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Excellence in IT is both a driver and a key enabler of the digital transformation. The digital transformation changes the way we live, work, learn, communicate, and collaborate. The Internet of Things (IoT) fundamentally influences today’s digital strategies with disruptive business operating models and fast changing markets. New business information systems are integrating emerging Internet of Things infrastructures and components. With the huge diversity of Internet of Things technologies and products organizations have to leverage and extend previous Enterprise Architecture efforts to enable business value by integrating Internet of Things architectures. Both architecture engineering and management of current information systems and business models are complex and currently integrating beside the Internet of Things synergistic subjects, like Enterprise Architecture in context with services & cloud computing, semantic-based decision support through ontologies and knowledge-based systems, big data management, as well as mobility and collaboration networks. To provide adequate decision support for complex business/IT environments, we have to make transparent the impact of business and IT changes over the integral landscape of affected architectural capabilities, like directly and transitively impacted IoT-objects, business categories, processes, applications, services, platforms and infrastructures. The paper describes a new metamodel-based approach for integrating Internet of Things architectural objects, which are semi-automatically federated into a holistic Digital Enterprise Architecture environment.
The digitization of our society changes the way we live, work, learn, communicate, and collaborate. This disruptive change interacts with all information processes and systems that are important business enablers for the context of digitization since years. Our aim is to support flexibility and agile transformations for both business domains and related information technology and enterprise systems through adaptation and evolution of digital enterprise architectures. The present research paper investigates collaborative decision mechanisms for adaptive digital enterprise architectures by extending original architecture reference models with state of art elements for agile architectural engineering for the digitization and collaborative architectural decision support.
Leveraging textual information for improving decision making in the business process lifecycle
(2015)
Business process implementations fail, because requirements are elicited incompletely. At the same time, a huge amount of unstructured data is not used for decision-making during the business process lifecycle. Data from questionnaires and interviews is collected but not exploited because the effort doing so is too high. Therefore, this paper shows how to leverage textual information for improving decision making in the business process lifecycle. To do so, text mining is used for analyzing questionnaires and interviews.
Modern enterprises reshape and transform continuously by a multitude of management processes with different perspectives. They range from business process management to IT service management and the management of the information systems. Enterprise Architecture (EA) management seeks to provide such a perspective and to align the diverse management perspectives. Therefore, EA management cannot rely on hierarchic - in a tayloristic manner designed - management processes to achieve and promote this alignment. It, conversely, has to apply bottom-up, information-centered coordination mechanisms to ensure that different management processes are aligned with each other and enterprise strategy. Social software provides such a bottom-up mechanism for providing support within EAM-processes. Consequently, challenges of EA management processes are investigated, and contributions of social software presented. A cockpit provides interactive functions and visualization methods to cope with this complexity and enable the practical use of social software in enterprise architecture management processes.
New business concepts such as Enterprise 2.0 foster the use of social software in enterprises. Especially social production significantly increases the amount of data in the context of business processes. Unfortunately, these data are still an unearthed treasure in many enterprises. Due to advances in data processing such as Big Data, the exploitation of context data becomes feasible. To provide a foundation for the methodical exploitation of context data, this paper introduces a classification, based on two classes, intrinsic and extrinsic data.
The proposed approach applies current unsupervised clustering approaches in a different dynamic manner. Instead of taking all the data as input and finding clusters among them, the given approach clusters Holter ECG data (longterm electrocardiography data from a holter monitor) on a given interval which enables a dynamic clustering approach (DCA). Therefore advanced clustering techniques based on the well known Dynamic TimeWarping algorithm are used. Having clusters e.g. on a daily basis, clusters can be compared by defining cluster shape properties. Doing this gives a measure for variation in unsupervised cluster shapes and may reveal unknown changes in healthiness. Embedding this approach into wearable devices offers advantages over the current techniques. On the one hand users get feedback if their ECG data characteristic changes unforeseeable over time which makes early detection possible. On the other hand cluster properties like biggest or smallest cluster may help a doctor in making diagnoses or observing several patients. Further, on found clusters known processing techniques like stress detection or arrhythmia classification may be applied.
Purpose: This paper aims to conceptualize and empirically test the determinants of service interaction quality (SIQ) as attitude, behavior and expertise of a service provider (SP). Further, the individual and simultaneous effects of SIQ and its dimensions on important marketing outcomes are tested. Design/methodology/approach – The narrative review of extant research helps formulate a conceptual model of SIQ, which is investigated using the univariate and multivariate meta-analysis.
Findings: There are interdependencies between drivers of SIQ that underlines the need to conceptualize service interaction as a dyadic phenomenon; use contemporary multilevel models, dyadic models, non-linear structural equation modeling and process studies; and study new and diverse services contexts. Meta-analysis illustrates the relative importance of the three drivers of SIQ and, in turn, their impact on consumer satisfaction and loyalty.
Research limitations/implications – The meta-analysis is based on existing research, which, unfortunately, has not examined critical services or exigency situations where SIQ is of paramount importance. Future research will be tasked with diversifying to several important domains where SIQ is a critical aspect of perceived service quality.
Practical implications: This study emphasizes that, although the expertise of an SP is important, firms would be surprised to learn that the attitude and behavior of their employees are equally important antecedents. In fact, there is a delicate balance that needs to be found; otherwise, attitudinal factors can have an overall counterproductive effect on consumer satisfaction.
Originality/value: This paper provides an empirical synthesis of SIQ and opens up interesting areas for further research.
The stimulation of user engagement has received significant attention in extant research. However, the theory of antecedents for user engagement with an initial electronic word-of-mouth (eWoM) communication is relatively less developed. In an investigation of 576 unique user postings across independent Facebook (FB) communities for two German firms, we contribute to the extant knowledge on user engagement in two different ways. First, we explicate senders’ prior usage experience and the extent of their acquaintance with other community members as the two key drivers of user engagement across a product and a service community. Second, we reveal that these main effects differ according to the type of community. In service communities, experience has a stronger impact on user engagement; whereas, in product communities, acquaintance is more important.
Workshop Java EE 7 : ein praktischer Einstieg in die Java Enterprise Edition mit dem Web Profile
(2015)
Dieses Arbeitsbuch bietet Ihnen eine praktische Einführung in die Entwicklung von Business- Anwendungen mit Java EE 7. Schrittweise erstellen Sie eine einfach nachvollziehbare Beispielanwendung auf Grundlage des Web Profile. Dabei lernen Sie alle wichtigen Technologien und Konzepte von Java EE 7 kennen, u.a.: Grafische Oberflächen mit JavaServer Faces und HTML5; Business-Logik mit CDI und EJB; Persistenz mit JPA; Kommunikation mit REST, SOAP und WebSockets; Erweiterte Konzepte wie Resource Library Contracts, Interceptors, Transaktionen, Timer und Security. Über Java EE 7 hinaus wird auch auf weitere praxisrelevante Themen wie Build Management und Testing eingegangen. Das Deployment wird auf den Applikationsservern WildFly 8 und Glassfish 4 sowie über das Cloud-Angebot OpenShift durchgeführt. Am Ende einer jeden Entwicklungsphase finden Sie Übungen und Fragen zur Lernkontrolle.Nach der erfolgreichen Lektüre sind Sie in der Lage, Java-EE-7-Anwendungen selbständig aufzusetzen, zu entwickeln und auf einem Anwendungsserver zu verteilen. Kenntnisse in der Entwicklung mit Java werden vorausgesetzt. Grundlagen von HTML und der Architektur von Webanwendungen sind hilfreich. In der 2. Auflage wird nun auch die Internationalisierung sowie die Erstellung funktionaler Tests mit Graphene behandelt.
An ongoing challenge in our days is to lower the impact on the quality of life caused by dysfunctionality through individual support. With the background of an aging society and continuous increases in costs for care, a holistic solution is needed. This solution must integrate individual needs and preferences, locally available possibilities, regional conditions, professional and informal caregivers and provide the flexibility to implement future requirements. The proposed model is a result of a common initiative to overcome the major obstacles and to center a solution on individual needs caused by dysfunctionality.
Stress is recognized as a factor of predominant disease and in the future the costs for treatment will increase. The presented approach tries to detect stress in a very basic and easy to implement way, so that the cost for the device and effort to wear it remain low. The user should benefit from the fact that the system offers an easy interface reporting the status of his body in real time. In parallel, the system provides interfaces to pass the obtained data forward for further processing and (professional) analyses, in case the user agrees. The system is designed to be used in every day’s activities and it is not restricted to laboratory use or environments. The implementation of the enhanced prototype shows that the detection of stress and the reporting can be managed using correlation plots and automatic pattern recognition even on a very light weighted microcontroller platform.
Context: Companies increasingly strive to adapt to market and ecosystem changes in real time. Gauging and understanding team performance in such changing environments present a major challenge.
Objective: This paper aims to understand how software developers experience the continuous adaptation of performance in a modern, highly volatile environment using Lean and Agile software development methodology. This understanding can be used as a basis for guiding formation and maintenance of high-performing teams, to inform performance improvement initiatives, and to improve working conditions for software developers.
Method: A qualitative multiple-case study using thematic interviews was conducted with 16 experienced practitioners in five organisations.
Results: We generated a grounded theory, Performance Alignment Work, showing how software developers experience performance. We found 33 major categories of performance factors and relationships between the factors. A cross-case comparison revealed similarities and differences between different kinds and different sizes of organisations.
Conclusions: Based on our study, software teams are engaged in a constant cycle of interpreting their own performance and negotiating its alignment with other stakeholders. While differences across organisational sizes exist, a common set of performance experiences is present despite differences in context variables. Enhancing performance experiences requires integration of soft factors, such as communication, team spirit, team identity, and values, into the overall development process. Our findings suggest a view of software development and software team performance that centres around behavioural and social sciences.
Das Provisioning Tool automaIT wurde prototypisch um die Möglichkeit eines Data Discovery erweitert, mit dem Ziel, nicht durch automaIT verwaltete Systeme anbinden und steuern zu können. Daten aus dem Data Discovery werden mittels dem Tool Facter gesammelt und können dynamisch in ausführbare Modelle von automaIT integriert und ausgewertet werden. Dadurch kann der Verlauf weiterer Provisionierungsschritte gesteuert werden, ohne dass es eines manuellen Eingriffs bedarf.
A sequence of transactions represents a complex and multi dimensional type of data. Feature construction can be used to reduce the data´s dimensionality to find behavioural patterns within such sequences. The patterns can be expressed using the blue prints of the constructed relevant features. These blue prints can then be used for real time classification on other sequences.
In a world with rapidly changing customer requirements and the increased role of technology, companies need more flexible systems to adapt their processes and react dynamically to changes. Adaptive Case Management (ACM) comes into consideration by providing a concept to adapt to changing business conditions. Within our research project we did a first foundational evaluation of the potential of ACM in supporting unpredictable sales processes. Based on a set of criteria we tested the concept of ACM with the open source tool Cognoscenti. The evaluation gave us the possibility to experience the concept of ACM. Hence we were able to provide a statement about the potential of ACM within the context of an unpredictable sales process, setting the path to further research and discussion of ACM in the area of sales processes.
The character of knowledge-intense processes is that participants decide the next process activities on base of the present information and their expert knowledge. The decisions of these knowledge workers are in general non-deterministic. It is not possible to model these processes in advance and to automate them using a process engine of a BPM system. Hence, in this context a process instance is called a case, because there is no predefined model that could be instantiated. Domain-specific or general case management systems are used to support the knowledge workers. These systems provide all case information and enable users to define the next activities, but they have no or only limited activity recommendation capabilities. In the following paper, we present a general concept for a self-learning system based on process mining that suggests the next best activity on quantitative and qualitative data for a given case. As a proof of concept, it was applied to the area of insurance claims settlement.
Business processes are important knowledge resources of a company. The knowledge contained in business processes impart procedures used to create products and services. However, modelling and application of business processes are affected by problems connected to knowledge transfer. This paper presents and implements a layered model to improve the knowledge transfer. Thus modelling and understanding of business process models is supported. An evaluation of the approach is presented and results and other areas of application are discussed.
EAM ist ein holistischer Ansatz, um komplexe IT- und Unternehmensstrukturen darzustellen. Dabei ist es von zentraler Bedeutung, diese Strukturen möglichst komplett und übersichtlich zu visualisieren. Ein Ansatz, dies zu erreichen, ist eine multiperspektivische Darstellung von mehreren Views in einem Architekturcockpit. Dabei können mehrere Views simultan betrachtet und analysiert werden. Dadurch ist es möglich, die Auswirkungen einer Analyse des Views eines Stakeholders simultan aus den Views anderer Stakeholder betrachten zu können, um eventuelle Wechselwirkungen zu erkennen und einen allgemeinen Überblick über die Unternehmensarchitektur zu behalten. In dieser Arbeit zeigen wir, von der Konzeption über die Umsetzung bis zu einem Anwendungsbeispiel, wie ein solches Architekturcockpit realisiert werden kann.
The digital transformation of our society changes the way we live, work, learn, communicate, and collaborate. This disruptive change interacts with all information processes and systems that are important business enablers for the digital transformation since years. The Internet of Things, social collaboration systems for adaptive case management, mobility systems and services for Big Data in cloud services environments are emerging to support intelligent user-centered and social community systems. They will shape future trends of business innovation and the next wave of information and communication technology. Biological metaphors of living and adaptable ecosystems provide the logical foundation for self-optimizing and resilient run-time environments for intelligent business services and related distributed information systems with service-oriented enterprise architectures. The present research investigates mechanisms for flexible adaptation and evolution of digital enterprise architectures in the context of integrated synergistic disciplines like distributed service-oriented architectures and information systems, EAM - Enterprise Architecture and Management, metamodeling, semantic echnologies, web services, cloud computing and Big Data technology. Our aim is to support flexibility and agile transformations for both business domains and related enterprise systems through adaptation and evolution of digital enterprise architectures. The present research paper investigates digital transformations of business and IT and integrates fundamental mappings between adaptable digital enterprise architectures and service-oriented information systems.
Decision-making in the field of Enterprise Architecture (EA) is a complex task. Many organizations establish a set of complex processes and hierarchical structures to enable strategy-driven development of their EA. This leads to slow and inefficient decision-making entailing bad time-to-market and discontented stakeholders. Collaborative EA delineates a lightweight approach to enable EA decisions but often neglects strategic alignment. In this paper, we present an approach to integrate the concept of collaborative EA and goal-driven decision-making through collaborative modeling of goal-oriented information demands based on ArchiMate’s motivation extension to reach a goal-oriented EA decision support in a collaborative EA environment.
Enterprise Architecture (EA) management is an activity that seeks to foster the alignment of business and IT, and pursues various goals further operationalizing this alignment. Key to effective EA management is a framework that defines the roles, activities, and viewpoints used for EA management in accordance to the concerns that the stakeholders aim to address. Consensus holds that such frameworks are organization-specific and hence they are designed in governance activities for EA management. As of today, top-down approaches for governance are used to derive organization-specific frameworks. These usually lack systematic mechanisms for improving the framework based on the feedback of the responsible stakeholders. We outline a bottom-up approach for EA management governance that systematically observes the behavior of the actors to learn user concerns and recommend appropriate viewpoints. With this approach, we complement traditional top-down governance activities.
Location-based services in buildings represent a great advantage for people to search places, products or people. In our paper we examine the feasibility of Bluetooth iBeacons for indoor localization. In the first part we define and evaluate the iBeacon technology through different experiments. In the second part our solution application is described. Our system is able to estimate the position of the user’s smartphone based on RSSI measurements. Therefore we used the built-in smartphone sensor and a building map with required sender information. Trilateration is used as positioning technique in contrast to fingerprinting to minimize beforehand effort. Results are promising but cannot reach the same accuracy level as sensor-fusion or fingerprinting approaches.
Enterprise architecture management (EAM) is a holistic approach to tackle the complex Business and IT architecture. The transformation of an organization’s EA towards a strategy-oriented system is a continuous task. Many stakeholders have to elaborate on various parts of the EA to reach the best decisions to shape the EA towards an optimized support of the organizations’ capabilities. Since the real world is too complex, analyzing techniques are needed to detect optimization potentials and to get all information needed about an issue. In practice visualizations are commonly used to analyze EAs. However these visualizations are mostly static and do not provide analyses. In this article we combine analyzing techniques from literature and interactive visualizations to support stakeholders in EA decision-making.
Das digitale Unternehmen erfordert neue Konzepte des Digital Enterprise Computing. Dieses umfasst eine interdisziplinäre Verbindung von Vorgehensweisen aus der Informatik, der Ökonomie und weiteren relevanten Wissenschaftsdisziplinen. Neue Architekturen mit integrierten Mobility-Systemen, kollaborativen Geschäftsprozessen, Big Data und Cloud-Ökosystemen beflügeln aktuelle und künftige Geschäftsstrategien und machen die digitale Transformation zu neuen Geschäftsfeldern erst möglich. Dafür ist eine enge Kooperation verschiedener Partner aus Wissenschaft, Wirtschaft und Gesellschaft notwendig. Die Jahreskonferenz Digital Enterprise Computing positioniert die Gesellschaft für Informatik als wissenschaftlichen Mitveranstalter und vertieft Erfahrungen aus dem Arbeitskreis Enterprise Architecture Management der Fachgruppe Architekturen im Fachbereich Softwaretechnik der Gesellschaft für Informatik.
The Internet of Things (IoT) fundamentally influences today’s digital strategies with disruptive business operating models and fast changing markets. New business information systems are integrating emerging Internet of Things infrastructures and components. With the huge diversity of Internet of Things technologies and products organizations have to leverage and extend previous enterprise architecture efforts to enable business value by integrating the Internet of Things into their evolving Enterprise Architecture Management environments. Both architecture engineering and management of current enterprise architectures is complex and has to integrate beside the Internet of Things synergistic disciplines like EAM - Enterprise Architecture and Management with disciplines like: services & cloud computing, semantic-based decision support through ontologies and knowledge-based systems, big data management, as well as mobility and collaboration networks. To provide adequate decision support for complex business/IT environments, it is necessary to identify affected changes of Internet of Things environments and their related fast adapting architecture. We have to make transparent the impact of these changes over the integral landscape of affected EAM-capabilities, like directly and transitively impacted IoT-objects, business categories, processes, applications, services, platforms and infrastructures. The paper describes a new metamodel-based approach for integrating partial Internet of Things objects, which are semi-automatically federated into a holistic Enterprise Architecture Management environment.
Customer services in the digital transformation: social media versus hotline channel performance
(2015)
Due to the digital transformation online service strategies have gained prominence in practice as well as in the theory of service management. This study examines the efficacy of different types of service channels in customer complaint handling. The theoretical framework, developed using complaint handling and social media literature, is tested against data collected from two different channels (hotline and social media) of a German telecommunication service provider. We contribute to the understanding of firm’s multichannel distribution strategy in two ways: a) by conceptualizing and evaluating complaint handling quality across traditional and social media channels, and b) by testing the impact of complaint handling quality on key performance outcomes like customer loyalty, positive word-of-mouth, and cross purchase intentions.
Die Energiewende bietet reichlich Fragen für verschiedenste Wissenschaftsdisziplinen einschließlich der Informatik und Wirtschaftsinformatik (WI). Bedauerlicherweise wurde bisher der Bereich der regionalen Energiegenossenschaften und kleinerer Energieversorgungsunternehmen weitgehend von der WI-Forschung vernachlässigt. Der vorliegende Beitrag stellt die aktuelle Situation dieser Organisationen dar und konzentriert sich auf die bestehende Wissenslücke von Geschäftsmodellen (GM) für Energiegenossenschaften (EG) als Zusammenschluss aus Privatpersonen oder kleinen Unternehmen, welche primär regionale, erneuerbare Energie produzieren. Die Modell- und Theorieentwicklung basiert auf der klassischen Literaturrecherche, Fallstudien in der Energiewirtschaft (EW), sowie grafischer Modellierung. Als Ergebnis wird das Referenzgeschäftsmodell einer EG als morphologischer Business Model Canvas vorgestellt. Dieses singuläre GM wird um die Darstellung des Wertschöpfungsnetzwerks, welches die strukturelle Einbindung der Akteure in das digitale Ökosystem der EG berücksichtigt, erweitert. Das aus der Forschung resultierende Referenzmodell dient der kritischen Überprüfung empirisch vorfindbarer GM und zur weiteren Entwicklung von Unternehmensarchitekturen digitaler Unternehmensverbünde.
Enterprise Architectures (EA) consist of a multitude of architecture elements, which relate in manifold ways to each other. As the change of a single element hence impacts various other elements, mechanisms for architecture analysis are important to stakeholders. The high number of relationships aggravates architecture analysis and makes it a complex yet important task. In practice EAs are often analyzed using visualizations. This article contributes to the field of visual analytics in enterprise architecture management (EAM) by reviewing how state-of-the-art software platforms in EAM support stakeholders with respect to providing and visualizing the “right” information for decision-making tasks. We investigate the collaborative decision-making process in an experiment with master students using professional EAM tools by developing a research study. We evaluate the students’ findings by comparing them with the experience of an enterprise architect.
This paper presents a concurrency control mechanism that does not follow a ‘one concurrency control mechanism fits all needs’ strategy. With the presented mechanism a transaction runs under several concurrency control mechanisms and the appropriate one is chosen based on the accessed data. For this purpose, the data is divided into four classes based on its access type and usage (semantics). Class O (the optimistic class) implements a first-committer-wins strategy, class R (the reconciliation class) implements a first-n-committers-win strategy, class P (the pessimistic class) implements a first reader-wins strategy, and class E (the escrow class) implements a firsnreaderswin strategy. Accordingly, the model is called OjRjPjE. Under this model the TPC-C benchmark outperforms other CC mechanisms like optimistic Snapshot Isolation.
The Seventh International Conference on Advances in Databases, Knowledge, and Data Applications (DBKDA 2015), held between May 24-29, 2015 in Rome, Italy, continued a series of international events covering a large spectrum of topics related to advances in fundamentals on databases, evolution of relation between databases and other domains, data base Technologies and content processing, as well as specifics in applications domains databases. Advances in different technologies and domains related to databases triggered substantial improvements for content processing, information indexing, and data, process and knowledge mining. The push came from Web services, artificial intelligence, and Agent technologies, as well as from the generalization of the XML adoption. High-speed communications and computations, large storage capacities, and loadbalancing for distributed databases access allow new approaches for content processing with incomplete patterns, advanced ranking algorithms and advanced indexing methods. Evolution on e-business, e-health and telemedicine, bioinformatics, finance and marketing, geographical positioning systems put pressure on database communities to push the ‘de facto’ methods to support new requirements in terms of scalability, privacy, performance, indexing, and heterogeneity of both content and technology.