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Assistant platforms are becoming a key element for the business model of many companies. They have evolved from assistance systems that provide support when using information (or other) systems to platforms in their own. Alexa, Cortana or Siri may be used with literally thousands of services. From this background, this paper develops the notion of assistant platforms and elaborates a conceptual model that supports businesses in developing appropriate strategies. The model consists of three main building blocks, an architecture that depicts the components as well as the possible layers of an assistant platform, the mechanism that determines the value creation on assistant platforms, and the ecosystem with its network effects, which emerge from the multi-sided nature of assistant platforms. The model has been derived from a literature review and is illustrated with examples of existing assistant platforms. Its main purpose is to advance the understanding of assistant platforms and to trigger future research.
Digital assistants like Alexa, Google Assistant or Siri have seen a large adoption over the past years. Using artificial intelligence (AI) technologies, they provide a vocal interface to physical devices as well as to digital services and have spurred an entire new ecosystem. This comprises the big tech companies themselves, but also a strongly growing community of developers that make these functionalities available via digital platforms. At present, only few research is available to understand the structure and the value creation logic of these AI-based assistant platforms and their ecosystem. This research adopts ecosystem intelligence to shed light on their structure and dynamics. It combines existing data collection methods with an automated approach that proves useful in deriving a network-based conceptual model of Amazon’s Alexa assistant platform and ecosystem. It shows that skills are a key unit of modularity in this ecosystem, which is linked to other elements such as service, data, and money flows. It also suggests that the topology of the Alexa ecosystem may be described using the criteria reflexivity, symmetry, variance, strength, and centrality of the skill coactivations. Finally, it identifies three ways to create and capture value on AI-based assistant platforms. Surprisingly only a few skills use a transactional business model by selling services and goods but many skills are complementary and provide information, configuration, and control services for other skill provider products and services. These findings provide new insights into the highly relevant ecosystems of AI-based assistant platforms, which might serve enterprises in developing their strategies in these ecosystems. They might also pave the way to a faster, data-driven approach for ecosystem intelligence.
Current advances in Artificial Intelligence (AI) combined with other digitalization efforts are changing the role of technology in service ecosystems. Human-centered intelligent systems and services are the target of many current digitalization efforts and part of a massive digital transformation based on digital technologies. Artificial intelligence, in particular, is having a powerful impact on new opportunities for shared value creation and the development of smart service ecosystems. Motivated by experiences and observations from digitalization projects, this paper presents new methodological experiences from academia and practice on a joint view of digital strategy and architecture of intelligent service ecosystems and explores the impact of digitalization based on real case study results. Digital enterprise architecture models serve as an integral representation of business, information, and technology perspectives of intelligent service-based enterprise systems to support management and development. This paper focuses on the novel aspect of closely aligned digital strategy and architecture models for intelligent service ecosystems and highlights the fundamental business mechanism of AI-based value creation, the corresponding digital architecture, and management models. We present key strategy-oriented architecture model perspectives for intelligent systems.
Assistant platforms
(2023)
Many assistant systems have evolved toward assistant platforms. These platforms combine a range of resources from various actors via a declarative and generative interface. Among the examples are voice-oriented assistant platforms like Alexa and Siri, as well as text-oriented assistant platforms like ChatGPT and Bard. They have emerged as valuable tools for handling tasks without requiring deeper domain expertise and have received large attention with the present advances in generative artificial intelligence. In view of their growing popularity, this Fundamental outlines the key characteristics and capabilities that define assistant platforms. The former comprise a multi-platform architecture, a declarative interface, and a multi-platform ecosystem, while the latter include capabilities for composition, integration, prediction, and generativity. Based on this framework, a research agenda is proposed along the capabilities and affordances for assistant platforms.
Platforms feature increasingly complex architectures with regard to interconnecting with other digital platforms as well as with a variety of devices and services. This development also impacts the structure of digital platform ecosystems and forces providers of these services, devices, and services to incorporate this complexity in their decision-making. To contribute to the existing body of knowledge on measuring ecosystem complexity, the present research proposes two key artefacts based on ecosystem intelligence: On the one hand, complementarity graphs represent ecosystems with an ecosystem's functional modules as vertices and complementarities as edges. The nodes carry information about the category membership of the module. On the other hand, a process is suggested that can collect important information for ecosystem intelligence using proxies and web scraping. Our approach allows replacing data, which today is largely unavailable due to competitive reasons. We demonstrated the use of the artefacts in category-oriented complementarity maps that aggregate the information from complementarity graphs and support decision-making. They show which combination of module categories creates strong and weak complementarities. The paper evaluates complementarity maps and the data collection process by creating category-oriented complementarity graphs on the Alexa skill ecosystem and concludes with a call to pursue more research based on functional ecosystem intelligence.
Today 40 Gbps is in development at IEEE 802.3bq over four pair balanced cabling. In this paper, we describe a transmission experiment of 25 Gbps enabling either a single pair transmission of 25 Gbps over a 30 meter balanced cabling channel, or a 100 Gbps transmission via a four-pair balanced channel. A scalable matrix modeling tool is introduced which allows the prediction of transmission characteristics of a channel taking mode conversion into account . We applied this tool to characterize PCB-channels including the magnetics and PCB for a four-pair 100 Gbps transmission. We evaluated prototype cables and connecting hardware for frequencies up to 2 GHz and beyond. Finally we investigated possible line encoding schemes and provide measurement results of a transmission over 30 m with a data rate of 25 Gbps per twisted pair.
The Internet of Things (IoT) fundamentally influences today’s digital strategies with disruptive business operating models and fast changing markets. New business information systems are integrating emerging Internet of Things infrastructures and components. With the huge diversity of Internet of Things technologies and products organizations have to leverage and extend previous enterprise architecture efforts to enable business value by integrating the Internet of Things into their evolving Enterprise Architecture Management environments. Both architecture engineering and management of current enterprise architectures is complex and has to integrate beside the Internet of Things synergistic disciplines like EAM - Enterprise Architecture and Management with disciplines like: services & cloud computing, semantic-based decision support through ontologies and knowledge-based systems, big data management, as well as mobility and collaboration networks. To provide adequate decision support for complex business/IT environments, it is necessary to identify affected changes of Internet of Things environments and their related fast adapting architecture. We have to make transparent the impact of these changes over the integral landscape of affected EAM-capabilities, like directly and transitively impacted IoT-objects, business categories, processes, applications, services, platforms and infrastructures. The paper describes a new metamodel-based approach for integrating partial Internet of Things objects, which are semi-automatically federated into a holistic Enterprise Architecture Management environment.
The digital transformation of our society changes the way we live, work, learn, communicate, and collaborate. This disruptive change interacts with all information processes and systems that are important business enablers for the digital transformation since years. The Internet of Things, social collaboration systems for adaptive case management, mobility systems and services for Big Data in cloud services environments are emerging to support intelligent user-centered and social community systems. They will shape future trends of business innovation and the next wave of information and communication technology. Biological metaphors of living and adaptable ecosystems provide the logical foundation for self-optimizing and resilient run-time environments for intelligent business services and related distributed information systems with service-oriented enterprise architectures. The present research investigates mechanisms for flexible adaptation and evolution of digital enterprise architectures in the context of integrated synergistic disciplines like distributed service-oriented architectures and information systems, EAM - Enterprise Architecture and Management, metamodeling, semantic echnologies, web services, cloud computing and Big Data technology. Our aim is to support flexibility and agile transformations for both business domains and related enterprise systems through adaptation and evolution of digital enterprise architectures. The present research paper investigates digital transformations of business and IT and integrates fundamental mappings between adaptable digital enterprise architectures and service-oriented information systems.
New business concepts such as Enterprise 2.0 foster the use of social software in enterprises. Especially social production significantly increases the amount of data in the context of business processes. Unfortunately, these data are still an unearthed treasure in many enterprises. Due to advances in data processing such as Big Data, the exploitation of context data becomes feasible. To provide a foundation for the methodical exploitation of context data, this paper introduces a classification, based on two classes, intrinsic and extrinsic data.
Modern enterprises reshape and transform continuously by a multitude of management processes with different perspectives. They range from business process management to IT service management and the management of the information systems. Enterprise Architecture (EA) management seeks to provide such a perspective and to align the diverse management perspectives. Therefore, EA management cannot rely on hierarchic - in a tayloristic manner designed - management processes to achieve and promote this alignment. It, conversely, has to apply bottom-up, information-centered coordination mechanisms to ensure that different management processes are aligned with each other and enterprise strategy. Social software provides such a bottom-up mechanism for providing support within EAM-processes. Consequently, challenges of EA management processes are investigated, and contributions of social software presented. A cockpit provides interactive functions and visualization methods to cope with this complexity and enable the practical use of social software in enterprise architecture management processes.
Leveraging textual information for improving decision making in the business process lifecycle
(2015)
Business process implementations fail, because requirements are elicited incompletely. At the same time, a huge amount of unstructured data is not used for decision-making during the business process lifecycle. Data from questionnaires and interviews is collected but not exploited because the effort doing so is too high. Therefore, this paper shows how to leverage textual information for improving decision making in the business process lifecycle. To do so, text mining is used for analyzing questionnaires and interviews.
The digitization of our society changes the way we live, work, learn, communicate, and collaborate. This disruptive change interacts with all information processes and systems that are important business enablers for the context of digitization since years. Our aim is to support flexibility and agile transformations for both business domains and related information technology and enterprise systems through adaptation and evolution of digital enterprise architectures. The present research paper investigates collaborative decision mechanisms for adaptive digital enterprise architectures by extending original architecture reference models with state of art elements for agile architectural engineering for the digitization and collaborative architectural decision support.
Current approaches for enterprise architecture lack analytical instruments for cyclic evaluations of business and system architectures in real business enterprise system environments. This impedes the broad use of enterprise architecture methodologies. Furthermore, the permanent evolution of systems desynchronizes quickly model representation and reality. Therefore we are introducing an approach for complementing the existing top-down approach for the creation of enterprise architecture with a bottom approach. Enterprise Architecture Analytics uses the architectural information contained in many infrastructures to provide architectural information. By applying Big Data technologies it is possible to exploit this information and to create architectural information. That means, Enterprise Architectures may be discovered, analyzed and optimized using analytics. The increased availability of architectural data also improves the possibilities to verify the compliance of Enterprise Architectures. Architectural decisions are linked to clustered architecture artifacts and categories according to a holistic EAM Reference Architecture with specific architecture metamodels. A special suited EAM Maturity Framework provides the base for systematic and analytics supported assessments of architecture capabilities.
Big Data und Cloud Systeme werden zunehmend von mobilen, benutzerzentrierten und agil veränderbaren Informationssystemen im Kontext von digitalen sozialen Netzwerken genutzt. Metaphern aus der Biologie für lebendige und selbstheilende Systeme und Umgebungen liefern die Basis für intelligente adaptive Informationssysteme und für zugehörige serviceorientierte digitale Unternehmensarchitekturen. Wir berichten über unsere Forschungsarbeiten über Strukturen und Mechanismen adaptiver digitaler Unternehmensarchitekturen für die Entwicklung und Evolution von serviceorientierten Ökosystemen und deren Technologien wie Big Data, Services & Cloud Computing, Web Services und Semantikunterstützung. Für unsere aktuellen Forschungsarbeiten nutzen wir praxisrelevante SmartLife Szenarien für die Entwicklung, Wartung und Evolution zukunftsgerechter serviceorientierter Informationssysteme. Diese Systeme nutzen eine stark wachsende Zahl externer und interner Services und fokussieren auf die Besonderheiten der Weiterentwicklung der Informationssysteme für integrierte Big Data und Cloud Kontexte. Unser Forschungsansatz beschäftigt sich mit der systematischen und ganzheitlichen Modellbildung adaptiver digitaler Unternehmensarchitekturen - gemäß standardisierter Referenzmodelle und auf Standards aufsetzenden Referenzarchitekturen, die für besondere Einsatzszenarien auch bei kleineren Anwendungskontexten oder an neue Kontexte einfacher adaptiert werden können. Um Semantik-gestützte Analysen zur Entscheidungsunterstützung von System- und Unternehmensarchitekten zu ermöglichen, erweitern wir unser bisheriges Referenzmodell für ITUnternehmensarchitekturen ESARC – Enterprise Services Architecture Reference Cube – um agile Mechanismen der Adaption und Konsistenzbehandlung sowie die zugehörigen Metamodelle und Ontologien für Digitale Enterprise Architekturen um neue Aspekte wie Big Data und Cloud Kontexte.
Der lokale Bekleidungseinzelhandel steht unter immer stärkerem Konkurrenzdruck durch Versandunternehmen. Zusätzlich bestehen durch gewachsene Architekturen eine Reihe von Wachstumshemmnissen. Daher sollen hier eine Reihe von Ansätzen zur Gestaltung datenzentrierter Unternehmensarchitekturen für den Bekleidungseinzelhandel vorgestellt werden. Sie basieren auf dem Einsatz von RFID zur Gewinnung von Kundenprofilen in den Niederlassungen und dem Einsatz von Big-Data basierten Auswertungs- und Analysemechanismen. Mit den vorgestellten Konzepten ist es Unternehmen des Bekleidungseinzelhandels möglich, ähnlich wie Versandunternehmen, individuelle Ansprachen des Kunden und Angebote zu entwickeln
A configuration-management-database driven approach for fabric-process specification and automation
(2014)
In this paper we describe an approach that integrates a Configuration- Management-Database into fabric-process specification and automation in order to consider different conditions regarding to cloud-services. By implementing our approach, the complexity of fabric processes gets reduced. We developed a prototype by using formal prototyping principles as research methods and integrated the Configuration-Management-Database Command into the Workflow- Management-System Activiti. We used this prototype to evaluate our approach. We implemented three different fabric-processes and show that by using our approach the complexity of these three fabric-processes gets reduced.