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Was ist Unternehmenskultur?
(2010)
The purpose of this paper is to illustrate the communication of sustainability of fashion retailers via their websites with a focus on the involvement of the consumer and the varying communication processes, based on the sender-receiver model. For the empirical study, 10 fashion retailers were analyzed in terms of their communication of sustainability via their websites, with a focus on the consumer involvement. The results of empirical study were applied to the theoretical communication process model and illustrate the varying communication processes among the ten fashion retailers. The communication of sustainability via the Fashion retailer´s websites varied strongly. Only one fashion retailer communicated environmental- and social as well as all consumer-related aspects. As a result, the loop of the communication process has only been closed for one fashion retailer. Accordingly, these findings confirm that there is a need for fashion retailers to inform consumers in a holistic way about sustainability, especially in terms of sustainable fashion consumption when communicating sustainability via websites.
Due to the increasing awareness of social and environmental issues of the consumer, sustainability has become significantly important in the fashion businesses. Therefore, developing a sustainable supply chain is crucial for fashion companies to meet consumer´s consciousness. According to Bin Shen (2014), the Fast Fashion Retailer H&M is more likely to select suppliers in countries with a low score on the human wellbeing factor of the Sustainable Society Index (SSI). This paper extends the findings of Bin Shen (2014) and investigates fashion firms of different segments on their scoring at the 8 underlying categories of the SSI. This approach let the researcher assume that fashion firms of different segments which are active in sustainability are selecting their suppliers in countries with a low degree on the 8 categories of the SSI. Consequently, by utilising the SSI as a tool, the findings of this paper will be helpful to profile and compare Fashion companies of different segments in their supplier selection in regards to sustainability.
The purpose of this study is to evaluate online German fashion shopping websites from a customer perspective, based on a two-dimensional conceptual framework covering
shopping experience and shopping quality. As the research methodology, an exploratory mystery shopping approach was used in order to compare online shops. The results were as follows. First, four categories of online shops were identified: heroes, marketing winners, process winners, and underperformers. Second, three main levers for improvement were elaborated: emotionality of websites, reducing complexity, and the introduction of an industry standard of payments. From These results, it is possible to analyze and benchmark websites and to adapt online Marketing decisions as well as general management strategies for online fashion Shopping companies. The study has originality and value as it is the first time that an Evaluation of websites has combined the consumer´s perspective before the purchase and its fulfillment (e.g. delivery) after the online purchase.
In the luxury Fashion industry, consumers could be categorized into two groups: fashion leader and Fashion follower. Both groups of consumers purchase luxury fashion products aim at satisfying both their functional needs and social needs (i.e., social influence). Thus the demands of both consumer groups are related. In this paper, we construct a model to examine the effects of pricing and online retail service in luxury fashion firms with social influence. To maximize profit, we identify the optimal prices and online retail service when the luxury fashion firms provide the non-differentiated and differentiated online retail services, respectively. More insights are discussed.