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New digital technologies present both game-changing opportunities for—and existential threats to—companies whose success was built in the pre-digital economy. This article describes our findings from a study of 25 companies that were embarking on digital transformation journeys. We identified two digital strategies—customer engagement and digitized solutions—that provide direction for a digital transformation. Two technology-enabled assets are essential for executing those strategies: an operational backbone and a digital services platform. We describe how a big old company can combine these elements to navigate its digital transformation.
Most digital innovations fail when they transition from the exploring to the scaling stage. We describe how freeyou, the digital innovation spinoff of a major German insurer, successfully scaled online-only car insurance, focusing particularly on how it managed the IT-related challenges. The stark differences between the stages required very different approaches to application development, IT organization and data analytics. Based on freeyou’s experience, we provide recommendations for successful transitioning from exploring to scaling.
Recent digital technologies like the Internet of Things and Augmented Reality have brought IT into companies’ core products. What were previously purely physical products are becoming hybrid or digitized. Despite receiving a lot of recent attention, digitized products have only seen a slow uptake in businesses so far. In this paper, we study the challenges that keep companies from realizing the desired impacts of digitized products and the practices they employ to address these challenges. To do so, we looked at companies from a set of industries that are highly affected by digital transformation, but at the same time hesitant to move to a more digitized world: the creative industries. Based on a literature review and twelve interviews in creative industries, we developed a conceptual model that can serve as a basis for formulating testable hypotheses for further research in this area.
Im Projekt wurden die wirtschaftliche Bedeutung und der Nutzen digital physischer Produkte in der Kreativwirtschaft untersucht, sowie sich bei der Herstellung digital-physischer Produkte ergebende Herausforderungen und Praktiken zu deren Überwindung. Hierzu wurden eine Literaturrecherche, qualitative Interviews und eine Umfrage durchgeführt. Abschließend wurden einzelne Firmen der Kreativwirtschaft fallstudienhaft untersucht.
Die Ergebnisse haben wir zu folgenden Kernbotschaften verdichtet:
Digital-physische Produkte sind derzeit noch nicht sehr weit verbreitet in der Kreativwirtschaft und nur wenige Firmen sind bereits an deren Erstellung beteiligt.
Für Firmen der Kreativwirtschaft, die bereits digital-physische Produkte herstellen, haben solche Produkte bisher eine geringe wirtschaftliche Bedeutung. Dagegen wird die strategische Bedeutung schon heute als hoch eingeschätzt und Firmen erwarten durchschnittlich eine Verdopplung der wirtschaftlichen Bedeutung (Anteil am Umsatz >50%) in den nächsten drei Jahren.
Firmen, die ihre digital-physischen Produkte als erfolgreich einschätzen, geben an, sich stark auf das physische Produkt zu fokussieren: Synergien werden zwischen physischen und digitalen Angeboten geschaffen, physische Produkte werden durch digitale Komponenten attraktiver gestaltet und die digitale Anreichung physischer Produkte dient als Marketing-Tool. Firmen geben an, dass dies zu einer Steigerung des Absatzes und der Zufriedenheit bestehender Kunden des bisher rein physischen Produktes führt.
The proliferation of convergence of digital technologies SMACIT (social, mobile, analytics, cloud, and Internet of Things) has created significant threats and opportunities to established companies. Business leaders must rethink their business strategies and develop what we refer to as a digital strategy. Our research shows four keys to successfully defining and executing a digital strategy:
1. zeroing in on a customer engagement or digitized solutions strategy to guide the transformation, 2. building operational excellence, 3. creating a powerful digital services backbone to facilitate rapid innovation and responsiveness, and 4. ensuring ongoing organizational redesign. A list of publications from the research is provided at the end of this document.
The digital economy poses existential threats to — and game-changing opportunities for — companies that were successful in the pre-digital economy. What will distinguish those companies that successfully transform from those that become historical footnotes? This is the question a group of six researchers and consultants from Boston Consulting Group set out to examine. The team conducted in-depth interviews with senior executives at twenty-seven companies in different industries to explore the strategies and organizational initiatives they relied on to seize the opportunities associated with new, readily accessible digital technologies. This paper summarizes findings from this research and offers recommendations to business leaders responsible for digital business success.
To deliver on a digital value proposition, companies must fundamentally re-architect. In other words, they must redesign their processes, systems, roles, data, and habits to allow them to iteratively create, enhance, an replace digital offerings. This briefing examines how Royal Philips is transforming its value proposition - and its entire company - to seize the opportunities presented by digital technologies.
Successful digital business strategies rely less on strategic analysis and big bets than on experiments and learning. Consider, for example, that Airbnb grew out of the belief that people would pay to sleep on air mattress on a stranger's floor. Similarly, Instagram started as an app for checking in and hanging out with friends (and sharing pictures) that proved complicated to use. Twitter's founders had first tried a podcasting platform, Odeo, which Apple made obsolete with iTunes. AUDI AG had to kill of its "share a car with five friends" app before rolling out more successful mobility services in a number of countries. The digital successes did not grow out of a comprehensive upfront analysis. Digital strategy emerges from an idea - often, not a particularly good idea.