Informatik
Refine
Document Type
- Conference proceeding (567)
- Journal article (199)
- Book chapter (62)
- Doctoral Thesis (18)
- Book (10)
- Anthology (10)
- Patent / Standard / Guidelines (2)
- Report (2)
- Working Paper (2)
Is part of the Bibliography
- yes (872)
Institute
- Informatik (872)
- Technik (2)
- ESB Business School (1)
Publisher
- Springer (173)
- Hochschule Reutlingen (104)
- IEEE (89)
- Gesellschaft für Informatik (60)
- Elsevier (46)
- ACM (33)
- IARIA (26)
- Springer Gabler (15)
- De Gruyter (12)
- Association for Information Systems (AIS) (11)
- RWTH Aachen (11)
- Università Politecnica delle Marche (11)
- MDPI (10)
- Deutsche Gesellschaft für Computer- und Roboterassistierte Chirurgie e.V. (9)
- SCITEPRESS (8)
- Haufe (7)
- IOS Press (7)
- Emerald (6)
- University of Hawai'i at Manoa (6)
- Association for Computing Machinery (5)
- SPIE (5)
- Fac. of Organization & Informatics, Univ. of Zagreb (4)
- IGI Global (4)
- RWTH (4)
- Springer International Publishing (4)
- University of Hawaii at Manoa (4)
- Universität Tübingen (4)
- American Marketing Association (3)
- Deutsche Gesellschaft für Computer- und Roboterassistierte Chirurgie e. V. (3)
- International Academy of Business Disciplines (3)
- Open Proceedings.org, Univ. of Konstanz (3)
- Riga Technical University Press (3)
- Sage (3)
- Science and Technology Publications (3)
- Springer Science + Business Media B.V (3)
- Springer Science + Business Media B.V. (3)
- University of Konstanz, University Library (3)
- Wiley-Blackwell (3)
- Academic Conferences International (2)
- American Marketing Assoc. (2)
- BioMed Central (2)
- CSW-Verlag (2)
- Curran Associates (2)
- Curran Associates Inc. (2)
- Deutsche Aktuarvereinigung (DAV) e.V. (2)
- EuroMed Press (2)
- GMDS e.V. (2)
- Gabler (2)
- Gesellschaft für Informatik e.V (2)
- HTWG Konstanz (2)
- IADIS (2)
- IADIS Press (2)
- IBM Research Division (2)
- International Association for Development of the Information Society (2)
- International Society for Photogrammetry and Remote Sensing (2)
- PeerJ Ltd. (2)
- Smart Home & Living Baden-Württemberg e.V. (2)
- Springer Vieweg (2)
- Taylor & Francis (2)
- The Association for Computing Machinery, Inc. (2)
- Thieme (2)
- University of Hawaii (2)
- University of the West of Scotland (2)
- Universität Stuttgart (2)
- 3m5.Media GmbH (1)
- AIP Publishing (1)
- ARVO (1)
- Academic Conferences International Limited (1)
- Association for Computing Machinery ACM (1)
- Association of Computing Machinery (1)
- CIDR (1)
- CMP-WEKA-Verlag (1)
- Cambridge University Press (1)
- Circle International (1)
- Copenhagen Business School (1)
- Cornell Universiy (1)
- Cuvillier Verlag (1)
- DIMECC Oy (1)
- DUZ Medienhaus (1)
- Deutsche Gesellschaft für Medizinische Physik (1)
- Deutsche Gesellschaft für die Computer- und Roboterassistierte Chirurgie e.V. (1)
- EDP Sciences (1)
- EMAC (1)
- Ed2.0Work (1)
- Elektronikpraxis, Vogel Business Media GmbH & Co. KG (1)
- EuroMedPress (1)
- Eurographics Association (1)
- Fachausschuß Management der Anwendungsentwicklung und -wartung (1)
- Faculty of Economics (1)
- Faculty of Organization and Informatics, University of Zagreb (1)
- Frontiers Media (1)
- Frontiers Research Foundation (1)
- GBI-Genios (1)
- GITO-Verl. (1)
- German Medical Science Publishing House (1)
- Haufe Group (1)
- Hochschule Heilbronn (1)
- Hochschule der Medien (1)
- IGI Publ. (1)
- IGI Publishing (1)
- IMC Information multimedia communication AG (1)
- Inderscience Publ. (1)
- Inst. of Electrical and Electronics Engineers (1)
- JMIR Publications (1)
- Johannes Kepler University Linz (1)
- Karlsruher Institut für Technologie (1)
- Lund University (1)
- MCB University Press (1)
- MFG Stiftung Baden-Württemberg (1)
- MHP. a Porsche Company (1)
- Morressier (1)
- NextMed (1)
- OpenProceedings (1)
- PLOS (1)
- Pabst Science Publishers (1)
- Pallas Press (1)
- PeerJ (1)
- Riga Technical University (1)
- Routledge, Taylor & Francis Group (1)
- SISSA (1)
- SSRN (1)
- SciKA (1)
- Science and Technology Publications, Lda (1)
- Shaker Verlag (1)
- Society for Science and Education (1)
- Springer Nature (1)
- Springer Science + Business Media (1)
- Technical University (1)
- Technische Universität Darmstadt (1)
- The Association for Computing Machinery (1)
- UVW, Universitätsverlag Verlag Webler (1)
- Univ. de Jaén (1)
- Universidad Carlos III de Madrid (1)
- University of Minho (1)
- University of Portsmouth (1)
- University of Zagreb Faculty of Organization and Informatics (1)
- Universität Leipzig (1)
- Universität Trier (1)
- Universität des Saarlandes (1)
- Univerzita Tomáe Bati (1)
- Wiley (1)
- World Scientific (1)
- World Scientific Publishing (1)
- de Gruyter (1)
- dpunkt-Verlag (1)
- libreriauniversitaria.it.edizioni (1)
- vwh (1)
Digital twins: a meta-review on their conceptualization, application, and reference architecture
(2022)
The concept of digital twins (DTs) is receiving increasing attention in research and management practice. However, various facets around the concept are blurry, including conceptualization, application areas, and reference architectures for DTs. A review of preliminary results regarding the emerging research output on DTs is required to promote further research and implementation in organizations. To do so, this paper asks four research questions: (1) How is the concept of DTs defined? (2) Which application areas are relevant for the implementation of DTs? (3) How is a reference architecture for DTs conceptualized? and (4) Which directions are relevant for further research on DTs? With regard to research methods, we conduct a meta-review of 14 systematic literature reviews on DTs. The results yield important insights for the current state of conceptualization, application areas, reference architecture, and future research directions on DTs.
Purpose – This paper aims to complement the current understanding about user engagement in electronic word-of-mouth (eWoM) communications across online services and product communities. It examines the effect of the senders’ prior experience with products and services, and their extent of acquaintance with other community members, on user engagement with the eWoM.
Design/methodology/approach – The study used a sample of 576 unique user postings from the corporate fan page of two German firms: a service community of a telecom provider and a product community of a car manufacturer. Multiple regression analysis is used to test the conceptual model.
Findings – Senders’ prior experience and acquaintance positively affect user engagement with eWoM, and these effects differ across communities for products and services and across their influence on “likes” and “comments”. The results also suggest that communities for products are orientated toward information sharing, while those discussing services engage in information building.
Research limitations/implications – This research explains mechanisms of user engagement with eWoM and opens directions for future research around motives, content and social media tools within the structures of online communities. The insights on information-handling dimensions of online tools and antecedents to their use contribute to the research on two prioritized topics by the Marketing Science Institute – "Measuring and
Communicating the Value of Online Marketing Activities and Investments" and "Leveraging Digital/Social/Mobile Technology".
Practical implications – This research offers insights for firms to leverage user engagement and facilitate eWoM generation through members who have a higher number of acquaintances or who have more experience with the product or service. Executives should concentrate their community engagement strategies on the identification and utilization of power users. The conceptualization and empirical test about the role of likes and comments will help social media managers to create and better capture value from their social media metrics.
Originality/value – The insights about the underlying factors that influence engagement with eWoM advance our understanding about the usage of online content.
We were able to identify a set of specific capabilities corporations need to develop in order to enhance brand love. Furthermore, the effects of most dynamic capabilities on brand love have a strong correlation to the degree of customer orientation. Other results are relevant concerning the proposed moderation and mediation hypotheses. Firstly, the impact of customer orientation on brand love is varied under specific market conditions, supporting our central moderation hypothesis (β = .259, p = .001). To be precise, the impact of customer orientation is strongest in markets that have low competitive differentiation in products and services. Other control variables like age, gender, or market form (B2B versus B2C) lead to no significant heterogeneity in the data set. Finally, mediation analyses show no significant “direct effect” of the existing DC constructs on brand love, supporting the mediating role of customer orientation.
Der vorliegende Artikel beleuchtet die grundsätzlichen Möglichkeiten der Integration von Funktionalitäten der sozialen Medien in Unternehmen. Darauf aufbauend wird Social Commerce als zentraler Gegenstand der Unternehmensführung hergeleitet. Dabei stehen der kundenseitige Kaufprozess und dessen Schnittstellen zu Kommunikationsinstrumenten des Social Webs im Vordergrund. Gezeigt wird die Beeinflussung des individuellen Kaufprozesses durch Social Media. Diese Wirkungsdynamiken sind nachfolgend die Grundlage für die Deskription von möglichen strategischen Einsatzfeldern und Bereichen des Social Commerce in der Unternehmensführung.
In recent years, the rise of the digital transformation received significant importance in Business-to-Business (B2B) research. Social media applications provide executives with a raft of new options. Consequently, interfaces to social media platforms have also been integrated into B2B salesforce applications, although very little is as yet known about their usage and general impact on B2B sales performance. This paper evaluates 1) the conceptualization of social media usage in a dyadic B2B relationship; 2) the effects of a more differentiated usage construct on customer satisfaction; 3) antecedents of social media usage on multiple levels; and 4) the effectiveness of social media usage for different types of customers. The framework presented here is tested cross-industry against data collected from dyadic buyer seller relationships in the IT service industry. The results elucidate the preconditions and the impact of social media usage strategies in B2B sales relations.
Customer services in the digital transformation: social media versus hotline channel performance
(2015)
Due to the digital transformation online service strategies have gained prominence in practice as well as in the theory of service management. This study examines the efficacy of different types of service channels in customer complaint handling. The theoretical framework, developed using complaint handling and social media literature, is tested against data collected from two different channels (hotline and social media) of a German telecommunication service provider. We contribute to the understanding of firm’s multichannel distribution strategy in two ways: a) by conceptualizing and evaluating complaint handling quality across traditional and social media channels, and b) by testing the impact of complaint handling quality on key performance outcomes like customer loyalty, positive word-of-mouth, and cross purchase intentions.
The stimulation of user engagement has received significant attention in extant research. However, the theory of antecedents for user engagement with an initial electronic word-of-mouth (eWoM) communication is relatively less developed. In an investigation of 576 unique user postings across independent Facebook (FB) communities for two German firms, we contribute to the extant knowledge on user engagement in two different ways. First, we explicate senders’ prior usage experience and the extent of their acquaintance with other community members as the two key drivers of user engagement across a product and a service community. Second, we reveal that these main effects differ according to the type of community. In service communities, experience has a stronger impact on user engagement; whereas, in product communities, acquaintance is more important.
Viele Unternehmen befassen sich in jüngster Zeit mit der Nutzung von Social Media für die interne Kommunikation und Zusammenarbeit. So genannte Enterprise Social Networks bieten integrierte Plattformen mit Profilen, Blogs, Gruppen- und Kommentarfunktionen für die unternehmensinterne Anwendung. Sehr häufig sind damit umfangreiche Investitionen verbunden. Die Budgets werden im Kern für die IT verwendet, "weiche Faktoren" bleiben häufig außen vor. Ein schwerer Fehler, wie aktuelle Marktstudien zeigen. Etliche der ambitionierten Projekte drohen daher zu scheitern.
Enterprise Social Networks : Einführung in die Thematik und Ableitung relevanter Forschungsfelder
(2016)
Die Relevanz von Enterprise Social Networks (ESN) für den Arbeitsalltag in Wissensorganisationen steigt. Diese Netzwerke unterstützen die Kommunikation, Zusammenarbeit und das Wissensmanagement in Unternehmen. Der vorliegende Beitrag beinhaltet eine Einführung in das Themengebiet ESN und skizziert Einsatzmöglichkeiten, Potenziale und Herausforderungen. Er gibt einen Überblick zu wesentlichen Fachartikeln, die eine Übersicht zu Forschungsarbeiten im Bereich ESN beinhalten. Anschließend werden einzelne Forschungsbeiträge analysiert und weitere Forschungspotenziale abgeleitet. Dies führt zu acht Erfolg versprechenden Bereichen für die weitere Forschung: 1) Nutzerverhalten, 2) Effekte des Einsatzes von ESN, 3) Management, Leadership und Governance für ESN, 4) Wertbestimmung und Erfolgsmessung, 5) kulturelle Auswirkungen, 6) Architektur und Design von ESN, 7) Theorien, Forschungsdesigns und Methoden, sowie 8) weitere Herausforderungen in Bezug auf ESN. Der Beitrag charakterisiert diese Bereiche und formuliert exemplarisch offene Fragestellungen für die zukünftige Forschung.
Unternehmen befassen sich in jüngster Zeit verstärkt mit der Nutzung von Social Media in der internen Kommunikation und Zusammenarbeit. So genannte Enterprise Social Networks (ESN) bieten integrierte Plattformen mit Profilen, Blogs, gemeinsamer Dokumentenverwaltung, Wikis, Chats, Gruppen- und Kommentarfunktionen für die unternehmensinterne Anwendung. Sehr häufig sind damit umfangreiche Investitionen verbunden. Die Budgets werden im Kern für die IT verwendet – „weiche Faktoren“ bleiben häufig außen vor. Dies kann zu erheblichen Problemen bei der Akzeptanz entsprechender Plattformen führen. Daher sind weitere Maßnahmen im Bereich der Steuerung der Einführung und des Betriebs von ESN erforderlich, die sich unter dem Begriff der Governance zusammenfassen lassen. Das Konstrukt Governance bezieht sich auf Art und Umfang der Rollen und Aufgaben zur Steuerung der Nutzung von ESN. Der vorliegende Beitrag beleuchtet mögliche Governancemodelle für die Einführung und Weiterentwicklung von ESN. Die Resultate der vorliegenden Forschung wurden auf der Grundlage einer fundierten Literaturanalyse sowie der explorativen Befragung verantwortlicher Executives für die Nutzung von ESN in deutschen Großunternehmen erzielt. Dabei weisen die Implikationen der qualitativen Datenanalyse auf Zusammenhänge hin, die sich als Ausgangshypothesen für weitere Forschungsarbeiten nutzen lassen.