An improved gate drive circuit is provided for a power device, such as a transistor. Tue gate driver circuit may in -clude: a current control circuit; a first secondary current source that is used to control the switching transient during turn off of the power transistor and a second secondary current source that is used to control the switching transient during turn on of the power transistor. In operation, the current control circuit operates, during turn on ofthe power transistor, to source a gate drive current to a control node ofthe power transistor and, during turn off ofthe power transistor, to sink a gate drive current from the control node of the power transistor. The first and second secondary current sources adjust the gate drive current to control the voltage or current rate of change and thereby the overshoot during the switching transient.
In this work, a web-based software architecture and framework for management and diagnosis of large amounts of medical data in an ophthalmologic reading center is proposed. Data management for multi-center studies requires merging of standing data and repeatedly gathered clinical evidence such as vital signs and raw data. If ophthalmologic questions are involved the data acquisition is often provided by non-medical staff at the point of care or a study center, whereas the medical finding is mostly provided by an ophthalmologist in a specialized reading center. The study data such as participants, cohorts and measured values are administrated at a single data center for the entire study. Since a specialized reading center maintains several studies, the medical staff must learn the different data administration for the different data center. With respect to the increasing number and sizes of clinical studies, two aspects must be considered. At first, an efficient software framework is required to support the data management, processing and diagnosis by medical experts at the reading center. In the second place, this software needs a standardized user-interface that has not to be trained/taylore /adapted for each new study. Furthermore different aspects of quality and security controls have to be included. Therefore, the objective of this work is to establish a multi purpose ophthalmologic reading center, which can be connected to different data centers via configurable data interfaces in order to treat various topics simultaneously.
This paper addresses the following four research questions: 1. How should customer service quality in social media channels be conceptualized on multiple levels? 2. Which aspects of customer service quality are important in enhancing customer satisfaction? 3. What outcomes are effected by customer service quality and customer satisfaction? 4. How effective are customer services delivered through social media channels (as compared to customer services delivered through other channels)?
The Third International Conference on Data Analytics (DATA ANALYTICS 2014), held on August 24 - 28, 2014 - Rome, Italy, continued the inaugural event on fundamentals in supporting data analytics, special mechanisms and features of applying principles of data analytics, application oriented analytics, and target-area analytics.
Processing of terabytes to petabytes of data, or incorporating non-structural data and multistructured data sources and types require advanced analytics and data science mechanisms for both raw and partially-processed information. Despite considerable advancements on high performance, large storage, and high computation power, there are challenges in identifying, clustering, classifying, and interpreting of a large spectrum of information.
The establishment of adipose tissue test systems is still a major challenge in the investigation of cellular and molecular interactions responsible for the pathogenesis of inflammatory diseases involving adipose tissue. Mature adipocytes are mainly involved in these pathologies, but rarely used in vitro, due to the lack of an appropriate culture medium which inhibits dedifferentiation and maintains adipocyte functionality. In our study, we showed that Dulbecco's Modified Eagle's Medium/Ham's F-12 with 10% fetal calf serum (FCS) reported for the culture of mature adipocytes favors dedifferentiation, which was accompanied by a high glycerol release, a decreasing release of leptin, and a low expression of the adipocyte marker perilipin A, but high expression of CD73 after 21 days. Optimized media containing FCS, biotin, pantothenate, insulin, and dexamethasone decelerated the dedifferentiation process. These cells showed a lower lipolysis rate, a high level of leptin release, as well as a high expression of perilipin A. CD73-positive dedifferentiated fat cells were only found in low quantity. In this work, we showed that mature adipocytes when cultured under optimized conditions could be highly valuable for adipose tissue engineering in vitro.
The fashion retail environment is changing faster than ever. This book shows the latest state of the art in both theory and practice in how to attract customers, turn them into shoppers and to develop them into lovers of any fashion business.
The key-focus lies on a deep understanding of the emotional part during the buying-process. It clearly shows the potential of new digital and social media, and the integration of the on- and offline world within the fashion retail world.
Influence of the respirator on volatile organic compounds : an animal study in rats over 24 hours
(2015)
Long-term animal studies are needed to accomplish measurements of volatile organic compounds (VOCs) for medical diagnostics. In order to analyze the time course of VOCs, it is necessary to ventilate these animals. Therefore, a total of 10 male Sprague–Dawley rats were anaesthetized and ventilated with synthetic air via tracheotomy for 24 h. An ion mobility spectrometry coupled to multi-capillary columns (MCC–IMS) was used to analyze the expired air. To identify background contaminations produced by the respirator itself, six comparative measurements were conducted with ventilators only. Overall, a number of 37 peaks could be detected within the positive mode. According to the ratio peak intensity rat/ peak intensity ventilator blank, 22 peaks with a ratio >1.5 were defined as expired VOCs, 12 peaks with a ratio between 0.5 and 1.5 as unaffected VOCs, and three peaks with a ratio <0.5 as resorbed VOCs. The peak intensity of 12 expired VOCs changed significantly during the 24 h measurement. These results represent the basis for future intervention studies. Notably, online VOC analysis with MCC–IMS is possible over 24 h in ventilated rats and allows different experimental approaches.
Ion Mobility Spectrometry (IMS) is a widely used and `well-known’ technique of ion separation in the gaseous phase based on the differences in ion mobilities under an electric field. All IMS instruments operate with an electric field that provides space separation, but some IMS instruments also operate with a drift gas flow that provides also a temporal separation. In this review we will summarize the current IMS instrumentation. IMS techniques have received an increased interest as new instrumentation and have become available to be coupled with mass spectrometry (MS). For each of the eight types of IMS instruments reviewed it is mentioned whether they can be hyphenated with MS and whether they are commercially available. Finally, out of the described devices, the six most-consolidated ones are compared. The current review article is followed by a companion review article which details the IMS hyphenated techniques (mainly gas chromatography and mass spectrometry) and the factors that make the data from an IMS device change as a function of device parameters and sampling conditions. These reviews will provide the reader with an insightful view of the main characteristics and aspects of the IMS technique.
Ion Mobility Spectrometry (IMS) is a widely used and ‘well-known’ technique of ion separation in the gaseous phase based on the differences of ion mobilities under an electric field. This technique has received increased interest over the last several decades as evidenced by the pace and advances of new IMS devices available. In this review we explore the hyphenated techniques that are used with IMS, specifically mass spectrometry as an identification approach and a multi-capillary column as a pre-separation approach. Also, we will pay special attention to the key figures of merit of the ion mobility spectrum and how data sets are treated, and the influences of the experimental parameters on both conventional drift time IMS (DTIMS) and miniaturized IMS also known as high Field Asymmetric IMS (FAIMS) in the planar configuration. The present review article is preceded by a companion review article which details the current instrumentation and contains the sections that configure both conventional DTIMS and FAIMS devices. These reviews will give the reader an insightful view of the main characteristics and aspects of the IMS technique.
To prevent high buildings in endangered zones suffering from seismic attack, TMD are applied successfully. In many applications the dampers are placed along the height of the edifice to reduce the damage during the earthquake. The dimensioning of TMD is a multidimensional optimisation problem with many local maxima. To find the absolute best or a very good design, advanced optimisation strategies have to be applied. Bionic optimization proposes different methods to deal with such tasks but requires many repeated studies of the buildings and dampers design. To improve the speed of the analysis, the authors propose a reduced model of the building including the dampers. A series of consecutive generations shows a growing capacity to reduce the impact of an earthquake on the building. The proposals found help to dimension the dampers. A detailed analysis of the building under earthquake loading may yield an efficient design.
Since its early beginnings in the form of correspondence schools, e-learning has generally sought to provide flexibility and high quality education. While these are indeed noble intentions, the reality of today's connected world demands that such programs focus on a different purpose. As the main purpose of e-learning shifts, so must be the design approaches.
Rethinking e-learning requires open-mindedness on the part of academies, designers, cyber educators, legislators, IT and administrators, but also the learners themselves. All who are involved in or impacted by e-learning programs must speak up and finally share their perspectives, but who will be listening? The key to rethinking e-learning lies in the ability of the stakeholders to listen to each other and make decisions which are in the best interest of the learner.
This chapter will propose a new purpose for e-learning and explore promising possibilities for learner-centered design. The future of e-learning can be shaped by the decisions made today, but before any decisions can be made, one must acknowledge e-learning's successes as well as its shortcomings. The purpose of this chapter is to encourage those who are impacted by e-learning to think about the future.
Mastering of complex systems and interfaces, idea and innovation management as well as virtually integrated product and process planning are essential competences to be developed and fostered to cope with the changing role of the workforce in a future industry 4.0 work system. Learning factories, like the Logistics Learning Factory at Reutlingen University, which are equipped with state-of-the-art infrastructure, offer a high potential to decidedly address these competences.
Purpose: Emotions play a central role in approach-avoidance customer conflicts in retailing. The purpose of this paper is to assess the influence of emotions in the fashion retail environment, in particular to investigate how emotions can be best defined and clustered as well as how emotions affect the costumer behavior.
Findings: The conceptual paper reveals a framework explaining diverse theories of emotional models existing in literature. Moreover, the stimulus-organism-response model is applied to costumer behaviour in the fashion retail to explain the shopping experience under the influence of cognitive and affective emotional processes. Finally, it is concluded that point of sales have to be turned to point of emotions in order retailers are able to develop sustainable relationships with their customers.
Purpose: The purpose of this paper is to analyze if omni-channeling is a prerequisite for physical stores to create an emotional shopping experience.
Findings: Due to the technological developments an changes in consumer behavior, the retailer needs to adapt digital tools and to offer services that link on- and offline channels ensuring an emotional shopping experience. Multi-channel retailers need to integrate their channels to satisfy the customer.
Purpose: The purpose of this paper is to analyze if the practice of emotional fashion advertising has ethical dimensions, which must be considered by the companies using those advertising approaches in order to adhere to their general ethical and social responsibility.
Findings: First it was shown that companies have a social and hence ethical responsibility toward the society they operate in and that this responsibility includes their marketing and advertising activities. Furthermore it was examined how emotional advertising works in order to analyze this practice from an ethical point of view. It was shown that an emotional advertising approach can have negative effects on consumers and therefore could jeopardize a company's ethical responsibility.
Purpose: This research paper provides a general assessment and analysis of social media in digital marketing context and highlights its current use, risks, but also its enormous potential for companies to extent their customer reach by using such new channels, which has not been broadly established yet.
Findings: Key findings demonstrate the importance of social media engagement for companies and present respective difficulties in designing a social media strategy. Since marketers are under constant pressure to justify social media spending, measurement methods need to be established. Expressing the return on social media spending in actual numbers has so far represented major obstacle for firms.
It has been recognized that to increase the competetitiveness of international higher education institutions in the global education market, their international graduates' employability must be enhanced. The present paper investigates, from the employers' perspective, the possibilities of international graduates with domestic degrees in Russia and Germany to find jobs in the Russian and German labor market. It uses qualitative open-ended interviews at 12 companies in St. Petersburg, Russia and Germany, which are engaged with International Business activities. The investigation concentrates on the employment opportunities and barriers of international graduates from an individual, organizational and an institutional perspective.
The research highlighted the main differences and similarities in the perception of the HR managers in both countries. In the German labor market, companies have a high demand for international graduates, especially those operating internationally, highly demand international graduates, emphasizing the existence of international trainee programs and the need to reflect the diversity of their business in the diversity of their staff. In contrast, Russian companies showed a positive predisposition for international graduates but no demand. Domestic firms focus their efforts on expatriate programs and/or highly-qualified specialists rather than trainee programs to hire internationals. On the other hand, insitutional barriers exist, as well as a lack of support with regards to regulations and requirements for entering both Russian and German markets. The national language requirement was stressed as the major barrier towards hiring internationals in both countries. The investigation from an organizational point of view revealed that interviewers showed a positive predisposition towards international graduates in both countries, focusing on the graduate's skill set rather than their nationality. This research explores the opportunities and barriers and discusses the implications for students and universities.
This book shows how the objectification orientated controlling approach can ensure the successful management of a company in a challenging and competitive environment, which is characterized by increasing complexity, dynamic, and uncertainty. The objectification orientated controlling approach outlined in this book is based on the philosophy of a service provider who supports managers and decision-makers. This idea is well-reflected in the term "business partner", which shows that only management and controlling together are able to ensure the success of a company. The author combines scientific and practical evidence to deduce the objectification orientated controlling approach. The challenges of globalization, a stringent alignment at company value, as well as the objectification approach are the main building blocks. Based on these criteria for success, the controlling approach can be individually shaped for each specific company. This book is aimed at students and practitioners who want to learn more about improving business using a state-of-the-art support function, controlling.
A behavior marker for measuring non-technical skills of software professionals : an empirical study
(2015)
Managers recognize that software development teams need to be developed. Although technical skills are necessary, non-technical (NT) skills are equally, if not more, necessary for project success. Currently, there are no proven tools to measure the NT skills of software developers or software development teams. Behavioral markers (observable behaviors that have positive or negative impacts on individual or team performance) are successfully used by airline and medical industries to measure NT skill performance. This research developed and validated a behavior marker tool rated video clips of software development teams. The initial results show that the behavior marker tool can be reliably used with minimal training.
Automated stabilization of loading capacity of coal shearer screw with controlled cutting drive
(2015)
A solution of topical scientific problem of coal shearer output increase providing minimum specific power supply for coal cutting, transportation, and loading in terms of thin seams has been proposed. The solution is based on the use of earlier proposed criterion of screw gumming for optimum cutting velocity-coal shearer feed rate ratio in the context of increased screw rotation owing to phase voltage frequency increase. Simulation results of automated control system for coal shearer operations with frequency-controlled cutting drive within thin seams have confirmed the efficiency of the system using proposed algorithm of smart analysis of coal shearer power signal.
Continuum physics modeling of tumor growth is a rich topic with room for rather sophisticated models of reaction-transport and mechanics. It also has the attraction of being able to pose and examine solutions to certain questions on tumor growth that are difficult to access using experimental methods alone. However, the imperative of experimental biophysical investigations cannot by understated.
Unter der Zielsetzung der multimodalen, ortsaufgelösten optischen Spektroskopie für die markierungsfreie Charakterisierung biologischer Materialien nach Morphologie und Chemie werden vier Themenschwerpunkte behandelt.
1. Theorie der elastischen / inelastischen Lichtstreuung und laterale Auflösung in der Mikroskopie
2. Erweiterung eines Raman Mikroskops zu einem multimodalen spektralen Imaging System (MSIS) mit Photonenmigrations-Technologie
3. Erweiterung des MSIS zu Super-Resolution Raman Mikroskopie mit einer Festkörper-Immersionslinse
4. Anwendung des entwickelten MSIS auf biologische Materialien
Purpose: The purpose of this paper is to elaborate if video marketing enhance emotional involvement. Therefore a literature research is done in two parts. Firstly there is a review on the development of marketing communication and video marketing. In the second part of the review the focus is set on emotions itself, how emotional involvement is generated and how emotions influence consumption behavior.
Findings: The key finding of this paper is that videos can enhance emotions through their multi-sensory character in an efficient way. Furthermore there could be identified that especially viral videos create emotional enhancement and meet the direct marketing approach.
Purpose: This research paper deals with the question how the degree of transparency of a payment method influences the buying decision in fashion business. Therefore, consumer behavior and the decision-making process in fashion business are reviewed. Furthermore, the impact different degrees of payment transparency have on consumer behavior in general are compiled and evaluated.
Findings: It is assumed that the degree of transparency of a payment method has an impact on consumption in fashion business. Transparency relates positively to the pain of paying, which functions as a self-regulation tool by sending out signals about the conceivable consequences of spending money. Hence, the less transparent a payment is, the higher the willingness to spend will be. Moreover, it is assumed that transparency not only has an impact on consumption in fashion business, but the effect is also reinforced by consumer behavior.
Purpose: The purpose of this paper is to analyse the main elements of successful customer loyalty programs in general and emotional components of the buying process in order to determine loyalty programs for fashion retailers.
Findings: The results of this study indicate that loyalty programs in fashion retail require considerable non-monetary benefits such as sense of exclusive membership and enhanced status to distinguish from competitors customer loyalty programs.
Purpose: The purpose of this paper is to analyze the importance of word-of-mouth for fashion companies and to answer the research questions if fashion companies should integrate their customers actively in their marketing communication and if so, how can they approach the conversion of their customers into promoters?
Findings: The integraton of the customer into the marketing mix is inevitable in today's marketplace. Customers are heavily influencing the fashion industry escpecially the transmission of trends. Thereof, a redefinition and proactive integration of the customer as promoter is necessary.
Purpose: This paper is to show what sustainable fashion is and how it has developed in recent years. Also the paper discusses which factors are important in order to be sustainable. Above all, it's about customers who show a lot interest in sustainable fashion. Child labor, working conditions, poor quality and poisonous substances are stricty rejected by these consumers. Amazingly, fashion companies that repeatedly hit the headlines with bad properties are very successful. It's about the sustainable oxymoron, the act and want of the consumer.
Findings: It is difficult to be sustainable. The reasons for that are the consumption, not much transparency in textile chains, fast fashion and much more. It's almost impossible for a product to achieve the 100 percent sustainability. On one hand the consumers want to have sustainable products, on the other hand they purchase for newness and cheap clothes. It has become clear that they buy in a conflict.
Purpose: The purpose of this paper is to assess the state of the art concerning the information demand of the sustainable consumer focusing on the characterization of the sustainable customer, the demanded information content with regard to fashion products and the expected information frame.
Findings: Key findings of this paper are that sustainable consumers share certain psychographics such as sustainable knowledge and perceived customer effectiveness. So demanded information content is about general sustainable knowledge and the concrete impact of sustainable purchase behavior. Fashion product attributes demanded are details about production, material and the after-purchase use. Concerning the information frame, consumers expect information to be credible, transparent and comprehensible. Eco-labels play an important role within the information frame.
Social media usage in business-to-business sales : conceptualization, antecedents, and outcomes
(2015)
In recent years, the rise of social media received significant importance in marketing research. Social media applications now provide executives with a raft of new options. Consequently, interfaces to social media platforms have also been integrated into Business to-Business (B2B) salesforce applications, although very little is as yet known about their usage and general impact on B2B sales performance. This paper evaluates 1) the conceptualization of social media usage in a dyadic B2B relationship; 2) the effects of a more differentiated usage construct on customer satisfaction; 3) antecedents of social media usage on multiple levels; and 4) the effectiveness of social media usage for different types of customers. The framework presented here is tested cross-industry against data collected from dyadic buyer seller relationships in the IT service industry. The results elucidate the preconditions and the impact of social media usage strategies in B2B sales relations.
Shorter product life cycles and emerging technologies are changing the circumstances under which the design of assembly and logistics systems has to be carried out. Engineers are in charge of adapting the production in accordance with the underlying product at a higher pace, oversee a more complex system and find the ideal solution for a functional work system design as well as social interactions between humans and machines in cyber-physical systems. Such collaborative work systems consider the individual capabilities and potentials of humans and machines to combine them in a manner that assists the operator during his daily work routine. To be able to design such work systems, specific competences such as the ability of integrated process and product planning as well as systems and interface competence are required. Learning factories train students as well as professionals to gain such qualifications by providing a close-to-reality learning environment based on a didactical concept which covers all relevant methods for ergonomic work system design and a state-of-the-art infrastructure. Group-based, activity oriented scenarios enable the participants to put the learnings into their everyday work life. Thereby, learning factories have an indirect impact on the transfer of proven best practices to the industry.
Today fiber reinforced plastics (FRP) are well established in manifold technical applications, because they provide advantages such as low weight, high stiffness, high strength and chemical resistance. The broad range of production methods starts from cost effective mass production up to the manufacturing of ultra-lightweight composite parts.
Biological materials are also usually composite materials: Higher plants or bones of higher animals are hierarchically organized and are composed of only a few materials such as lignin, cellulose, apatite and collagen. The large variety and the mechanical properties of natural tissues results primarily from an optimized fiber lay-up to adapt to the mechanical requirements of the respective “installation circumstances”.
Advanced lightweight technical solutions need strong materials and structurally optimized structures. In many industries, the structural optimization by an appropriate fiber lay-up has become an important method to save more weight. Corresponding software tools help to optimize topology/shape (e.g. Mattheck: CAO/SKO, Co. Altair: Optistruct), mainly using finite element analyzing technology.
The combination of strong lightweight materials, optimized topology and sophisticated fiber lay-up is also present in many bio-mineralized planktonic shells — for instance diatoms and radiolaria—but also in glass sponges.
Following it is shown, how the high weight-related mechanical properties of plankton are biomimetically transferred into ultra-lightweight technical structures.
In recent years, the rise of social media received significant importance in marketing research and practice. Consequently, interfaces to social media platforms have also been integrated into Business-to-Business (B2B) salesforce applications, although very little is as yet known about their usage and general impact on B2B sales performance. This paper evaluates 1) the conceptualization of social media usage in dyadic B2B relationships; 2) the effects of a more differentiated usage construct on customer satisfaction; 3) antecedents of social media usage on multiple levels; and 4) the effectiveness of social media usage for different types of cus-tomers. The framework presented here is tested cross-industry against data collected from dyadic buyer-seller relationships in the IT service industry. The results elucidate the precondi-tions and the impact of social media usage strategies in B2B sales relations.
We presented our robot framework and our efforts to make face analysis more robust towards self-occlusion caused by head pose. By using a lightweight linear fitting algorithm, we are able to obtain 3D models of human faces in real-time. The combination of adaptive tracking and 3D face modelling for the analysis of human faces is used as a basis for further research on human-machine interaction on our SCITOS robot platform.
Ein wichtiges Qualifikationsziel von heutigen Wirtschaftsingenieurstudien-programmen ist, Studierende dazu zu befähigen, vernetzt, ganzheitlich, interkulturell und interdisziplinär zu denken und zu handeln. Die Lehr- und Lerninnovation Quest 3C fördert durch ein integratives Blended-Learning Format sowohl die Vermittlung von grundlegendem Fachwissen als auch von berufsqualifizierenden Schlüsselkompetenzen.
Processing of recycled carbon fibers by wet-laid technology has many advantages. The fibers are implemented in water - no dusk formation. Further benefits are the light density of the fabric and the implementation of other layers (multilayer). First results of recyled carbon fibers from composite parts are showing good performances.
The paper illustrates the status quo of a research project for the development of a control system enabling CHP units for a demand-oriented electricity production by an intelligent management of the heat storage tank. Thereby the focus of the project is twofold. One is the compensation of the fluctuating power production by the renewable energies solar and wind. Secondly, a reduction of the load on the power grid is intended by better matching local electricity demand and production.
In detail, the general control strategy is outlined, the method utilized for forecasting heat and electricity demand is illustrated as well as a correlation method for the temperature distribution in the heat storage tank based on a Sigmoid function is proposed. Moreover, the simulation model for verification and optimization of the control system and the two field test sites for implementing and testing the system are introduced.
Knowledge is an important resource, whose transfer is still not completely understood. The underlying belief of this thesis is that knowledge cannot be transferred directly from one person to another but must be converted for the transfer and therefore is subject to loss of knowledge and misunderstanding. This thesis proposes a new model for knowledge transfer and empirically evaluates this model. The model is based on the belief that knowledge must be encoded by the sender to transfer it to the receiver, who has to decode the message to obtain knowledge.
To prepare for the model this thesis provides an overview about models for knowledge transfer and factors that influence knowledge transfer. The proposed theoretical model for knowledge transfer is implemented in a prototype to demonstrate its applicability. The model describes the influence of the four layers, namely code, syntactic, semantic, and pragmatic layers, on the encoding and decoding of the message. The precise description of the influencing factors and the overlapping knowledge from sender and receiver facilitate its implementation.
The application area of the layered model for knowledge transfer was chosen to be business process modelling. Business processes incorporate an important knowledge resource of an organisation as they describe the procedures for the production of products and services. The implementation in a software prototype allows a precise description of the process by adding semantic to the simple business process modelling language used.
This thesis contributes to the body of knowledge by providing a new model for knowledge transfer, which shows the process of knowledge transfer in greater detail and highlights influencing factors. The implementation in the area of business process modelling reveals the support provided by the model. An expert evaluation indicates that the implementation of the proposed model supports knowledge transfer in business process modelling. The results of the qualitative evaluation are supported by the findings of a qualitative evaluation, performed as a quasi-experiment with a pre-test/post-test design and two experimental groups and one control group. Mann-Whitney U tests indicated that the group that used the tool that implemented the layered model performed significantly better in terms of completeness (the degree of completeness achieved in the transfer) in comparison with the group that used a standard BPM tool (Z = 3.057, p = 0.002, r = 0.59) and the control group that used pen and paper (Z = 3.859, p < 0.001, r = 0.72). The experiment indicates that the implementation of the layered model supports the creation of a business process and facilitates a more precise representation.
For many companies, it is major international sporting events (in particular the Football World Cup or the Olympic Games) that constitute the ideal platform for the integration of their target group-specific marketing communication into an attractive sports environment. Sports event organizers sell exclusive marketing rights for their events to official sponsors, who, in return, acquire exclusive options to utilize the event for their own advertising purposes. Ambush marketing is the method used by companies that do not hold marketin rights to an event, but still use their marketing activities in diverse ways to establish a connection to it. There is still whidespread debate and confusion about the topic. Ambush marketing is often defined in different ways, by different people, according to their position as either supporters of opponents of the practice.
As long as there have been professional sports, there have been relationships on different levels. For example, sponsorship (or patronage as it was called in the early days) was mostly based on personal relations between the local benefactors and their favourite sports club. Regarding media, clubs always maintained special relationships with selected journalists. The bond between fans and their clubs was always a close and mutually beneficial one. All these relationships existed from the start of the sports business. Therefore, relationship marketing is nothing new in the context of sports. Many sporting organisations always knew to value a deep and good relationship with their stakeholders and practised relationship marketing without being aware of it. Successful sports managers, however, take the old wisdom and turn it into a modern relationship marketing approach by structuring the various relationships in order to make them more effective and profitable for the own sporting organisation and the various stakeholders. This chapter ... illustrates the many facets of relationship marketing and the possibilities it offers in the context of the sports business.
This practical guide for advanced students and decision-makers in the pharma and biotech industry presents key success factors in R&D along with value creators in pharmaceutical innovation. A team of editors and authors with extensive experience in academia and industry and at some of the most prestigious business schools in Europe discusses in detail the innovation process in pharma as well as common and new research and innovation strategies. In doing so, they cover collaboration and partnerships, open innovation, biopharmaceuticals, translational medicine, good manufacturing practice, regulatory affairs, and portfolio management. Each chapter covers controversial aspects of recent developments in the pharmaceutical industry, with the aim of stimulating productive debates on the most effective and efficient innovation processes. A must-have for young professionals and MBA students preparing to enter R&D in pharma or biotech as well as for students on a combined BA/biomedical and natural sciences program.
Herein the optimization of the physicochemical properties and surface biocompatibility of polyelectrolyte multilayers of the natural, biocompatible and biodegradable, linear polysaccharides hyaluronan and chitosan by Hofmeister anions was systematically investigated. We demonstrated that there is an interconnection between the bulk and surface properties of HA/Chi multilayers both varying in accordance with the arrangement of the anions in the Hofmeister series. Kosmotropic anions increased the hydration, thickness, micro- and macro-roughness, and hydrophilicity and improved the biocompatibility of the films by reduction (2 orders of magnitude) of the films stiffness and complete anti-thrombogenicity.
One-pot synthesis of micron partly hollow anisotropic dumbbell shaped silica core-shell particles
(2016)
A facile method is described to prepare micron partly hollow dumbbell silica particles in a single step. The obtained particles consist of a large dense part and a small hollow lobe. The spherical dense core as well as the hollow lobe are covered by mesoporous channels. In the case of a smaller lobe these channels are responsible for the permeability of the shell which was demonstrated by confocal imaging and spectroscopy.
Industrial hybrid systems with high pv penetration : performance, analysis and key success factors
(2016)
Since the first industrial-scale hybrid system was installed by SMA in 2012, information about the performance of several hybrid systems around the world has been monitored. This paper analyses the performance of SMA’s largest PV-Diesel hybrid system in the industrial-scale installed in Bolivia in 2014 and summarizes the lessons learned by managing this system with large-scale energy storage. The paper finally concludes with an outlook for future hybrid systems.
This book presents emerging trends in the evolution of service-oriented and enterprise architectures. New architectures and methods of both business and IT are integrating services to support mobility systems, internet of things, ubiquitous computing, collaborative and adaptive business processes, big data, and cloud ecosystems. They inspire current and future digital strategies and create new opportunities for the digital transformation of next digital products and services. Services Oriented Architectures (SOA) and Enterprise Architectures (EA) have emerged as a useful framework for developing interoperable, large-scale systems, typically implementing various standards, like web services, REST, and microservices. Managing the adaptation and evolution of such systems presents a great challenge. Service-Oriented Architecture enables flexibility through loose coupling, both between the services themselves and between the IT organizations that manage them. Enterprises evolve continuously by transforming and extending their services, processes and information systems. Enterprise Architectures provide a holistic blueprint to help define the structure and operation of an organization with the goal of determining how an organization can most effectively achieve its objectives. The book proposes several approaches to address the challenges of the service-oriented evolution of digital enterprise and software architectures.
Organizations are the business world´s central actors, employing multiple people who pursue collective goals while linked to an external environment. This volume is the first of two books dedicated to defining current theories of organizations and their practices. The text is filled with contributions by alumni of the ESB Business School at Reutlingen University. Part I discusses contemporary organizational forms and properties, including team aspects.
Contemporary theory and practice of organizations. - Part 2: Leading and changing the organization
(2016)
Organizations are the business world´s central actors, employing multiple people who pursue collective goals while linked to an external environment. The text is filled with contributions by alumni of the ESB Business School at Reutlingen University. Part II provides a detailed overview of key themes in modern leadership and coaching, as well as organizational intervention.
The second Digital Enterprise Computing Conference DEC 16 at the Herman Hollerith Center in Böblingen brings together students, researchers, and practitioners to discuss solutions, experiences, and future developments for the digital transformation. Digitization of business and IT defines the conference agenda: technology acceptance, digital transformation, digital business & administration, digital process challenges, analytics, and big data & data processing.
Management and cost accounting has been the basic toolbox in business administration for decades. Today it is an integral part of all curricula in business education and no student can afford not to be familiar with its basic concepts and instruments. At the same time, business in general, and management accounting in particular, is becoming more and more international. English clearly has evolved as the „lingua franca“ of international business. Academics, students as well as practitioners exchange their views and ideas, discuss concepts and communicate with each other in English. This is certainly also true for cost accounting and management accounting.
Long-term stability of membranes in membrane distillation operation is a problem nowadays which prevents the industrial breakthrough of this separation process. Fouling or slow pore wetting are the basic reasons for this.
Membrane distillation membranes were made by NIPS process rendering the membrane asymmetrically to achieve low permeation resistance and pores which can be over coated with polyelectrolyte polymers thus leading to thermopervaporation membranes. Those membranes prohibit pore wetting and may strongly reduce resorption of organic substances on for membrane distillation typically used hydrophobic surfaces thus leading to longterm operation stability in dewatering including stable membrane cleaning.
Asymmetric PVDF membranes have been coated with cation exchange polyelectrolyte leading to a very thin, defect-free layer which has a high permeation rate for water due to the domain structure of phase-separated hydrophilic and hydrophobic three-dimensional structures.
The limited interfaces of today's IC design environments for editing PCell parameters hinder a solid advancement towards more complex analog PCell modules. This paper presents Hierarchical Instance Parameter Editing (HIPE), a highly flexible concept for the customization of PCell sub-instances. Introducing a new type of parameter, HIPE facilitates the dynamic creation of multi-level editing forms reflecting the actual contents of a PCell instance. This approach greatly improves a PCell's ease-of-use, substantially simplifies PCell development, and allows for a hierarchical execution of parameter validation callbacks. Our HIPE implementation has been integrated into a professional PCell development tool and represents a key enabling technology for upcoming generations of high-level hierarchical PCells.
One of the challenges in condition monitoring systems is the residual life time prediction. This prediction is done based on statistical methods, based on physical knowledge about the considered process or a combination of these approaches. Physical knowledge of the system is a result of long-term experience of process operators. However, it can be gained as well by analyzing appropriately designed process models. The additional benefit of such models is that particular effects and their impact on the process behavior can be analyzed in detail and without plant operation in a shorter time. The current contribution developed in the framework of the research project Model Based Hierarchic Condition Monitoring presents such models for condition monitoring of roller chains. First, already existing high order dynamic models given by nonlinear differential equations of such chains are extended to incorporate effects that occur due to a deterioration of the chain condition. Then, a simple model is developed and compared to the high order model. Based on the two models the change in the process behavior due to a deterioration of the roller chain condition is analyzed to illustrate that these models can be used in future research in the above mentioned research project to better predict the residual life time of the considered roller chains.
Pultrusion of braids
(2016)
The book provides suggestions on how to start using bionic optimization methods, including pseudo-code examples of each of the important approaches and outlines of how to improve them. The most efficient methods for accelerating the studies are discussed. These include the selection of size and generations of a study’s parameters, modification of these driving parameters, switching to gradient methods when approaching local maxima, and the use of parallel working hardware.
Bionic optimization means finding the best solution to a problem using methods found in nature. As evolutionary strategies and particle swarm optimization seem to be the most important methods for structural optimization, we primarily focus on them. Other methods such as neural nets or ant colonies are more suited to control or process studies, so their basic ideas are outlined in order to motivate readers to start using them.
A set of sample applications shows how bionic optimization works in practice. From academic studies on simple frames made of rods to earthquake-resistant buildings, readers follow the lessons learned, difficulties encountered and effective strategies for overcoming them. For the problem of tuned mass dampers, which play an important role in dynamic control, changing the goal and restrictions paves the way for multi-objective-optimization. As most structural designers today use commercial software such as FE-Codes or CAE systems with integrated simulation modules, ways of integrating bionic optimization into these software packages are outlined and examples of typical systems and typical optimization approaches are presented.
The closing section focuses on an overview and outlook on reliable and robust as well as on multi-objective optimization, including discussions of current and upcoming research topics in the field concerning a unified theory for handling stochastic design processes.
In a recent publication Novy-Marx (2013) finds evidence that the variable gross profitability has a strong statistical influence on the common variation of stock returns. He also points out that there is common variation in stock returns related to firm profitability that is not captured by the three-factor model of Fama and French (1993). Thus, this thesis augments the three-factor model by the factor gross profitability and examines whether a profitability-based four-factor model is able to better explain monthly portfolio excess returns on the German stock market compared to the three-factor model of Fama and French (1993) and the Capital Asset Pricing Model (CAPM). Based on monthly stock returns of the CDAX over the period July 2008 to June 2014 this thesis documents four main findings. First, a significant positive market risk premium and a significant positive value premium can be identified. No evidence is found for a size or a profitability effect. Second, all included factors have a strong significant effect on monthly portfolio excess returns. Third, the four-factor model clearly outperforms both the three-factor model of Fama and French (1993) and the CAPM in capturing the common variation in monthly portfolio excess returns. The CAPM performs worst. Finally, the results indicate that the three-factor model of Fama and French (1993) is somewhat better in explaining the cross-section of portfolio excess returns than the four-factor model. Again, the CAPM performs worst. Nevertheless, the four-factor model is considered to be an improvement over the three-factor model of Fama and French (1993) and the CAPM in determining stock returns on the German stock market.
Nowadays, software development plays an important role in the entire value chain in production machine and plant engineering. An important component for rapid development of high quality software is the virtual commissioning. The real machine is described on the basis of simulation models. Therefore, the control software can be verified at an early stage using the simulation models. Since production machines are produced highly individual or in very small series, the challenge of virtual commissioning is to reduce the effort in the development of simulation models. Therefore, a systemic reuse of the simulation models and the control software for different variants of a machine is essential for an economic use. This necessarily requires a consideration of the variability which may occur between the production machines. This contribution analyzes the question of how to systematically deal with the software-related variability in the context of virtual commissioning. For this purpose, first the characteristics of the virtual commissioning and variability handling are considered. Subsequently, the requirements to a so-called variant infrastructure for virtual commissioning are analyzed and possible solutions are discussed.
This article highlights three major outcomes from global employability surveys about the topic of gender diversity. Students and graduates of two master programs at ESB Business School of Reutlingen University in Germany were asked about their study programs, their expected and their realized career paths, and their individual well-being. This article highlights selected gender differences that were discovered in the analysis and underlines results on specific gender issues. The three major outcomes are: firstly, men and women work in different industries, functions, and leadership positions; secondly, there is a potential for unfulfilled expectations of young managers regarding their achievement of certain positions and the realization of their private goals; thirdly, by looking at the graduates’ career paths in combination with their well-being, a low level of satisfaction with work-life balance and high levels of stress could be identified. The results give valuable insights into the conceptual world of students at the beginning of their career and as future managers. Looking at gender differences and gender issues leads to interesting findings which can be used for further research and discussions at ESB Business School. By contrasting the outcomes of the alumni survey with outcomes of the student survey, significant differences between the awareness of students and the reality of the graduates concerning gender diversity issues were discovered. The disclosed gap between students’ expectations and the real-life situations of the alumni indicates further areas for discussion. One major question is how students can cope with these challenges and issues of gender diversity management in future management positions as (female) managers while taking corporate social responsibility into consideration.