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Enterprise architecture management (EAM) is a holistic approach to tackle the complex Business and IT architecture. The transformation of an organization’s EA towards a strategy-oriented system is a continuous task. Many stakeholders have to elaborate on various parts of the EA to reach the best decisions to shape the EA towards an optimized support of the organizations’ capabilities. Since the real world is too complex, analyzing techniques are needed to detect optimization potentials and to get all information needed about an issue. In practice visualizations are commonly used to analyze EAs. However these visualizations are mostly static and do not provide analyses. In this article we combine analyzing techniques from literature and interactive visualizations to support stakeholders in EA decision-making.
Das digitale Unternehmen erfordert neue Konzepte des Digital Enterprise Computing. Dieses umfasst eine interdisziplinäre Verbindung von Vorgehensweisen aus der Informatik, der Ökonomie und weiteren relevanten Wissenschaftsdisziplinen. Neue Architekturen mit integrierten Mobility-Systemen, kollaborativen Geschäftsprozessen, Big Data und Cloud-Ökosystemen beflügeln aktuelle und künftige Geschäftsstrategien und machen die digitale Transformation zu neuen Geschäftsfeldern erst möglich. Dafür ist eine enge Kooperation verschiedener Partner aus Wissenschaft, Wirtschaft und Gesellschaft notwendig. Die Jahreskonferenz Digital Enterprise Computing positioniert die Gesellschaft für Informatik als wissenschaftlichen Mitveranstalter und vertieft Erfahrungen aus dem Arbeitskreis Enterprise Architecture Management der Fachgruppe Architekturen im Fachbereich Softwaretechnik der Gesellschaft für Informatik.
The Internet of Things (IoT) fundamentally influences today’s digital strategies with disruptive business operating models and fast changing markets. New business information systems are integrating emerging Internet of Things infrastructures and components. With the huge diversity of Internet of Things technologies and products organizations have to leverage and extend previous enterprise architecture efforts to enable business value by integrating the Internet of Things into their evolving Enterprise Architecture Management environments. Both architecture engineering and management of current enterprise architectures is complex and has to integrate beside the Internet of Things synergistic disciplines like EAM - Enterprise Architecture and Management with disciplines like: services & cloud computing, semantic-based decision support through ontologies and knowledge-based systems, big data management, as well as mobility and collaboration networks. To provide adequate decision support for complex business/IT environments, it is necessary to identify affected changes of Internet of Things environments and their related fast adapting architecture. We have to make transparent the impact of these changes over the integral landscape of affected EAM-capabilities, like directly and transitively impacted IoT-objects, business categories, processes, applications, services, platforms and infrastructures. The paper describes a new metamodel-based approach for integrating partial Internet of Things objects, which are semi-automatically federated into a holistic Enterprise Architecture Management environment.
Customer services in the digital transformation: social media versus hotline channel performance
(2015)
Due to the digital transformation online service strategies have gained prominence in practice as well as in the theory of service management. This study examines the efficacy of different types of service channels in customer complaint handling. The theoretical framework, developed using complaint handling and social media literature, is tested against data collected from two different channels (hotline and social media) of a German telecommunication service provider. We contribute to the understanding of firm’s multichannel distribution strategy in two ways: a) by conceptualizing and evaluating complaint handling quality across traditional and social media channels, and b) by testing the impact of complaint handling quality on key performance outcomes like customer loyalty, positive word-of-mouth, and cross purchase intentions.
Die Energiewende bietet reichlich Fragen für verschiedenste Wissenschaftsdisziplinen einschließlich der Informatik und Wirtschaftsinformatik (WI). Bedauerlicherweise wurde bisher der Bereich der regionalen Energiegenossenschaften und kleinerer Energieversorgungsunternehmen weitgehend von der WI-Forschung vernachlässigt. Der vorliegende Beitrag stellt die aktuelle Situation dieser Organisationen dar und konzentriert sich auf die bestehende Wissenslücke von Geschäftsmodellen (GM) für Energiegenossenschaften (EG) als Zusammenschluss aus Privatpersonen oder kleinen Unternehmen, welche primär regionale, erneuerbare Energie produzieren. Die Modell- und Theorieentwicklung basiert auf der klassischen Literaturrecherche, Fallstudien in der Energiewirtschaft (EW), sowie grafischer Modellierung. Als Ergebnis wird das Referenzgeschäftsmodell einer EG als morphologischer Business Model Canvas vorgestellt. Dieses singuläre GM wird um die Darstellung des Wertschöpfungsnetzwerks, welches die strukturelle Einbindung der Akteure in das digitale Ökosystem der EG berücksichtigt, erweitert. Das aus der Forschung resultierende Referenzmodell dient der kritischen Überprüfung empirisch vorfindbarer GM und zur weiteren Entwicklung von Unternehmensarchitekturen digitaler Unternehmensverbünde.
In the current study the in vitro outcome of a degradable magnesium alloy (AZ91D) and standard titanium modified by nanostructured-hydroxyapatite (n-HA) coatings concerning cell adhesion and osteogenic differentiation was investigated by direct cell culture. The n-HA modification was prepared via radio-frequency magnetron sputtering deposition and proven by field emission scanning electron microscopy and X-ray powder diffraction patterns revealing a homogenous surface coating. Human mesenchymal stem cell (hMSCs) adhesion was examined after one and 14 days displaying an enhanced initial cell adhesion on the n-HA modified samples. The osteogenic lineage commitment of the cells was determined by alkaline phosphatase (ALP) quantification. On day one n-HA coated AZ91D exhibited a comparable ALP expression to standard tissue culture polystyrene samples. However, after 14 days solely little DNA and ALP amounts were measurable on n-HA coated AZ91D due to the lack of adherent cells. Titanium displayed excellent cell adhesion properties and ALP was detectable after 14 days. An increased pH of the culture was measured for AZ91D as well as for n-HA coated AZ91D. We conclude that n-HA modification improves initial cell attachment on AZ91D within the first 24 h. However, the effect does not ersist for 14 days in in vitro conditions.
Bone homeostasis is maintained by osteoblasts (bone formation) and osteoclasts (bone resorption). While there have been numerous studies investigating mesenchymal stem cells and their potential to differentiate into osteoblasts as well as their interaction with different bone substitute materials, there is only limited knowledge concerning in vitro generated osteoclasts. Due to the increasing development of degradable bone-grafting materials and the need of sophisticated in vitro test methods, it is essential to gain deeper insight into the process of osteoclastogenesis and the resorption functionality of human osteoclasts. Therefore, we focused on the comparison of osteoclastogenesis and resorption activity on tissue culture polystyrene (TCPS) and bovine extracellular bone matrices (BMs). Cortical bone slices were used as two-dimensional (2D) substrates, whereas a thermally treated cancellous bone matrix was used for three-dimensional (3D) experiments. We isolated primary human monocytes and induced osteoclastogenesis by medium supplementation. Subsequently, the expression of the vitronectin receptor (αVβ3) and cathepsin K as well as the characteristic actin formation on TCPS and the two BMs were examined. The cell area of human osteoclasts was analyzed on TCPS and on BMs, whereas significantly larger osteoclasts could be detected on BMs. Additionally, we compared the diameter of the sealing zones with the measured diameter of the resorption pits on the BMs and revealed similar diameters of the sealing zones and the resorption pits. We conclude that using TCPS as culture substrate does not affect the expression of osteoclast-specific markers. The analysis of resorption activity can successfully be conducted on cortical as well as on cancellous bone matrices. For new in vitro test systems concerning bone resorption, we suggest the establishment of a 2D assay for high throughput screening of new degradable bone substitute materials with osteoclasts.
Die Ticketpreise im Spitzenfußball werden immer höher. In den vergangenen Tagen haben Proteste von Fußball-Fans gegen zu hohe Ticketpreise von Vereinen international für Aufsehen gesorgt. Zuletzt protestierten Fans des FC Liverpool und von Borussia Dortmund gegen den Wucher. Dabei gehen die Vereine ein großes Risiko ein - denn Fans, die im Stadion ihre Mannschaft anfeuern und für eine entsprechende Stimmung sorgen, sind für die Vereine sehr wichtig. Was es mit den jüngsten Vorkommnissen auf sich hat und welche sportökonomischen Zusammenhänge dahinterstecken, wird im vorliegenden Beitrag erläutert.
Sportmarketing ist die spezifische Anwendung der Marketing-Prinzipien und -Prozesse auf Sportprodukte und Sportdienstleistungen im Sinne der marktorientierten Unternehmensführung. Die Prinzipien des allgemeinen Marketing können allerdings nicht ohne weiteres auf den Sport übertragen werden. Vielmehr wird ein eigenständiger Ansatz benötigt, wenn anstelle von klassischen Produkten oder Dienstleistungen der Sport ins Zentrum der Betrachtung rückt. Ein zentrales Unterscheidungsmerkmal zwischen Sportmarketing und klassischem Marketing ist der Kunde. Sportfans unterscheiden sich in vielerlei Hinsicht fundamental von Konsumenten normaler Produkte, worauf im vorliegenden Beitrag eingegangen wird.