330 Wirtschaft
Refine
Document Type
- Journal article (240)
- Book (101)
- Book chapter (87)
- Conference proceeding (66)
- Working Paper (17)
- Doctoral Thesis (11)
- Anthology (9)
- Review (4)
- Report (3)
- Patent / Standard / Guidelines (2)
Is part of the Bibliography
- yes (542)
Institute
- ESB Business School (417)
- Texoversum (59)
- Informatik (43)
- Technik (17)
- Life Sciences (7)
Publisher
- Universitätsbibliothek Tübingen (58)
- Springer (52)
- Hochschule Reutlingen (27)
- Springer Gabler (22)
- MIM, Marken-Institut München (20)
- Lange (13)
- Thexis Verlag (13)
- LIT (12)
- Emerald (11)
- Elsevier (10)
Chinas Subsahara-Afrika-Engagement : Chancen und Herausforderungen für die bayerische Wirtschaft
(2022)
Afrika ist ein attraktiver Markt, auch für bayerische Unternehmen
Die Studie zeigt die Attraktivität der Zukunftsmärkte in Subsahara-Afrika für die bayerische Wirtschaft auf. Trotz einiger Herausforderungen und aktuell noch kleinen, aber profitablen Märkten sind viele Länder der Region aufgrund ihrer enormen Wachstumsdynamik grundsätzlich attraktiv für ein geschäftliches Engagement.
Auch die Volksrepublik China hat die Bedeutung Afrikas erkannt und ist seit dem Jahr 2000 verstärkt politisch und wirtschaftlich in Afrika aktiv. Die Initiativen im Rahmen des Forum on China and African Cooperation (FOCAC) und der Belt and Road Initiative bewegten chinesische Firmen seit 2013 zu einem verstärkten Afrikaengagement, das häufig durch massive Subventionierung und politische Flankierung begleitet wird. Im Infrastrukturbereich dominieren inzwischen chinesische Unternehmen. Das sollte von nicht-chinesischen Unternehmen akzeptiert werden. Die letzte FOCAC-Konferenz in Dakar im Jahr 2021 zeigte allerdings einen deutlichen Rückgang der Kredit- und Finanzierungszusagen, was sowohl durch statistische Daten, die einen Rückgang der Finanzierungsflüsse seit 2016 verzeichnen, als auch durch die Experteninterviews bestätigt wurde.
Ein Umgang mit dem chinesischen Wettbewerb sowie Ansatzpunkte für Geschäftsbeziehungen müssen gefunden werden. Auf Basis von Experteninterviews analysiert die Studie die vielschichtigen Implikationen und Handlungsoptionen der bayerischen Wirtschaft in Subsahara-Afrika vor dem Hintergrund der chinesischen Wirtschaftspräsenz. Bei der Analyse wird grundsätzlich differenziert, ob die chinesischen Firmen Wettbewerber oder Kunden bzw. potenzielle Partner sind.
– Auf der einen Seite sind chinesische Firmen oftmals Wettbewerber. Gerade bei Infrastrukturprojekten haben sie Wettbewerbsvorteile durch den niedrigen Preis und die günstige Finanzierung, die häufig von chinesischen Banken wie der Exim-Bank bereitgestellt wird. Gleichzeitig werden die Kredite der chinesischen Banken ohne komplexe Bedingungen für die afrikanischen Regierungen bzw. Auftraggeber vergeben. Neben diesen Wettbewerbsvorteilen wurden auch Wettbewerbsnachteile identifiziert. So offenbaren Infrastrukturprojekte und chinesische Produkte häufig eine niedrige Qualität, was bei großen Infrastrukturprojekten oft ein Resultat des niedrigen Preises ist. Außerdem bieten chinesische Unternehmen nach wie vor wenige After Sales Dienstleistungen an.
– Auf der anderen Seite können chinesische Unternehmen auch Kunden und Partner bayerischer Unternehmen sein. Im Ausschreibungsgeschäft, vor allem im Infrastrukturbereich, sind die Gewinn-Chancen nicht-chinesischer Firmen maßgeblich von der Quelle der Finanzierung abhängig. Sofern China die Finanzierung bereitstellt, finden sich allenfalls Einzelfälle von Zulieferungen durch nicht-chinesische Firmen. Bei den internationalen Ausschreibungen durch die African Development Bank oder Weltbank stehen die Chancen für nicht-chinesische Firmen gut, wenn in den Entscheidungskriterien die Qualität stärker als der Preis gewichtet wird. Die besten Chancen ergeben sich durch europäische Entwicklungsbanken bzw. bei privatwirtschaftlicher Finanzierung. Daher ist es für den Geschäftserfolg wichtig, die richtigen Ausschreibungen und Finanzierungsquellen auszuwählen.
Für den vertrieblichen Erfolg beim Geschäft mit chinesischen Unternehmen in Subsahara-Afrika sollte idealerweise ein Ansatz auf vier Ebenen verfolgt werden.
– Zum einen ist eine Unternehmenspräsenz in China bei den Firmenzentralen wichtig, da dort in den meisten Fällen die Beschaffung für Projekte in Subsahara-Afrika erfolgt. Deshalb sollten bayerische Unternehmen, wenn sie in China vor Ort sind, das Afrikageschäft mit chinesischen Partnern in Gesprächen mitberücksichtigen. Dabei hilft eine eigene Tochtergesellschaft in China oder regelmäßige Besuche des Top-Managements bei bestehenden und potenziellen Partnern.
– Zum anderen ist eine Vor-Ort-Präsenz in den wichtigsten Märkten Subsahara-Afrikas aus mehreren Gründen von Vorteil. Erstens, um mit den örtlichen Niederlassungen chinesischer Baufirmen zusammenzuarbeiten.
– Zweitens bietet die Präsenz in den afrikanischen Märkten die Möglichkeit, die afrikanischen Auftraggeber – zumeist staatliche Institutionen – von den Vorteilen eines bayerischen bzw. deutschen Projektanteils zu überzeugen.
– Drittens können lokal ansässige, chinesische Händler durch eine lokale Präsenz besser von bayerischen Unternehmen adressiert werden.
Im operativen Geschäft in den Märkten Subsahara-Afrikas sollten idealerweise Mitarbeiter mit Chinaerfahrung und chinesischen Sprachkenntnissen den Vertrieb bei den chinesischen Firmen und Partnern bestreiten. Es sollten auch die entsprechenden Kommunikationsmittel, wie WeChat, verwendet werden. Zudem ist es von großer Bedeutung, ein Vertrauensverhältnis zu den chinesischen Firmen aufzubauen. Dies steigert die Chancen auf weitere geschäftliche Beziehungen.
Zusammenfassend lässt sich sagen, dass die Präsenz der chinesischen Firmen zu Herausforderungen für das Afrikageschäft bayerischer Unternehmen führt. Gleichzeitig eröffnen sich aber auch Geschäftspotenziale. Es ist wichtig – je nach Branche und Set-Up des Unternehmens – die erwähnten Erfolgsfaktoren zu berücksichtigen. Dann bestehen durchaus Geschäftsmöglichkeiten – sei es im Wettbewerb mit den chinesischen Unternehmen oder als Partner und Lieferant der chinesischen Firmen.
The 17 SDGs, as agreed upon by the international community, are designed to be implemented across all levels of human activity. Alongside the level of international politics, this also includes the local levels, national politics, wider society, and the economic sphere. Many channels are called on to further implementation, including the transfer of technology to developing and emerging countries. As the patent holders, this must include the active participation of companies. While the literature examines the important role of technology transfer in North-South business-to-business (B2B) partnerships, studies on the technology transfer between European and African companies are scarce. Therefore, in this study we use original data from 26 interviews conducted with managers engaged in sales partnerships between German manufacturers and their distributors in African markets to examine the existence and forms of technology transfer. We find that training and marketing excellence are the predominant forms of technology transfer and based on that suggest a refinement of established frameworks on B2B technology transfer.
In 2015, the United Nations adopted the Sustainable Development Goals (SDGs), a collection of 17 global objectives to promote economic, social and ecological development in all parts of the world. While the academic discussion on the contribution of companies to the Sustainable Development Goals has recently gained momentum, the role of business-to-business (B2B) partnerships in reaching the SDGs is underexplored, particularly when it comes to North-South relationships. With our research, we aim to fill this gap in the literature by investigating sales partnerships between German manufacturers and their distributors in African markets. Based on a qualitative analysis of 28 interviews with managers of German and African companies, we show that long-term partnerships and job creation, technology transfer, training as well as high standards are significant contributions of companies to achieve the SDGs. While several SDGs such as goals 4,6,13,16 and 17 are addressed by B2B partnership, we also discuss approaches on how the firms’ engagement could be further leveraged and expanded.
Das Buch untersucht die Umsetzung der Seidenstraßeninitiative (BRI) in Ostafrika. Die BRI gilt als das zentrale geopolitische und geoökonomische Vorhaben Chinas in der Ära von Präsident Xi Jinping. Durch die Arbeit soll ein Beitrag zur Schließung einiger Forschungslücken geleistet werden, etwa die mangelnde Tiefe von Untersuchungen einzelner BRI-Projekte und die Unterberücksichtigung von Verarbeitungsnarrativen in den teilnehmenden Ländern. Die Leitfrage ist, inwiefern die BRI ein politisches bzw. hegemoniales Projekt des von der KPCh gelenkten Staats-Zivilgesellschafts-Komplexes in Ostafrika ist. Zu deren Beantwortung werden Datenbanken internationaler Organisationen und Policy-Dokumente ausgewertet. Außerdem führt der Verfasser eine qualitative Inhaltsanalyse von Zeitungsartikeln lokaler Medienhäuser in den Ländern Äthiopien, Kenia und Tansania durch, um drei Infrastrukturprojekte zu untersuchen. Die Arbeit verdeutlicht, dass die BRI zur Steigerung der Konnektivität in Ostafrika beiträgt. Gleichzeitig führen die Verdichtung der ökonomischen Beziehungen und die Implementierung der Infrastrukturvorhaben in Ostafrika zu zahlreichen Konsequenzen und konturieren ein hegemoniales Projekt.
The Belt and Road Initiative (BRI) has reinforced China’s business engagement in Sub-Saharan Africa (SSA). While previous international business research focused on the internationalization and investments of Chinese companies, this viewpoint uncovers how both local African and international non-Chinese Small and Medium Sized Enterprises (SMEs) may benefit from and participate in the BRI. A focus is laid on the infrastructure sector accounting for the highest investments since the inception of the BRI in 2013. In a conceptual way, the motives of SMEs to participate in infrastructure project business in the context of the BRI are explored. Investigating the challenges of two large transport infrastructure projects, the business potentials for SMEs become visible. It is argued that SMEs find business potentials particularly as investors, sub-contractors and project management experts in the BRI in Sub-Saharan Africa.
Tech hubs (THs) and cognate structures are nowadays ubiquitous in the innovation ecosystem of Sub-Saharan African (SSA) countries. However, the concept of THs is fuzzy due to the lack of a clear and universally accepted definition. This ambiguity is further compounded by the diverse range of organizations that self-identify as hubs, or are categorized as such by others. As a result, research on THs in SSA remained limited. Against the backdrop of established research on the interconnectedness of technology, innovation and entrepreneurship in different organizational forms, this paper is meant to provide fresh insights into the study of THs in SSA. To advance future research, first, it reveals what is special about THs in SSA and how they are related to existing concepts. I particularly argue that they contour a fourth-wave model of incubation. Second, four main categories are unfolded to delineate THs in SSA which is the cornerstone for future research.
The dawn of the 21st Century has witnessed a tremendous increase in trade pacts among nations, resulting in renewed hopes for sustainable enterprise development in emerging economies worldwide. Ghana and other sub-Saharan African (SSA) countries have signed onto several North-South and South-South free trade agreements with the hope of strengthening their presence in the international trade arena, and to promote economic growth in SSA. For over two decades, however, very little has changed, and many have dashed their high hopes as enterprises continue to struggle in SSA. Not even the African Continental Free Trade Agreement (AfCFTA) could renew the hopes of sceptics. Several studies opined that enterprises in SSA could improve their domestic and international competitiveness by establishing mutually beneficial partnerships with their counterparts from the Global North and South. This study delved into the issues that affect North-South and South-South business collaborations and recommends key success factors that could help promote mutually beneficial cross-border business partnerships. The research includes both literature and empirical information on the key success factors of business partnerships between African enterprises as well as between African enterprises and firms from the Global North. We approached the study qualitatively using a phenomenological research design. Research participants included important stakeholders in Africa and Europe's international trade and sustainable enterprise development ecosystem. The study identified several challenges with the current business collaborations and recommended new ways of making such partnerships more beneficial.
Global trade is plagued by slow and inefficient manual processes associated with physical documents. Firms are constantly looking for new ways to improve transparency and increase the resilience of their supply chains. This can be solved by the digitalisation of supply chains and the automation of document- and information-sharing processes. Blockchain is touted as a solution to these issues due to its unique combination of features, such as immutability, decentralisation and transparency. A lack of business cases that quantify the costs and benefits causes uncertainty regarding the truth of these claims. This paper explores how the costs and benefits of a blockchain-based solution for digitalising and automating documentation flows in cross-border supply chains compare to a conventional centralised relational database solution. The research described in this paper uses primary data collected through semi-structured interviews with industry experts, as well as secondary data from literature. Two models based on existing services were developed and the costs and benefits compared and then analysed using the Architecture Trade-off Analysis Method (ATAM) and the Analytic Network Process (ANP). Findings from the analysis show that a consortium blockchain solution like TradeLens is the favourable solution for digitalising and automating information flows in cross-border supply chains.
In der Vergangenheit ist der Materialfluss meist mit der Produktion gewachsen. Mit steigender Produkt-Individualität erhöht sich die Anzahl der zu fertigenden Varianten in der Produktion und somit die Komplexität der Materialflüsse. Im Rahmen dieser Arbeit wurden Möglichkeiten und Methoden zur Aufnahme und Optimierung von Materialflüssen im Zusammenhang mit hoher Variantenvielfalt untersucht.
Im Frühjahr 1817 unternahm der damalige Professor Friedrich List an der Universität Tübingen eine Reise nach Frankfurt a. M., wo zu dieser Zeit die berühmte Ostermesse stattfand. Dort traf er mit den Anführern der Kaufleute zusammen, die darüber klagten, dass die zaghafte wirtschaftliche Entwicklung unter den vielen Zollschranken und den Billigimporten aus England stark zu leiden habe. Deshalb forderten sie die Abschaffung der Binnenzölle und die Bildung einer Wirtschaftsunion. Im Auftrag der Kaufleute verfasste List seine berühmt gewordene Petition an die Bundesversammlung, die lose Interessenvertretung des Deutschen Bundes in Frankfurt. Als die Petition mit großem Beifall aufgenommen wurde, gründete List im Hochgefühl seines Erfolges spontan den "Allgemeinen Deutschen Handels- und Gewerbsverein" – die erste Interessenvertretung deutscher Kaufleute. Er legte damit den Grundstein für den politischen Prozess zur Gründung des Zollvereins von 1834, der wiederum die Vorstufe zur Gründung des Deutschen Reiches von 1871 bildete. Lists damalige Forderungen sind zurzeit wieder hoch aktuell.
Die vorliegende Studie zeigt, dass das Thema Smart Innovation (der Einsatz von KI-Systemen im Innovationsprozess) von hoher Relevanz ist und Zustimmung für den Einsatz von KI im Innovationsprozess besteht. Sowohl von den Unternehmen als auch von den Studierenden werden Effizienzsteigerung, schnellere Bearbeitung großer Datenmengen, die Steigerung der Wettbewerbsfähigkeit und Kosteneinsparungen als Gründe für den Einsatz von KI im Innovationsprozess gesehen. In Deutschland finden KI-Technologien bereits jetzt punktuell und branchenunabhängig Anwendung im Innovationsprozess. Einflussfaktoren, wie Hochschulkooperationen, Innovationsabteilungen und Open Innovation können den Einsatz fördern. Vor allem KMU aus den frühen Phasen der Industrialisierung sollten davon Gebrauch machen. In einem Zusammenspiel von menschlicher Expertise und der schnellen und präzisen Datenverarbeitung der KI liegt das Erfolgsgeheimnis eines möglichst effizienten Innovationsprozesses. Es wird deutlich, dass verschiedene Einflussfaktoren erforderlich sind, um die Anwendung von Smart Innovation praktikabel zu gestalten. So gilt es zunächst die technischen Voraussetzungen einer funktionierenden IT-Infrastruktur zu erfüllen. Gleichbedeutend sind offene Fragestellungen hinsichtlich der Datenverfügbarkeit, des Dateneigentums und der Datensicherheit. Ohne rechtlichen Rahmen sind kaum Akteure gewillt, ihre Daten zu teilen und zugänglich zu machen. Erschwert wird der Einsatz von KI durch den nationalen IT-Fachkräftemangel. So sehen sowohl Unternehmen als auch die Studierenden das größte Hindernis im Mangel von KI-relevantem Know-how. Dies hemmt einerseits die Forschung, andererseits fehlt es den Unternehmen an erforderlichen Fachkräften für eine Einführung von KI im Unternehmen. Es ist jedoch notwendig, den Unternehmen durch das Aufzeigen von Anwendungsbeispielen, die Potenziale und Chancen von Smart Innovation zu vermitteln. Es gilt, die anwendungsorientierte Forschung zu fördern und einen reibungslosen Transfer in die Wirtschaft sicherzustellen. Dieser Wissensaustausch erfordert zudem eine höhere unternehmerische Risikobereitschaft. Es wächst die Notwendigkeit, unternehmensspezifische KI-Strategien zu entwerfen. Die Technologien entwickeln sich schnell, es gilt daher auch für Unternehmen sich diesem Fortschritt anzupassen, um den Anschluss nicht zu verlieren und die Wettbewerbsfähigkeit zu sichern. So liegt die größte Herausforderung im grundlegenden Wandel der Geschäftsmodelle, denn die Wertschöpfung erfolgreicher Unternehmen basiert zunehmend auf "digitalen assets". Daten gelten generell als die neue Ressource, als Rohstoff, auch für Smarte Innovationen. Die Bedeutung von Smart Innovation wird in Zukunft weiterhin ansteigen. Kurz- und mittelfristig unterstützt die Schwache KI vor allem bei der Datensammlung und -analyse, bei der Prozessautomatisierung sowie bei der Bedürfnis- und Trendidentifikation. Weiter werden sich inkrementelle Veränderungen im Innovationsmanagement mithilfe von Simulationen und der zufälligen Kombination von Technologien erhofft. Langfristig wird eine stärkere KI den Einsatz der Menschen im Innovationsprozess in Teilen ersetzen können. Ob autonomes Innovieren zukünftig möglich sein wird, hängt zunächst von dem Ausmaß der Neuheit einer Innovation, aber vor allem auch von der Möglichkeit einer kreativen KI ab. Es ist davon auszugehen, dass die Fortschritte im Bereich der KI nicht nur radikale Innovationen ermöglichen werden, sondern auch zu einer strukturellen Veränderung unseres heutigen Verständnisses des Innovationsmanagements führen.
In dieser Ausarbeitung geht es um den aktuellen Stand der Digitalisierung der Textilindustrie. Sie dient als Grundlage zur Master-Thesis und soll die Frage beantworten, ob ein Informations-System, das die Textilprozesskette begleitet, benötigt wird. Dazu werden die einzelnen Prozessschritte kurz erläutert. In der Ausarbeitung wird auch die Verbindung zwischen der Textilindustrie und den neuen Möglichkeiten mit dem Internet der Dinge beleuchtet.
This article illustrates a method for sensorless control of a switched reluctance motor. The detection of the time instants for switching between the working phases is determined based on the evaluation of the switching frequency of the hysteresis current controllers for appropriately selected sensing phases. This enables a simple and cost efficient implementation. The method is compared with a pulse injection method in terms of efficiency and resolution.
Collaborative apparel consumption is proposed as more sustainable alternative to conventional consumption. The purpose of this study is the exploration of consumers’ motives to participate in collaborative apparel consumption. Findings suggest that consumers’ intention to participate in collaborative apparel consumption is mainly influenced by financial benefits, convenience and sustainability awareness.
This study investigates how integrated reporting (IR) creates value for investors. It examines how providers of financial capital benefit from an improved firm information environment provided by IR. Specifically, this study investigates the effect of voluntary IR disclosure on analyst earnings forecast accuracy as well as on firm value. To do so, we use an international sample of 167 listed companies that voluntarily publish an integrated report. Our analysis shows no significant effect of a voluntary IR publication on analyst earnings forecast accuracy and no significant effect on firm value. We thus do not find evidence for the fulfillment of IR's promises regarding improved information environment and value creation of voluntary adopters. We conclude that such companies might already have a relatively high level of transparency leading to an absent additional effect of IR disclosure. Positive effects of IR appear to be more relevant in environments where IR is mandatory.
This book presents an empirical investigation of the efforts that multinational pharmaceutical companies take in order to find a business model that allows for a profitable access to the Bottom of the Pyramid (BoP) markets. The Bottom of the Pyramid in Africa is frequently mentioned as an attractive market due to its sheer size. Yet most companies struggle to access it because of the low price level, difficult physical market access and challenges when it comes to payment.
More specifically, the book investigates the following business model-related questions: Do pharmaceutical companies provide products that meet the needs of the BoP? What characterizes the value generation of the company? What revenue model leads to a profitable business, and what role does a network of partners play in the business model?
Findings reveal that there is no ‘one-size-fits-all’ answer to these questions. Providing continuous availability, affordability at a good quality of goods and services, creating health awareness, as well as localizing business to achieve a level of inclusivenessare essential prerequisites for success. In the last chapter this book provides a business model prototype that accounts for these key success factors for business at the Bottom of the Pyramid and points to further research topics.
Afrika ist aufgrund überdurchschnittlicher Wirtschaftswachstumsraten und als die weltweit letzten unbearbeiteten Märkte seit einigen Jahren ein populäres Thema der Wirtschaft. Deutsche Unternehmen sind allerdings mit ihrem Engagement auf den afrikanischen Märkten sehr zurückhaltend. So schwankt der Anteil der deutschen Exporte nach Afrika an den deutschen Gesamtexporten seit zehn Jahren um die zwei Prozent; betrachtet man nur Subsahara‐Afrika, so waren es sogar nur 0,5 % in 2014 (Allafi und Koch 2015, S. 3). Bezüglich der Direktinvestitionen (nur Beteiligungskapital, ohne Direktinvestitionskredite) spielt Afrika eine noch geringere Rolle mit nur 1,5 % aller deutschen Investitionen in 2014, wobei hiervon so gut wie alle nach Nordafrika und Südafrika geflossen sind (Deutsche Bundesbank 2015, S. 12 f.). Neben den Standardgründen wie beispielsweise politischen Risiken, schlechter Infrastruktur, schwacher institutioneller Rahmenbedingungen und Governance‐Problemen (vgl. zum Beispiel World Bank 2016a), ist ein gängiges Markteintrittsproblem die fehlende Verfügbarkeit von lokalen Partnern in den Bereichen Vertrieb, Logistik und teilweise auch Produktion (vgl. zum Beispiel Carlowitz und Röndigs 2016). Aktuell ist ein Markteintritt in Afrika ohne lokalen Partner aufgrund der völlig anderen und schwierigen Rahmenbedingungen fast unmöglich.
Unternehmertum spielt sowohl für die Entwicklung afrikanischer Länder eine Rolle, als auch für ausländische Unternehmen mit Markteintrittsplänen. Die infrastrukturellen und institutionellen Rahmenbedingungen für Unternehmertum sind nach wie vor schwierig, wobei aber die fortschreitende Digitalisierung zu einer zunehmend aktiven Start-Up Szene in vielen afrikanischen Ländern führt. Nach wie vor existiert ein Mismatch zwischen den Bereichen in denen Start-Ups entstehen und den Bereichen, wo ausländische Unternehmen Partner für den Markteintritt suchen. Somit bleibt es trotz positiver Entwicklung beim Unternehmertum in absehbarer Zeit schwierig adäquate Partner zu finden.
Entrepreneurship plays a role both for the development of African countries and for foreign companies with market entry plans. The infrastructural and institutional conditions for entrepreneurship are still difficult, but the advancing digitization leads to an increasingly active start-up scene in many African countries. There is still a mismatch between the areas where start-ups are created and the areas where foreign companies are looking for partners for market entry. Thus, despite positive developments in entrepreneurship, it remains difficult to find suitable partners in the foreseeable future.
The financial crisis of 2007-2010 was probably one of the greatest, most lustrous black-swan events that people of our generation(s) will experience – and at its heart, it was a dynamic phenomenon. It is stated in the vision of the System Dynamics Society that we aspire to transform society by influencing decision-making. Yet, it seems as if system dynamics did not play any significant role in this crisis: we did not examine the markets, we did not provide insights to banks, and we did not warn governments or the people. In our presentation we describe the dynamics involved in a housing bubble, and describe what made the last one different. With the insights gained from this exercise we conclude that, from a system dynamics perspective, the dimension of the financial crisis of 2007-2009 was eminently foreseeable, which will lead us to pose the following question: where were we as a field while this crisis was unfolding, why were we not active players? We present a range of potential answers to this question, hoping to provoke some reflection… and maybe some (re)action.
The level of automation in intralogistics has steadily increased over recent years. For small and medium-sized enterprises (SMEs), however, the associated digital change is a major challenge. Since most SMEs are facing increasing sales volumes (e.g. due to e-commerce and good overall economy) in combination with decreasing lot sizes due to the market demand for individualized products, SMEs have to find innovative solutions to cope with these challenges in production as well as in logistics. Innovative technologies, like 3D printing technologies for the production for small lot sizes and future-oriented intralogistics technologies can serve as enablers in logistics to realize flexible logistic processes for increasing market requiremments. Considering that, this paper examines innovative and future-oriented technologies for intralogistics such as smart containers, driverless forklift systems, data glasses, smart shelves and smart pallets regarding their potential for SMEs. This explorative research paper shows that digital technologies are already suitable and available for SMEs.However, challenges are still seen in areas like the identification and digitalization potential and the financing of these new projects. The primary reason escpecially for SMEs for this is that they have to make investments based on an economically feasible payback period and less based on prestigious reasons like digitalization flagship projecs done by large corporations. In addition, the identification of feasible starting points for digitalization within intralogistic systems embedded in specific factory processes is a major challenge not only for SMEs.
Increasing flexibility, greater transparency and faster adaptability play a key role in the development of future intralogistics. Ever-changing environmental conditions require easy extensibility and modifiability of existing bin systems. This research project explores approaches to transfer the Internet of Things (IoT) paradigm to intralogistics. This allows a synchronization of the material and information flow. The bin is enabled by the implementation of adequate hardware and software components to capture, store, process and forward data to selected system subscribers. Monitoring the processes in the intralogistics by means of the smart bin system ensures the implementation of appropriate actions in case of defined deviations. By using explorative expert interviews with representatives from the automotive and pharmaceutical industries, seven practical application scenarios were defined. On this basis, the requirements of smart bin systems were examined. For each individual case of application, a system model was created in order to obtain an overview of the system components and thus reveal similarities and differences. Based on the similarities of the system models, a general requirement profile was derived. After the hardware components of the bin system had been determined, a utility analysis was carried out to find the adequate IoT software. The utility analysis was conducted with a focus on data acquisition and data transfer, data storage, data analysis, data presentation as well as authorization management and data security. The results show that there is great interest in easily expandable and modifiable bin systems, as in all cases, the necessary information flow in the existing bin system has to be improved by means of new IoT hardware and software components.
IT Governance (ITG) is crucial due to its significant impact on enabling innovation and enhancing firm performance. Hence, in the last decade ITG has become important in both academic and in practical research. Although several studies have investigated individual aspects of ITG success and its impact on single determinants, the causal relationship of how ITG promotes firm performance remains unclear. Thus, a more comprehensive understanding about the link between ITG and firm performance is needed. To address this gap, this research aims at understanding how ITG and firm performance are related. Therefore, we conducted a systematic literature review (1) to create an overview on how current research structures the link between ITG mechanisms and firm performance, (2) to uncover key constructs as potential mediators or moderators on the general link between ITG and performance, and (3) to set the basis for future studies on the ITG-firm performance relationship.
The success of an autonomous robotic system is influenced by several not easily identifiable interdependent factors. This paper is set to lay the foundation of an integrated approach in order to examine all the parameters and understand their contribution to success. After introducing the problem, two autonomous systems for the process of unloading of containers are presented. Then a recently developed method for modelling and interpreting all the parameters, the STIC analysis, are introduced. The preliminary results of applying such a methodology to a first study case is shortly presented. Future research is in the end recommended in order to prove that this methodology is the only way to overcome barriers to the investment in autonomous systems in the logistics sector.
Latest advancements in new technologies have made it possible to fully automate the in-plant material flow of small load carriers between the warehouse and the production or assembly line. However, none of methods available in literature fully addresses the planning and dimensioning problem of a logistic system based on these new autonomous technologies. This paper is set to present a method to estimate the fleet size of the new logistic system. After an overview on the state of the art, the method based on combinatorics and probability theory will be explained. A short discussion and suggestions for forthcoming research will conclude the paper.
In a globalized world the importance of a proper segmentation method for identifying target consumers has been increasing. Vast majority of the research in this area focuses on the usage or development of different techniques. Lifestyle is a good criterion for dividing people into groups which then can be better targeted. This article addresses the research question, which classical methods exist to segment markets with the aid of lifestyle. The purpose of this paper is to illustrate several instruments, such as A.I.O., Roper Consumer Styles, VALS-Method, the Sinus-Milieus, Sigma-Milieus, RISC-Method and Semiometrie but also Discriminant and Conjoint Analysis which proved of value in the past. Furthermore it deals with the benefits of this methods but weaknesses are also considered. Therefore several existing literature is examined, and information is collected by institutes providing the typologies. Obvious is, that new methods e.g. predictive analytics already play a major role in marketing, because it can be found much literature about it. In the literature research also appear research implications, because besides the provided information from institutes and journals, there is hardly no data to find if and how companies use the instruments. Furthermore, some important databases cannot be scanned because they are not accessible without paying.
India’s growth: perspectives for Indo-European business “Skilled labour in India: bridging the gap”
(2011)
The following paper is based on a survey conducted for ESB Business School and will show how German companies perceive India’s labour market. Besides existing geographical and sectoral gaps we will reveal gaps in the required qualification profile. Thinking merely of hard qualification factors like education levels, skills etc., though, would be short-sighted. Often cited intercultural qualifications also play an important role.
What can be done? What should be done to bridge these gaps? These will be the leading questions of this chapter. We will discuss some solutions – not forgetting that the problems German companies face are complex and knowing there is no ideal way. However, we will see that some of the most urgent problems can be solved or reduced by Indo-European or Indo-German co operation models in the field of vocational training and institutions of higher education.
Context
In a world of high dynamics and uncertainties, it is almost impossible to have a long-term prediction of which products, services, or features will satisfy the needs of the customer. To counter this situation, the conduction of Continuous Improvement or Design Thinking for product discovery are common approaches. A major constraint in conducting product discovery activities is the high effort to discover and validate features and requirements. In addition, companies struggle to integrate product discovery activities into their agile processes and iterations.
Objective
This paper aims at suggests a supportive tool, the “Discovery Effort Worthiness (DEW) Index”, for product owners and agile teams to determine a suitable amount of effort that should be spent on Design Thinking activities. To operationalize DEW, proposals for practitioners are presented that can be used to integrate product discovery into product development and delivery.
Method
A case study was conducted for the development of the DEW index. In addition, we conducted an expert workshop to develop proposals for the integration of product discovery activities into the product development and delivery process.
Results
First, we present the "Discovery Effort Worthiness Index" in form of a formula. Second, we identified requirements that must be fulfilled for systematic integration of product discovery activities into product development and delivery. Third, we derived from the requirements proposals for the integration of product discovery activities with a company's product development and delivery.
Conclusion
The developed "Discovery Effort Worthiness Index" provides a tool for companies and their product owners to determine how much effort they should spend on Design Thinking methods to discover and validate requirements. Integrating product discovery with product development and delivery should ensure that the results of product discovery are incorporated into product development. This aims to systematically analyze product risks to increase the chance of product success.
Contemporary public enterprises differ from their forebears. Today, they are more similar to private enterprises, receiving far more attention than previously, when privatization processes all over the world were in the spotlight. Furthermore, the broad research stream of entrepreneurship has so far neglected the consideration of public enterprises. To set a future research agenda, the author examines the dispersed literature using an integrative and organizing framework to identify major topics and research findings. This paper reviews articles that investigate the entrepreneurship in contemporary public enterprises. Despite the growing scholarly interest globally, this systematic literature review indicates there is no more than a loose connection between the literature streams of public entrepreneurship and corporate entrepreneurship. Specifically, the review shows that the multidimensional concept of entrepreneurial orientation has thus far been ignored, although autonomy plays a significant role in the literature review, namely in the context of the interference of the public owner. It also reveals other essential research gaps, such as the development of a modern theory of public enterprises. The linked research stream of public-sector corporate entrepreneurship offers a broad area of scholarly research and should encourage further investigation.
Corporate entrepreneurship in the public sector: exploring the peculiarities of public enterprises
(2021)
Entrepreneurship is predominantly treated as a private-sector phenomenon and consequently its increasing importance in the public sector goes largely unremarked. That impedes the research field of entrepreneurship being capable of spanning multiple sectors. Accordingly, recent research calls for the study of corporate entrepreneurship (CE) as it manifests in the public sector where it can be labeled public entrepreneurship (PE). This dissertation considers government an essential entrepreneurial actor and is led by the central research question: What are the peculiarities of the public sector and how do they impact public enterprises’ entrepreneurial orientation (EO)?
Accordingly, this dissertation includes three studies focusing on public enterprises. Two of the studies set the scope of this thesis by investigating a specific type of organization in a specific context—German majority-government-owned energy suppliers. These enterprises operate in a liberalized market experiencing environmental uncertainties like competitiveness and business transformation.
The aims and results of the studies included in this dissertation can be summarized as follows: The systematic literature review illuminates the stimuli of and barriers to entrepreneurial activities in public enterprises and the potential outcomes of such activities discussed so far. The review reveals that research on EO has tended to focus on the private sector and consequently that barriers to and outcomes of entrepreneurial activities in the public sector remain under-researched. Building on these findings, the qualitative study focuses on the interrelated barriers affecting entrepreneurship in public enterprises and the outcomes of entrepreneurial activities being inhibited. The study adopts an explorative comparative causal mapping approach to address the above-mentioned research goal and the lack of clarity around how barriers identified in the public sphere are interrelated. Furthermore, the study bases its investigation on the different business segments of sales (competitive market) and the distribution grid (natural monopoly) to account for recent calls for fine-grained research on PE. Results were compared with prior findings in the public and private sector. That comparison indicates that the barriers revealed align with aspects discussed in prior research findings relating to both sectors. Examples include barriers associated with the external environment such as legal constraints and barriers originating from within the organization such as employee behavior linked to a value system that hampers entrepreneurial action. However, the most important finding is that a public enterprise’s supervisory board can hinder its progress, a finding running counter to those of previous private-sector research and one that underscores the widespread prejudice that the involvement of a public shareholder and its nominated board of directors has a negative effect on EO. The third study is quantitative (data collection via a questionnaire) and builds on both its predecessors to examine the little understood topic of board behavior and public enterprises’ social orientation as predictors of EO. The study’s results indicate that social orientation represses EO, whereas board strategy control (BSC) does not seem to predict EO. Regarding BSC, we find that the local government owners in our sample are less involved in BSC. The third study also examines board networking and finds its relationship with EO depends on the ownership structure of the public-sector organization. An important finding is that minority shareholders, such as majority privately-owned enterprises and hub firms, repress EO when engaging in board networking.
In summary, this doctoral thesis contributes to the under-researched topic of CE in the public sector. It investigates the peculiarities of this sector by focusing on the supervisory board and social oriented activities and their impact on the enterprise’s EO in the quantitative study. The thesis addresses institutional questions regarding ownership and the last study in particular contributes to expanding resource dependence theory, and invites a nuanced perspective: The original perspective suggests that interorganizational arrangements like interfirm network ties and equity holdings reduce external resource dependency and consequently improve firm performance. The findings within this thesis expose resource delivery to potential contrary effects to extend the understanding of interorganizational action with important implications for practice.
Der Erfolg des Resales in der Modebranche wird vor allem durch das starke Wachstum verdeutlicht, denn im Vergleich zum Retail wuchs dieser im vergangenen Jahr 24 Mal schneller. Eine aktuell aufstrebende Form des Verkaufs, Resale, bezeichnet den Prozess, den Produkte durchlaufen, wenn diese ein zweites Mal verkauft, das heißt aus zweiter Hand wiederverkauft werden. Retail hingegen beschreibt den traditionellen Verkauf von Produkten über den (stationären) Einzelhandel. Es kehren also immer mehr Produkte, welche bereits im Besitz eines anderen gewesen sind, in den Handel zurück und stehen erneut zum Verkauf bereit. Womit diese Aufwärtsentwicklung in der Modebranche ermittelt werden kann und inwiefern der Resale auf den Retail trifft, wird im Folgenden beschrieben.
How to separate the wheat from the chaff: improved variable selection for new customer acquisition
(2017)
Steady customer losses create pressure for firms to acquire new accounts, a task that is both costly and risky. Lacking knowledge about their prospects, firms often use a large array of predictors obtained from list vendors, which in turn rapidly creates massive high-dimensional data problems. Selecting the appropriate variables and their functional relationships with acquisition probabilities is therefore a substantial challenge. This study proposes a Bayesian variable selection approach to optimally select targets for new customer acquisition. Data from an insurance company reveal that this approach outperforms nonselection methods and selection methods based on expert judgment as well as benchmarks based on principal component analysis and bootstrap aggregation of classification trees. Notably, the optimal results show that the Bayesian approach selects panel-based metrics as predictors, detects several nonlinear relationships, selects very large numbers of addresses, and generates profits. In a series of post hoc analyses, the authors consider prospects’ response behaviors and cross selling potential and systematically vary the number of predictors and the estimated profit per response. The results reveal that more predictors and higher response rates do not necessarily lead to higher profits.
Die zunehmende erneuerbare Stromerzeugung erfordert Anstrengungen, um den Angebotsschwankungen und der Verteilungsproblematik entgegen zu wirken. Eine dezentrale und am Bedarf orientierte Stromerzeugung mittels Kraft-Wärme-Kopplung (KWK) kann einen wesentlichen Beitrag leisten, um diese Schwankungen auszugleichen und die Netze zu entlasten. Zu diesem Zweck ist aber ein Steuerungssystem für die KWK-Anlagen erforderlich, das sowohl für die Deckung des Wärmebedarfs im Objekt sorgt, als auch gewährleistet, dass die elektrische Energie genau zu den Zeiten erzeugt wird, zu denen sie im Objekt benötigt wird. Die Entkopplung von Stromerzeugung und Deckung des Wärmebedarfs kann dabei über den standardmäßig vorhandenen Wärmespeicher erfolgen. Dieser stellt damit das zentrale Element der Gesamtanlage dar, für die das Steuerungssystem zur Eigenstromoptimierung im Rahmen des Forschungsvorhabens entwickelt und erprobt werden soll.
Im Rahmen des vorliegenden Zwischenberichtes werden die Ergebnisse des 2. des auf insgesamt drei Jahre angelegten Forschungsprojektes vorgestellt. Im Einzelnen sind die Themen Prognose, Bestimmung des Energieinhaltes im Wärmespeicher, stromoptimiertes Steuerungssystem, Aufbau der Feldtestanlagen, Simulation und sozialwissenschaftliche Begleitforschung beschrieben.
Bei den umfangreichen Arbeiten zur Wärme- und Strombedarfsprognose hat sich gezeigt, dass die naive Prognose, die auf der Übernahme der Daten der Vortage beruht, aufgrund des starken Einflusses des individuellen Nutzerverhaltens eine nur schwer zu verbessernde Vorhersagegüte aufweist. Zur Bestimmung des Energieinhaltes im Wärmespeicher wird eine Sigmoidfunktion zur Beschreibung des Temperaturverlaufs über der Speicherhöhe verwendet. Schwierig ist dabei die Anpassung der vier Funktionsparameter mit nur drei Temperaturmesswerten, was jedoch durch geeignete Randbedingungen erreicht werden kann. Das stromoptimierte Steuerungssystem verwendet die Wärmebedarfskurven bei minimalem und maximalem Energieinhalt des Wärmespeichers als Begrenzungen des Optimierungsbereiches, um so die Deckung des Wärmebedarfs zu jeder Zeit zu gewährleisten. Die zwei im Projekt zur Verfügung stehenden Feldtestanlagen wurden mit zusätzlicher Mess- und Steuerungstechnik nachgerüstet, um das entwickelte Steuerungssystem implementieren und testen zu können. Das Simulationsmodell ist im Hinblick auf verschiedene Speicherkonfigurationen erweitert und auf Basis am BHKW-Prüfstand der Hochschule gewonnener Versuchsdaten verifiziert worden, und im Zuge der sozialwissenschaftlichen Begleitforschung werden die Ergebnisse einer im Rahmen des Projektes angefertigten Studie zu den Hemmnissen der KWK vorgestellt.
Mit dem Betrieb von KWK-Anlagen lässt sich nennenswert Primärenergie einsparen. KWK-Anlagen werden aus diesem Grund aufgrund verschiedener Gesetze und Richtlinien gefördert. Zum wirtschaftlichen Betrieb einer KWK-Anlage ist es erforderlich, den größtmöglichen Teil des erzeugten elektrischen Stroms entweder selbst zu verbrauchen oder an Dritte (Mieter, Wohnungseigentümer…) zu verkaufen. Mit dem KWKG 2016 werden größere KWK-Anlagen interessant, und Anlagen mit geringerer jährlicher Laufzeit können sich sogar wirtschaftlicher darstellen als reine Grundlastanlagen.
In digital transformierten Arbeitswelten organisieren die Mitarbeitenden ihre Arbeitszeit, ihren Arbeitsort und die Art und Weise, wie sie Aufgaben erledigen, in größerem Umfang selbst. Unternehmen, die im Zuge des Transformationsprozesses den Grad der Selbstorganisation erhöhen möchten, stehen vor einer komplexen Herausforderung. Selbstorganisation betrifft zahlreiche Elemente der Organisation wie Arbeitsaufgaben und Rollen, Führung, Regeln und Kompetenzen. Auf Basis eines empirisch entwickelten Bezugsrahmens, dem Digitalisierungsatlas, können die verschiedenen Elemente integrativ betrachtet und die Wechselwirkungen zwischen den Dimensionen in den Blick genommen werden. Wird Selbstorganisation ausgehend von der Autonomie der Beschäftigten, Arbeitsaufgaben und die eigene Rolle in der Organisation selbst zu beeinflussen, in den Blick genommen, sind insbesondere die Wechselwirkungen zwischen den organisationalen Dimensionen sowie Führung relevant. Die Spannungen zwischen diesen Dimensionen werden näher fokussiert. Insgesamt zeigt der Beitrag auf, dass Selbstorganisation nicht als ein unabhängiges Phänomen verstanden werden kann, sondern stets in Wechselwirkung mit anderen Dimensionen steht.
Wenn Unternehmen den Schritt in die digitale Arbeitswelt gehen wollen, stehen sie vor der Herausforderung, konkrete Vorstellungen, Ziele und Maßnahmen zu entwickeln und umzusetzen. Häufig fehlt es Unternehmen an Wissen, ihre Transformation der Arbeitswelt strategisch zu gestalten und zu planen. Das Projekt DigiTraIn 4.0 setzt hier an und bietet mit dem Digitalisierungskompass ein Instrument, welches Unternehmen dabei unterstützt, eine Vision und spezifische Ziele für die Digitalisierung ihrer eigenen Arbeitswelt zu entwickeln. Im Anschluss daran unterstützt die Transformationsagenda Unternehmen dabei, konkrete Handlungsmaßnahmen zu entwickeln und deren Ablauf zu planen.
Vielen Unternehmen gelingt es aufgrund der hohen Komplexität nicht, sich bietende Chancen der digitalen Transformation der Arbeitswelt auszuschöpfen und Risiken zu vermeiden. Um die Digitalisierung aktiv gestalten zu können, müssen die für die jeweiligen Digitalisierungsinitiativen relevanten Handlungsfelder identifiziert werden. Hier setzt die vorliegende Forschung an. Anhand einer Einzelfallstudie in einem mittelgroßen deutschen Versicherungsunternehmen werden im vorliegenden Beitrag die konkreten Auswirkungen der digitalen Transformation auf die beteiligten Mitarbeiter analysiert und Implikationen diskutiert. Hierzu wurde ein Digitalisierungsprojekt, und zwar die Digitalisierung der bislang papierbasierten analogen Geschäftsprozesse (E-Akte), in den Blick genommen. Auf Basis der Durchführung und Auswertung von 24 Interviews, in denen die direkten Effekte der Veränderungsmaßnahme aus Sicht der Mitarbeiter und Führungskräfte erfasst und analysiert wurden, ließen sich 10 Handlungsfelder identifizieren, in denen sich die Arbeitswelt des untersuchten Unternehmens durch die Digitalisierung des Geschäftsprozesses verändert.
Logistics has undergone tremendous changes over the past few decades. Above all with the advent of the digital age, we have witnessed the significant impact of new technologies on supply chains in terms of business transformation, increased agility and performance. However, many businesses have chosen to harness the full potential of these technologies to create further value (Bughin et al, 2017). High investment costs, fears for cyber security, a lack of expertise in the workforce and insufficient awareness of the concrete benefits of these technologies are just some of the factors hampering the decision to adopt digital technologies.
The following chapter draws on the findings of both recent quantitative and qualitative research conducted by practitioners und academics.
Fehler, Manipulation und Rationalität – wie das Reporting das Verhalten der Entscheider beeinflusst
(2020)
Der Zweck des Management Reporting besteht darin, den Informationsbedarf der Führungskräfte zu befriedigen. Sowohl Ersteller als auch Nutzer von Berichten handeln aber nur begrenzt rational. Berichte wirken deshalb nicht „zielgenau“, sondern lösen vielfältige nicht gewünschte Reaktionen bei den Beteiligten aus. In diesem Beitrag erfahren Sie, wie sich „der Faktor Mensch“ auf die Erstellung und Nutzung von Management Reports auswirkt und wie ein effektives und effizientes Management Reporting unerwünschte Wirkungen minimieren kann.
Dieses Buch beschreibt detailliert die Voraussetzungen und den Prozessablauf von Business Cases. Diese stellen in der Praxis das wichtigste Instrument dar, um unternehmerische Entscheidungen auf ihre Vorteilhaftigkeit zu analysieren. Um einen adäquaten Business Case zu erstellen, reicht allerdings die reine Beherrschung der relevanten Methoden der Investitionsrechnung nicht aus. Andreas Taschner gibt hilfreiche Anleitungen und Tipps zur Methodenwahl und Ergebnisdarstellung und erläutert weitergehende Fragen, wie die Berücksichtigung von Unsicherheit oder die Einbeziehung nicht-monetärer Faktoren. Die Orientierung am idealtypischen Prozess hilft beim Erarbeiten eigener Business Cases und liefert einen Leitfaden für die ersten selbstständigen Arbeiten. Anwendungsbezogene Fragen und Antworten vertiefen die Thematik. „Business Cases“ wendet sich an Unternehmenspraktiker in den Bereichen Investition, Controlling, Planung und Unternehmensführung. Studierende der Wirtschaftswissenschaften an Fachhochschulen und Universitäten, insbesondere mit den Schwerpunkten Controlling und Unternehmensführung, profitieren von der kompakten Wissensvermittlung.
Lean Management hat in viele Unternehmen Einzug gehalten. Lean Konzepte stellen neue Anforderungen an die Art und Struktur der benötigten Kosteninformation, welche von traditionallen Kostenrechnungssystemen nicht unmittelbar erfüllt werden. Vertreter eines „Lean Accounting“ schlagen deshalb teils radikale Änderungen und eine Vereinfachung der Kostenrechnung vor. Der Beitrag diskutiert die Beschränkungen der traditionellen Kostenrechnung bei der Umsetzung von Lean Management und stellt ausgewählte Ansätze eines „Accounting for Lean“ vor. Die Analyse zeigt, dass Ansätze des Lean Accounting zu eng fokussiert sind und die in der Praxis vorhandene Pluralität der Kostenrechnungsfunktionen nicht adäquat abbilden können. Eine radikale Neugestaltung bestehender Kostenrechnungssysteme wird deshalb als unrealistisch und unbegründet verworfen. Der Beitrag entwickelt alternative Vorschläge, wie Konzepte des Lean Managements und die dafür benötigte Kosteninformation in traditionellen Kostenrechnungssystemen integriert werden können.
Increasing concerns regarding the world´s natural resources and sustainability continue to be a major issue for global development. As a result several political initiatives and strategies for green or resource-efficient growth both on national and international levels have been proposed. A core element of these initiatives is the promotion of an increase of resource or material productivity. This dissertation examines material productivity developments in the OECD and BRICS countries between 1980 and 2008. By applying the concept of convergence stemming from economic growth theory to material productivity the analysis provides insights into both aspects: material productivity developments in general as well potentials for accelerated improvements in material productivity which consequently may allow a reduction of material use globally. The results of the convergence analysis underline the importance of policy-making with regard to technology and innovation policy enabling the production of resource-efficient products and services as well as technology transfer and diffusion.
Businesses need to cope with myriad challenges including increasingly competitive markets and rapid developments in digital technology. The overall aim of the research described in this paper is to generate fresh insights into the impacts of digitalisation on the design and management of global supply chains. It focuses on understanding the current adoption rate of new technologies in global supply chains, identifying perceived opportunities and challenges and clarifying the critical factors driving (and inhibiting) their deployment. The authors administered an online survey with a global sample of respondents from various supply chain functions, resulting in a sample of 142 responses. Significant differences emerged in adoption patterns between companies of different sizes. Moreover, the study pointed to a widening gap (or a ‘digital divide’) between leaders and laggards in terms of technology adoption. Perceived benefits and challenges also differ notably between companies of varying sizes. Adoption patterns are very diverse across specific technologies. The results further suggest that there is a significant correlation between adoption of digital technologies and different dimensions of company performance.
Purpose: This study aims to conceptualize and test the effect of consumers´ perceptions of complaint handling quality (PCHQ) in both traditional and social media channels.
Design/methodology/approach: Study 1 systematically reviews the relevant literature and then carries out a consumer and manager survey. This approach aims to conceptualize the dimensionality of PCHQ. Study 2 tests the effect of PCHQ on key marketing outcomes. Using survey data from a German telecommunications company, the study provides an explanation for the differences in outcomes across traditional (hotline) and social media channels.
Findings: Study 1 reveals that PCHQ is best conceptualized as a five dimensional construct with 15 facets. There are significant differences between customers and managers in terms of the importance attached to the various dimensions. The construct shows strong psychometric properties with high reliability and validity, thereby opening up opportunities to treat these facets as measurement indicators for the construct. Study 2 indicates that the effect of PCHQ on consumer loyalty and word-of-mouth (WOM) communication is stronger in social media than in traditional channels. Procedural justice and the overall quality of service solutions emerge as general dimensions of PCHQ because they are equally important in both channels. In contrast, interactional justice, distributive justice and customer effort have varying effects across the two channels.
Research limitations/implications: This study contributes to the understanding of a firm´s channel selection for complaint handling in two ways. First, it evaluates and conceptualizes the PCHQ construct. Second, it compares the effects of different dimensions of PCHQ on key marketing outcomes across traditional and socialmedia channels.
Practical implications: This study enables managers to understand the difference in efficacy attached to different dimensions of PCHQ. It further highlights such differences across traditional and social media service channels. For example, the effect of complaint handling on social media is of particular importance when generating WOM communication.
Originality/value: This study offers a comprehensive conceptualization of the PCHQ construct and reveals the general and channel contingent effects of its different dimensions on key marketing outcomes.
Purpose: The purpose of this paper is to find out the influences of sustainability labels on fashion buying behaviour. Despite key information about Fair Trade is provided in all stores of the sample company, customers seem not to be aware of the Fair Trade concept. Therefore this paper aims to give recommendations for a fashion retailer in terms of elucidation about Fair Trade by answering the following research questions: Which influences do sustainability labels wield on customer´s buying behaviour? Are consumers of textile products aware of the function and backgrounds of the Fair Trade label?
Design/methodology/approach: A paper-based questionnaire was administered to 128 customers of a German fashion retailer "Adler Modemärkte AG" in four city stores from which 127 were correctly completed. Additionally an adjusted self-completion questionnaire administered to 50.000 customers online from which a total of 1.712 were correctly completed. Descriptive analysis and cross tabulations were applied to abstract the main research findings and evaluate the hypotheses.
Findings: Key findings suggest that Adler should either enhance their communication strategy regarding Fair Trade or remove Fair Trade products from the assortment, as the majority of respondents are not aware of Adlers´ Fair Trade products. The Fair Trade label could neither be identified as consumer-barrier nor sales support. Further findings revealed participants have more knowledge about Fair Trade than initially assumed.
Research limitations/implications: Majorly women aged between 56 and 75 participated in the survey. Findings are limited to geography, the target group of the fashion retailer Adler, gender, age group and the research method questionnaire.
Customer needs and requirements are getting increasingly diverse and consumers more and more want to express their individuality with the products they buy. Due to the emergence of the internet and possibilities given, customers no longer only play a passive role, but are actually enabled to determine what they are purchasing. Therefore customisation or personlisation approaches like the miadidas concept from adidas, providing customised performance shoes or sneakers are more popular than ever. The prosumer concept already plays an important role trying to satisfy the demands of customers in future. As apparel for outdoor activities represents the largest and most important part of the sports good market in Germany and is yet still expected to grow, the purpose of this study is, on the one hand to identify diverse prosumer concepts existing and on the other hand to examine to what extent companies of the outdoor industry already have implemented prosumer concepts. A content analysis of homepages and online shops of 30 different European and North American outdoor brands was conducted. Results show, that companies of the outdoor industry have already implemented several prosumer concepts, but most of them are mainly concentrating on one prosumer approach and the involvement of professional users of their products.
Case study: EMP
(2018)
The purpose of this research paper is to investigate the business model of the retailer EMP. The in-depth literature review develops the relevance of merchandising for the rock and heavy metal scene and the relevance of EMP within that market. Literature about existing approaches of multi-channelling has been reviewed. Based on this theoretical framework, a case study of EMP has been drafted. Findings are discussed, focusing on the performance of EMP as a multi-channel and lifestyle retailer and additionally provide valuable managerial implications for fashion retailers. Implications for further research address lifestyle retailers to contribute to the findings or validate them with different examples. The research is clearly limited by the amount of scholar literature concerning EMP in particular. Hence, magazines, journals and information provided by the company serve as reference. Even though EMP provided some information, gathering any information about how EMP manages multi channelling operationally was not possible.
Co-design and endorsement
(2018)
The purpose of this paper is to determine the success factors regarding celebrities of the music business involved in fashion advertising. That famous people have the power to help brands and products to stand out among others is proven and popular. This paper is concentrating on successful musicians and their endorsements of fashion brands and examines the benefits for both, the brand and the artist. It investigates how consumer perceives brand and artist collaboration and what factors enhance the purchase intention and increase sales. This paper is structured in the following manner: The introduction presents the research question and sets the aim for the paper, followed by the analysis of the existing literature. The paper ends with conclusions, limitations and suggestions for further research.
Aim of this paper is to provide an understanding to which extent music and fashion interdepend and interact referring to the music and fashion trend development, focusing the period from 1950 till today. It further helps the reader to gain an insight if the technology provided influences the development and the access of music and fashion in future. The research for this paper required the use of secondary sources including library and online research. The goal was to gather information about the former and current development of music and fashion. These methods were the best alternatives of secondary sources as they provided trusted results thus enhancing the accuracy of the data being collected. But however they were also limited since mainly data for the fashion and music development of the noughties were limited. This is explainable by the key finding that the development of this time is not as distinct as the one of the former times, when a fashion trend came along with a new music genre or hit, which implies that fashion and music correlate to a certain extent, but characterized by a reactivation of the music and fashion trends of previous times without any new inventions.
The purpose of this paper is to identify key success factors of Crowdfunding in the Music Business in order to discuss their applicability to the Fashion Industry. The research methodology applied is a literature review examining academic and non-academic references. Key research findings include four main success factors. First explains the innovative and adaptive nature of the music industry caused by historical evolution. Second strong commitment and connection to the fan base is identified as success factor. Third manageable effort for the realisation on a large scale reduces the risk of a failure. And, last success factor describes the successful implementation of campaign specific aspects. The discussion finally shows that three of four success factors can be adapted to the Fashion Business. Due to little scientific research in the field of Crowdfunding in the Music Business, the success factors are worked out independently, based on general literature. Accordingly, quantitative testing and further analysis is recommended.
This article aims to point out main changes of the music industry since the advent of the Internet and how the fashion industry can learn from it. Different factors are researched with a birds-eye perspective by conducting a literature review. The results are limited by the availability of sources and the implications are based on a theoretical foundation. For further research the conclusions drawn for the fashion industry have to be proven empirically. After reading the paper, the reader has rather an overview of the changed circumstances and how the music industry reacted than deep knowledge in each field. More specifically, this paper gives an overview of the changed circumstances due to digitalisation and how the music industry reacted within. As both the fashion and music industry have their similarities, they are limited in their comparability, since fashion products cannot be fully digitalized like a music record. The fact that the music industry had to reinvent itself rapidly to adopt new possibilities and chances results from the article. To make use of the sustainability trend and to build communities in order to include them in the creation process are the major suggestions for the fashion industry.
Purpose of the present research paper is to examine the current state of research, define dimensions of research and reveal gaps in research on the topic of ‘Fashion and music’. To do so, the methodology of a scientific literature review was applied. The literature review revealed that music and its business mainly serve the fashion industry as influencer on trends, image building marketing tool, support of fashion processes and contributor to the development of innovative fashion products. Both industries provide identify-forming features, unify their mutual target groups in a certain lifestyle and thus enlarge their own target market. This results in increased brand awareness, image and credibility, emotionalized brand experience, differentiation and sophisticated brand identity. The present paper can serve as the basis for further research. It is limited by the time, depth and availability of data collection, the predominance of grey literature and its focus on the modern relationship of fashion and music.
Music is omnipresent and an important factor for cultural and social development. Thus, the connection between music and fashion has rarely been contemplated yet. In particular, this research paper is concerned with the connection between music and fashion communication, with special interest to its emotional background in the context of neuromarketing. The research question of how music affects the perception of a fashion brand, when regarded as emotional stimulus in the context of neuromarketing, has been investigated by researching existing literature. Without attempting to explain neurological processes to their core, this paper tries to give an overview of how music generates emotion and how this can be used for branding activities. This led to the result that music causes positive emotional response of the consumer, when used in marketing actions. Through emotional response, the perception, identity, and recall of a brand are strongly influenced.
This paper is purposed to examine the impact of grunge music on fashion and to explain how grunge music is reflected in grunge style. The research methodology applied is a case study on grunge music and grunge style. Key findings suggest that different elements of grunge music had a great impact on the evolution of grunge style: Mentality and philosophy of the movement, musical style and sound as well as lyrical concerns are incorporated by grunge style. Commercial exploitation of grunge partly led to its downfall. Moreover, the original spirit of the movement is not commonly shared by all sub-genres’ respective contemporary styles. Musicians had great impact on the evolution of grunge style and unintentional rose to style icons. The research is limited by the amount of academic literature concerning the connection between grunge music and grunge style. Therefore, journal entries and blogs are used as reference as well.
The purpose of this research paper is to find out to which extent rap music merchandise is influencing the fashion world of today. The research design is mainly created through analysing Internet sources. The key findings of this paper describe the way rap merchandise is created and distributed nowadays. Furthermore, is explained how an idea becomes trend and how rap artists influence trend creation, especially through social media channels. The topic around rap merchandising products and strategies is a very new one, thus there is barely any literature to find. Nevertheless, trend leading online music platforms and blogs offer a lot of grey literature about the research topic. In this paper, the analysis of rap merchandise and fashion is focused on clothing items to create a better understanding in which dimension the influence of rap merchandise on the fashion world is given.
The purpose of this paper is to identify the role of in-store music in the fashion retail environment and to describe music as an atmospheric building tool in order to influence customer behaviour with emotions created by musical compositions. As offline retailer try to differentiate their stores through shopping experiences, atmospherics like visuals, scent and sound are appropriate tools to reinforce brand image and therefore customers’ willingness to enter, explore and purchase. Music can be a powerful primary element in creating or enhancing sensory experiences of shoppers and serves as a powerful connection to emotions. Focus of the literature review lies on the emotions which are triggered though different musical characteristics and then affect the customer behaviour. The paper offers a concisely presented review and highlights crucial aspects on what role in-store music has on customers’ perception of atmosphere, emotions and behaviour.
The purpose of this paper is to examine the relationship between the consumers’ perception of sustainability and the application of a QR-code in stores with the focus on the information searching behavior regarding sustainable aspects. An online questionnaire was conducted with fashion students at Reutlingen University: in total, 65 students participated in the survey. Paired samples t-test and other statistical analyses were applied to test research questions. Apart from this, the research paper is based on a literature review. Furthermore, the decision was taken to use a projective method in the form of a dummy fashion fTRACE website. Key findings of the survey are that participants give sustainable aspects a higher importance with a QR-code than without one. Participants who prefer a product with detailed information experience a “positive shopping feeling” when provided with transparency via a QR-code. “Origin”, “production” and “quality” were rated of higher importance by those participants. These findings suggest that, transparency provided through the application of a QR-Code in stores influences the consumers’ perception of sustainability. Due to the small sample size of participants (65) in the study, findings of this research not generalizable to a larger population. This paper focused on the consumers’ information searching behavior regarding sustainable aspects, limiting its findings to impacts on perception of sustainability. Further research is therefore recommended.
The aim of this paper is to examine the impact of sustainability communication in the fashion industry on the customers’ behavior with a focus on consumers’ perception regarding websites with sustainability-specific content. Based on a profound literature review, a projective method in form of two dummy websites is developed. Both websites illustrate sustainability communication with comprehensive and transparent information demonstrating a credible, trustful and serious commitment. Additionally, both sites have the same structure and an appealing, visualized website design as well as a customer oriented communication. While each website consists of almost the same aspects such as Vision & Mission, Value chain, Corporate Commitment, Working Conditions, Environment, Social Commitment and documents such as a Sustainability Report and Code of Conduct, they differ enormously in the sustainability-specific content. For instance, website 1 represents a sustainable and responsible company communicating sustainable issues about eco-friendly materials, fair working conditions, ecological production and their social commitment. It further includes eco-friendly wash and care advices as seen by reformation to remember consumers to take care of the environment, e.g. to wash cold or by using ecological detergents. In contrast, website 2 does not represent a sustainable and responsible fashion brand. It also does not communicate sustainable efforts or a sustainable engagement. Rather it is about offering trendy, low-priced fast- fashion products, produced under unfair working conditions with wages and working hours as usual terms in production countries with a focus on style and design. Regarding website 2, all raw materials have been produced conventionally in developing countries and are therefore not eco-friendly, resulting in a pollution of the environment due to long transport routes. Additionally, the website voices the wish to improve the chances for developing animal protection only minimally, showing that the company is not socially committed. Although website 2 focuses on transparency and a customer-oriented communication, it is not sustainable. Both websites are tested via an online survey. A total of 90 fashion students participated in the sample.
The purpose of this paper is to find out how musicians are able to differentiate themselves from their competitors by using their style. Casting shows and the evolution of the contestants’ style during and after the show serve as a paradigm for creating differentiation by style. The method of research was diverse but largely drawn from research papers as well as online magazines and newspapers. Within the scope of the research, it was feasible to draw on a varied range of sources to answer the research question. In the course of this research paper, it was possible to define key factors for a musician to create differentiation by style in modern times. By examining the style of casting show contestants, it was explored to which extent they transform from rather normal people to pop stars. In reducing the detailed analysis of casting shows to three shows and contestants, only a broad overview was provided. The paper is of interest to those working for casting shows in order to develop those.
Case study: Marillion
(2018)
The purpose of this paper is to highlight the use of crowdfunding,
demonstrated by a case study about the rock band Marillion. The research
methodology applied is a literature review examining academic references. On this basis, a case study by exemplary illustrating the rock band Marillion and how they invented crowdfunding has been drafted. Findings suggest that the crowdfunding concept is no new phenomenon, since the rock band Marillion has investigated the business model. Recently, the funding method is applied to the fashion industry; hence it is efficient and engaging to finance projects by that specific business model. A limitation of this paper is that the topic of crowdfunding is new to the fashion business and needs further research and tests until they are practicable to interpret. Results show that there is a high potential for using crowdfunding in fashion by reaching a long-term change in this industry.
Due to the increasing awareness of social and environmental issues of the consumer, sustainability has become significantly important in the fashion businesses. Therefore, developing a sustainable supply chain is crucial for fashion companies to meet consumer´s consciousness. According to Bin Shen (2014), the Fast Fashion Retailer H&M is more likely to select suppliers in countries with a low score on the human wellbeing factor of the Sustainable Society Index (SSI). This paper extends the findings of Bin Shen (2014) and investigates fashion firms of different segments on their scoring at the 8 underlying categories of the SSI. This approach let the researcher assume that fashion firms of different segments which are active in sustainability are selecting their suppliers in countries with a low degree on the 8 categories of the SSI. Consequently, by utilising the SSI as a tool, the findings of this paper will be helpful to profile and compare Fashion companies of different segments in their supplier selection in regards to sustainability.
The purpose of this paper is to give an overview about the links between the fashion and music industry. It focuses on the idea that digitalization has broken the rules of the traditional music industry value chain. This touches both the production and the consumption side of music. This change finally also has an intense impact on the fashion industry, as the music industry has been big supplier of fashion trends itself. The absence of this supplier plus the changes within the fashion industry itself by the fast-fashion development are considered as a reason for more competition and therefore price pressure. An in-depth future research about the fashion and music system is therefore required to develop answers for the current situation. This article should be interpreted more as a personal viewpoint of the author to this topic rather than a research paper based on the usual methodological criteria.
Why are organizations and markets slow to transform toward sustainability despite the abundant well-recognized opportunities it provides? An important subset of the phenomena this question addresses involves decision-makers recognizing the existence of opportunities but failing to undertake ambitious, effective, sufficient, or timely action. Building on existing research on capability traps, market formation, and managing sustainability, we focus on the forces con-straining organizations from developing the capabilities and market infrastructures required for sustainability transformations. We characterize types of sustainability initiatives and, using causal loop diagramming, visualize structures that enable and constrain how organizations can navigate individually and collectively worse-before-better dynamics resulting from uncertain,nonlinear, and delayed returns. Being under day-to-day pressures and deeply intertwined within their environment, organizational actors find it difficult to recognize, undertake, maintain, and coordinate necessary efforts internally and externally. We discuss research implications and directions for future research on avoiding these traps and accelerating sustainability transformations.
As consumer awareness surrounding impacts of the climate crisis continues to be a notable threat, businesses are searching for new models to make their sustainability profile even better. As a result, the implementation of a company’s sustainability vision following the SDGs has to be linked closely to the integration of customers into strategic action. One success factor is the management of customers over their entire life cycle. The Customer Journey serves as a model to systematise this approach, by designing touchpoints throughout the purchasing process in order to motivate consumers to act sustainably. Based on behaviour models, the authors develop recommendations for the food industry to design a sustainable Customer Journey that helps to reduce the percentage of consumers reporting positive attitudes to sustainable products while not exhibiting corresponding behaviour.
Dieser Beitrag entwickelt ein Managementmodell, das Unternehmen dabei unterstützt, relevante Aktionsfelder zur nachhaltigen Steuerung von Konsumenten entlang der eigenen Customer Journey zu identifizieren. Aufbauend auf dem SHIFT-Modell, als strukturelle Abbildung des nachhaltigen Käuferverhaltens, wird die Customer Journey entlang der owned, paid und earned Touchpoints aufgezogen. Mithilfe des faktisch analytischen Ansatzes, der die Integration neuer Erkenntnisse in die Forschungsstrategie unterstützt, werden Aktionsfelder identifiziert, die als grundlegende Logik Unternehmen dazu anleiten sollen, bei der Ausgestaltung der eigenen nachhaltigen Customer Journey dieses Strukturraster anzunehmen.
Governments and public institutions increasingly embrace digital opportunities to involve citizens in public issues and decision making. While public participation is generally seen as an important and promising venture, the design of the participation processes and the utilized digital infrastructure poses challenges, especially to the public sector. Instead of limiting conceptual guidance and exchange to one domain, we therefore develop a taxonomy for digital involvement projects that unites the domains of e-participation, citizen science and crowd-X. Embedded in a design science research approach, we follow an iterative design process to elaborate the key characteristics of a digital involvement project based on the participation process, its individuals and digital infrastructure. Through evaluating the artifact in a focus group with domain practitioners, we find support for the usefulness of our taxonomy and its ability to provide guidance and a basis for discussion of digital involvement projects across domains.
In recent years, the rise of social media received significant importance in marketing research and practice. Consequently, interfaces to social media platforms have also been integrated into Business-to-Business (B2B) salesforce applications, although very little is as yet known about their usage and general impact on B2B sales performance. This paper evaluates 1) the conceptualization of social media usage in dyadic B2B relationships; 2) the effects of a more differentiated usage construct on customer satisfaction; 3) antecedents of social media usage on multiple levels; and 4) the effectiveness of social media usage for different types of cus-tomers. The framework presented here is tested cross-industry against data collected from dyadic buyer-seller relationships in the IT service industry. The results elucidate the precondi-tions and the impact of social media usage strategies in B2B sales relations.
Participation in fast fashion brands’ clothes recycling plans in an omnichannel retail environment
(2020)
The rise of the fast fashion industry allows more and more people to participate in fashion consumption, but goes along with negative consequences on the environment. To reduce wastage, fast fashion retailers have begun to offer used clothes recycling plans to which customers can submit clothes they no longer wear. Since these recycling plans have mainly been operated in offline stores so far, the rise of omnichannel retailing poses new challenges on retailers with regard to organizing the plan and motivating consumers to participate. On a sample of N=370 Chinese fast fashion consumers, this paper investigates, which factors determine consumers’ willingness to participate in fast fashion brands’ used clothes recycling plans in an omnichannel retailing environment. It finds that consumers’ clothes recycling intention is determined by individual predispositions (environmental attitude, impulsive consumption), as well as by organizational arrangements (channel integration quality), as well as by the outcomes of their interaction (consumer satisfaction, brand identification). Conclusions are drawn, implications for omnichannel fast fashion retailing practice, as well as for further research, derived, and limitations discussed.
Omnichannel retailing and sustainability are two important challenges for the fast fashion industry. However, the sustainable behavior of fast fashion consumers in an omnichannel environment has not received much attention from researchers. This paper aims to examine the factors that determine consumers’ willingness to participate in fast fashion brands’ used clothes recycling plans in an omnichannel retail environment. In particular, we examine the impact of individual consumer characteristics (environmental attitudes, consumer satisfaction), organizational arrangements constitutive for omnichannel retailing (channel integration), and their interplay (brand identification, impulsive consumption). A conceptual model was developed based on findings from previous research and tested on data that were collected online from Chinese fast fashion consumers. Findings suggest that consumers’ intentions for clothes recycling are mainly determined by individual factors, such as environmental attitudes and consumer satisfaction. Organizational arrangements (perceived channel integration) showed smaller effects. This study contributes to the literature on omnichannel (clothing) retail, as well as on sustainability in the clothing industry, by elucidating individual and organizational determinants of consumers’ recycling intentions for used clothes in an omnichannel environment. It helps retailers to organize used clothes recycling plans in an omnichannel environment and to motivate consumers to participate in them.
The digital age makes it possible to be globally networked at any time. Digital communication is therefore an important aspect of today’s world. Hence, the further development and expansion of this is becoming increasingly important. Even within a wireless system, copper channels are important as part of the overall network. Given the need to keep pushing at the current limitations, careful design of the cables in connection with an adapted coding of the bits is essential to transmit more and more data.
One of the most popular and widespread cabling technologies is symmetrical copper cabling [1, pp. 8-15]. It is also known as Twisted Pair and it is of immense importance for the cabling of communication networks.
At the time of writing this thesis, data rates of up to 10 GBit/s over a transmission distance of 100 m and 40 GBit/s over a transmission distance of 30 m are standardized for symmetrical copper cabling [2]. Other lengths are not standardized. Short lengths in particular are of great interest for copper cables, because copper cables are usually used for short distances, such as between computers and the campus network or within data centres.
This work has focused on the transmission of higher order Pulse Amplitude Modulation and the associated transmission performance. The central research question is:“how well can we optimize the transmission technique in order to be able to maximise the data bandwidth over Ethernet cable and, given that remote powering is also a significant application of these cables, how much will the resulting heating affect this transmission and what can be done to mitigate that?”
To answer this question, the cable parameters are first examined. A series of spectral measurements, such as Insertion Loss, Return Loss, Near End Crosstalk and Far End Crosstalk, provide information about the electromagnetic interference and the influence of the ohmic resistance on the signal. Based on these findings, the first theoretical statements and calculations can be made. In the next step, data transmissions over different transmission lengths are realized. The examination of the eye diagrams of the different transmission approaches ultimately provides information about the signal quality of the transmissions. An overview of the maximum transmission rate depending on the transmission distance shows the potential for different applications.
Furthermore, the simultaneous transmission of energy and data is a significant advantage of copper. However, the resulting heat development has an influence on the data transmission. Therefore, the influence of the ambient temperature of cables is investigated in the last part and changes in the signal quality are clarified.
The paper analyses the importance of List's views on growth and integration from the perspective of modern approaches to economic growth and international economics. Furthermore, some ideas will be presented on how List's ideas could help to explain and understand current economic developments, such as the crisis of the European Union or the new form of isolationism of the United States of America.
Entwicklung eines Portfolios von Energieeffizienzdienstleistungen für kommunale EVU. - Kurzfassung
(2016)
Wie kann die Digitalisierung in der Bauzulieferbranche erfolgreich gemeistert werden? Die Fülle und Komplexität der Fragen dazu lassen sich auf zwei zentrale Kernfragen reduzieren: Was sind die richtigen Inhalte und wesentlichen Werttreiber der Digitalisierung? Und wie muss zukünftig mit der steigenden Informationsflut, der rasant wachsenden Komplexität und der abnehmenden Planbarkeit umgegangen werden?
In diesem Beitrag wird ein Framework vorgestellt, das Bauzulieferern hilft, ihr digitales Zielbild mit seinen Werttreibern systematisch aus dem Kundennutzen abzuleiten. Das Framework berücksichtigt die Besonderheiten der Bauzulieferindustrie, kann aber mit leichten Anpassungen auch auf andere Branchen angewendet werden. Aufbauend auf dem Zielbild können Unternehmen definieren, welche technischen, personellen und organisatorischen Veränderungen für dessen Umsetzung erforderlich sind. Um flexibel mit den dynamischen Veränderungen in ihrem Ökosystem und kulturellen Herausforderungen umgehen zu können, werden zudem fünf Einflussgrößen identifiziert, die Unternehmen bei der Entwicklung der dafür benötigten Evolutionskompetenz berücksichtigen müssen.
Kundenforschungsprojekte sind häufig durch einen beschränkten Fokus auf bestimmte Untersuchungsobjekte, Forschungsdesigns und Datenanalyseverfahren geprägt. Leider ist das häufig zu beobachtende Standardvorgehen nicht immer korrekt und liefert in vielen Fällen sogar fehlerhafte Ergebnisse. Die Diskussion des optimalen Untersuchungsobjekts und des geeigneten Untersuchungsdesigns sind Gegenstand des ersten Teils dieses Beitrages.
Das in Kundenforschungsprojekten häufig zu beobachtende Standardvorgehen liefert oftmals fehlerhafte Ergebnisse. Wir plädieren daher für einen "Schritt zurück", um einen ganzheitlichen Blick auf den Baukasten der Kundenforschungsinstrumente zu ermöglichen. Aufbauend auf dem ersten Beitrag in WiSt-Heft Nr. 4/2016, S. 188–193, in dem die Ausgangslage beschrieben und die ersten beiden Dimensionen der Kundenanalyse (Objekt der Forschung, und Forschungsdesign) diskutiert wurden, werden im vorliegenden zweiten Teil Aspekte der Datenanalyse thematisiert.
In der Konsumentenforschung werden bei der Analyse von Kaufentscheidungen zwei Dimensionen unterschieden, die das Entscheidungsverhalten des Kunden maßgeblich beeinflussen, das bei der Entscheidung wahrgenommene Risiko (rationale Komponente) und die Motivation oder Lust des Kunden, sich mit dem Objekt der Entscheidung intensiv auseinander zu setzen und sich zu informieren (emotionale Komponente). Bei Digital Natives lohnt sich eine genauere Betrachtung.
Bausparverträge sind kombinierte Spar- und Finanzierungsinstrumente, die für die breite Bevölkerung ausgelegt sind. Im Jahr 2020 umfasste der Bestand an Bausparverträgen in Deutschland ca. 25 Mio. Verträge. Ein wesentlicher Teil der Attraktivität des Bausparvertrags für Kunden liegt in der hohen Flexibilität dieser Finanzprodukte, die im Vertragsablauf eine flexible Anpassung an individuelle Finanzierungsbedingungen ermöglicht. In der Sparphase sind das insbesondere Möglichkeiten zur Erhöhung, Ermäßigung und Teilung der Verträge sowie zur relativ flexiblen Anpassung der Sparrate. Bei einem zuteilungsreifen Vertrag kann die Sparphase innerhalb bestimmter zeitlicher Grenzen fortgesetzt werden. In der Darlehensphase sind flexible Sondertilgungen jederzeit und ohne Vorfälligkeitsentschädigung möglich.
Die Vielzahl eingebetteter Optionen beeinflussen sich wechselseitig und müssen in ihrer Wirkungsweise immer gesamthaft betrachtet und gesteuert werden. Die empirische Erfahrung der letzten Jahrzehnte zeigt bezüglich der Optionsausübung ein Kundenverhalten, das sich zwar an finanzmathematischen Überlegungen orientiert, aber nicht vollständig finanzrational abläuft.
Die Entwicklung eines Medizinproduktes benötigt in der Regel mehrere Jahre. Gesetzliche Vorgaben, wie zum Beispiel das Medizinprodukte Durchführungsgesetz, bestimmen, welche Schritte während der Entwicklung durchgeführt werden müssen. Deren Einhaltung muss in der technischen Dokumentation nachgewiesen werden. Die darin enthaltenen technischen Dokumente entstehen im Verlauf der Entwicklung. Diese bauen aufeinander auf und verweisen sich gegenseitig. Dadurch entstehen heterogene und unübersichtliche Strukturen. Eine Lösung für dieses Problem bietet Traceability. Traceability sorgt dafür, dass die Anforderungen an das Medizinprodukt mit Dokumenten, wie dem Anforderungskatalog, Lastenheft oder der Spezifikation verknüpft werden können. Somit ist jederzeit nachvollziehbar, welche Anforderungen mit welchem Test, welchen Änderungen oder welchen Ergebnissen zusammenhängen. Ein wichtiger Prozess bei der Entwicklung von Medizinprodukten ist zudem das Usability Engineering, wodurch die Sicherheit eines Medizinprodukts sichergestellt und Risiken bei der Anwendung minimiert werden sollen. In diesem Prozess entstehen viele Artefakte, wie zum Beispiel Usability-Berichte. Um den Überblick über alle Usability-Daten behalten zu können, können diese mithilfe von Traceability verknüpft werden. In diesem Artikel wird herausgestellt, welche Voraussetzungen für das Usability Engineering in der Medizintechnik an Traceability gestellt
werden.
Personalmanagement
(2020)
Auch wenn der Wert in keiner Bilanz auftaucht: das Humankapital entscheidet über den Unternehmenserfolg. Während Kapital im Überfluss vorhanden ist, ist das Personal zunehmend der Engpassfaktor. Wurde bis in die 1980er-Jahre der Mensch als Produktionsfaktor und die Personalabteilung als seine Verwaltungsinstanz gesehen, so ist die Personalarbeit heute ein integratives Element des Managementprozesses und die Personalabteilung aktiver Teil des Managementteams (Scholz 2014c). Damit verbunden ist der begriffliche Wandel von Personalwirtschaft bzw. Personalverwaltung hin zum Personalmanagement bzw. Human Ressource Management (HRM). Die Begriffe signalisieren eine stärker strategisch ausgerichtete Auseinandersetzung mit allen Fragen, die den Einsatz von Personal und die Verknüpfung der Personal- mit der Unternehmensstrategie zum Gegenstand haben.
Wichtige Aufgaben der Personalarbeit sind Personalplanung, Personalbeschaffung, Personalentwicklung, Personaleinsatz, Personalkostenmanagement, Personalführung. Diese werden in der Regel von unterschiedlichen Stellen wahrgenommen – neben der Personalabteilung spielen dabei auch die direkte Führungskraft sowie die Unternehmensleitung eine wichtige Rolle.
Academic research is vital for innovation and industrial growth. However, a potential burden of processing ever more knowledge could be affecting research output and researchers’ careers. We look at a dataset of researchers who have published in journals in the field of economics during a period of 45 years. For a subset of these researchers, we amass data from journals listed in the EconLit database, supplemented with years of birth from public sources. Our results show an increase in the age of researchers at their first publication, in the number of articles referenced in debut articles, and in the number of co-authors. Simultaneously, we observe a decline in the probability of researchers changing research fields. Our findings extend earlier findings on patents and hint at a burden of knowledge pervading different areas of human progress. Moreover, our results indicate that researchers develop strategies of specialisation to deal with this challenge.
The dynamic capabilities perspective is aimed at explaining how firms achieve and sustain competitive advantages, especially in environments that become volatile, uncertain, complex, and ambiguous (VUCA). In this paper, we combine factors that explain dynamic capabilities on the firm level with factors of dynamic managerial capabilities on the individual level. In addition to the dynamic capabilities theory, we draw on corporate foresight (CF) literature to test the impact of CF training. We find that both the organizational-level practices and the individual-level training of leaders are positively associated with firm-level outcomes. We further observe that this relationship is mediated by dynamic managerial capabilities (i.e., the ability of leaders to challenge current business models, make decisions under uncertainty, and reconfigure organizational resources). Our findings emphasize the importance of training leaders and building organizational CF practices to build the dynamic capabilities needed in VUCA environments.
The key aim of Open Strategy is to open up the process of strategy development to larger groups within and even outside an organization. Furthermore, Open Strategy aims to include broad groups of stakeholders in the various steps of the strategy process. The question at hand is how can Open Strategy be achieved? What approaches can be used? Scenario planning and business wargaming are approaches perceived as relevant tools in the field of strategy and strategic foresight and in the context of Open Strategy because of their participative nature. The aim of this article is to assess to what degree scenario planning and business wargaming can be used in the context of Open Strategy. While these approaches are suitable, their current application limits the number of potential participants. Further research and experimentation in practice with larger groups and/or online approaches, or a combination of both, are needed to explore the potential of scenario planning and business wargaming as tools for Open Strategy.
Industrial practice is characterized by random events, also referred to as internal and external turbulences, which disturb the target-oriented planning and execution of production and logistics processes. Methods of probabilistic forecasting, in contrast to single value predictions, allow an estimation of the probability of various future outcomes of a random variable in the form of a probability density function instead of predicting the probability of a specific single outcome. Probabilistic forecasting methods, which are embedded into the analytics process to gain insights for the future based on historical data, therefore offer great potential for incorporating uncertainty into planning and control in industrial environments. In order to familiarize students with these potentials, a training module on the application of probabilistic forecasting methods in production and intralogistics was developed in the learning factory 'Werk150' of the ESB Business School (Reutlingen University). The theoretical introduction to the topic of analytics, probabilistic forecasting methods and the transition to the application domain of intralogistics is done based on examples from other disciplines such as weather forecasting and energy consumption forecasting. In addition, data sets of the learning factory are used to familiarize the students with the steps of the analytics process in a practice-oriented manner. After this, the students are given the task of identifying the influencing factors and required information to capture intralogistics turbulences based on defined turbulence scenarios (e.g. failure of a logistical resource) in the learning factory. Within practical production scenario runs, the students apply probabilistic forecasting using and comparing different probabilistic forecasting methods. The graduate training module allows the students to experience the potentials of using probabilistic forecasting methods to improve production and intralogistics processes in context with turbulences and to build up corresponding professional and methodological competencies.
The global demand for individualized products leading to decreasing production batch sizes requires innovative approaches how to organize production and logistics systems in a dynamic manner. Current material flow systems mainly rely on predefined system structures and processes, which result in a huge increase of complexity and effort for system and process changes to realize an optimized production and material provision of individualized products. Autonomous production and logistics entities in combination with intelligent products or logistic load carriers following the vision of the “Internet of Things” offer a promising solution for mastering this complexity based on autonomous, decentralized and target size-optimized decision making and structure formation without the need for predefined processes and central decision-making bodies. Customer orders are going to prioritize themselves and communicate directly with the required production and logistics resources. Bins containing the required materials are going to communicate with the conveyors or workers of the respective intralogistics system organizing and controlling the material flow to the autonomously selected workstation. A current research project is the development of a collaborative tugger train combing the potential of automation and human-robot collaboration in intralogistics. This tugger train is going to be integrated into a self organized intralogistics scenario involving individualized customer orders (low to high batch sizes). To classify the application of self-organization within intralogistics systems, a criteria catalogue has been developed. The application of this criteria catalogue will be demonstrated on the example of a self-organization scenario involving the collaborative tugger train and an intelligent bin system.
Circular economy aims to support reuse and extends the product life cycles through repair, remanufacturing, upgrades and retrofits, as well as closing material cycles through recycling. To successfully manage the necessary transformation processes to circular economy, manufacturing enterprises rely on the competency of their employees. The definition of competency requirements for circular economy-oriented production networks will contribute to the operationalization of circular economy. The International Association of Learning Factories (IALF) statesin its mission the development of learning systems addressing these challenges for training of students and further education of industry employees. To identify the required competencies for circular economy, the major changes of the product life cycle phases have been investigated based on the state of the science and compared to the socio-technical infrastructure and thematic fields of the learning factories considered in this paper. To operationalize the circular economy approach in the product design and production phase in learning factories, an approach for a cross learning factory network (so called "Cross Learning Factory Product Production System (CLFPPS)") has been developed. The proposed CLFPPS represents a network on the design dimensions of learning factories. This approach contributes to the promotion of circular economy in learning factories as it makes use of and combines the focus areas of different learning factories. This enables the CLFPPS to offer a holistic view on the product life cycle in production networks.
It is known that the costs related with drug research and development (R&D) and the timelines to develop a new drug increased over the past years. In parallel, the success rates of drug projects along the pharmaceutical R&D phases are still very low, and the outcome of all R&D efforts is stagnating. In consequence, the R&D efficiency defined as the financial investment per drug has been steadily decreasing. As innovation is the major growth driver of the pharmaceutical industry, reliable data on R&D efficiency and new concepts to overcome these challenges are of great interest for R&D managers and the sustainability of the pharmaceutical industry as a whole. This book chapter reviews publications on R&D performance indicators of the past years, such as the success rates and timelines per phase. Additionally, it illustrates the factors influencing the success rates, timelines, and costs of pharmaceutical R&D most and, thus, the denominators of the R&D efficiency.
The efficiency of pharmaceutical research and development (R&D) reflected by increasing costs of R&D, long timelines, and low probabilities of technical and regulatory success decreased continuously in the past years. Today, the costs for discovering and developing a new drug are enormously high with more than USD 2 billion per new molecular entity (NME), while the average overall success of a research project to provide an NME is in the single-digit percentage rate, and the total timelines of R&D easily exceeds 10 years questioning the return on investment (ROI) of pharmaceutical R&D. As a consequence and also caused by numerous patent expirations of blockbuster drugs that increased the pressure to return to an acceptable ROI, the pharmaceutical industry addressed this challenge and the related causes and identified several actions that need to be taken to increase the output/input ratio of R&D. This book chapter will review the pipeline sizes and the R&D investments of multinational pharmaceutical companies, will describe new processes that have been implemented to increase the reach and to reduce costs of pharmaceutical R&D, and it will illustrate new innovation models that were developed to increase the R&D efficiency.
The reduced research and development (R&D) efficiency, strong competition from generics, increased cost pressure from payers, and an increased biological complexity of new target indications have resulted in a rethinking and a change from a traditional and more closed R&D model in the pharmaceutical industry toward the new paradigm of open innovation. In the past years, pharmaceutical companies have broadened their external networks toward research collaborations with academic institutes, technology providers, or codevelopment partners. To fulfill the demand to reduce timelines and costs, research-based pharmaceutical companies started to outsource R&D activities. In addition, internal R&D processes were adjusted to the more open R&D model and new processes such as alliance management were established. The corporate frontier of pharmaceutical companies became permeable and more open. As a result, the focus of pharmaceutical R&D expanded from a purely internal toward a mixed internal and external model. Today, the U.S. pharmaceutical company Eli Lilly may have established the most open model toward external innovation, as it has integrated its innovation processes with its business model. Other companies are following this more open R&D model with newer concepts such as new frontier sciences, drug discovery alliances, private public partnerships, innovation incubators, virtual R&D, crowdsourcing, open source innovation, and innovation camps.
In today’s marketplace, the consumption of luxury goods is at a peak due to increasing global wealth and low interest rates, resulting in a vast supply of goods and services to which customer experiences are more relevant than ever before. One of the most recent developments in this field shows that consumers no longer simply purchase a product or service based on the fact sheet; they are also interested in the experience around the product. Successful brands must develop and maintain individual images to sustain their competitive advantage and build brand equity that is beneficial for customers and firms. Ideally, these will lead to satisfaction and loyalty between a brand, its products, and its customers. Existing research about brand experience and brand equity has mainly focused on functional aspects, which seem to differ for high-value luxury goods. Most studies have focused on industries like retail and fashion brands, sampling university students or visitors to shopping malls, and some have even mixed different types of industries together. This underpins the need for research within a single luxury industry with actual luxury customers who have a solid background with brand experiences.
The purpose of this study was to explore the brand experience spectrum within the automotive industry in Germany, particularly in the affordable luxury sport car sector. Identifying the factors and components that constitute, influence, or leverage/drive a brand experience from their perspective was a clear aim of the study. To achieve this, the study collected data from indepth interviews with German (n=60) respondents who had experience with affordable and luxury sport cars. The conceptual framework was based on two empirically tested models guiding this exploratory consumer research. The first model to build on was the consumerbased brand equity model, empirically tested by Çifci et al. (2016) and Nam et al. (2011). The second conceptual framework was Lemon and Verhoef’s (2016) customer journey model consisting of relevant touchpoints along the following three stages: pre-purchase, purchase, and post-purchase.
The findings of the research demonstrate that, although the six brand equity concepts – brand awareness, physical quality, staff behaviour, self-congruence, brand identification, and lifestyle – are broadly applicable in understanding customer experience in the affordable luxury car industry, the content of these dimensions differs from that suggested by the previous authors. The research established that cognitive and affective (or symbolic) components build the foundation of customer brand experience and supports Çifci et al.’s (2016) and Nam et al.’s (2011) study results. The study also identified brand trust as an important and highly relevant concept for customer brand experience in the luxury automotive car industry. Brand trust influences customer satisfaction and loyalty, therefore improving and complementing the existing model. Furthermore, the study confirmed Lemon and Verhoef’s (2016) process model of the customer journey and experience; however, it suggested two different customer journeys depending on the customers’ previous experience (first-time and experienced buyers). The differences between the two groups and the relevance of the journey touchpoints within the three purchase stages vary significantly in terms and are distinct. Identified key touchpoints for both groups are the contact to a dealer as well as information gathering online. Differences have been found in the length of purchase stages and across the customer journey. The study highlights the importance of trust, identification, and product quality for customer brand experience. Moreover, the findings of this study complement the brand equity model of Çifci et al. (2016) by adding the new concept of trust, which is highly relevant. The current knowledge is complemented by a new understanding and mapping of the customer journey for luxury sports cars in Germany. This study can assist practitioners and managers by providing a compass indicating which touchpoints are relevant to which customer group. Social value can be achieved by encouraging interactions between brand and consumer (e.g. central product launch events) and through brand-oriented interactions among consumers (e.g. dealer events, clubs, or communities). Customers are motivated to express their distinctiveness through product experience and brand identification (belonging/distinction) and to develop a loyal link to brands.
Das Vertrauen in unsere Währungen sinkt. Die Zentralbanken fluten die Finanzmärkte mit billigem Geld. In Deutschland boomt die Wirtschaft, während in anderen Euro-Ländern hohe Arbeitslosigkeit und Staatspleiten drohen. Kann ein System mit Niedrigzins, Deflationsgefahr und geliehenem Wohlstand dauerhaft bestehen oder sind eventuell Überlegungen zu einer realen Hinterlegung von Währungen wieder anzustellen, um das Finanzsystem zu stabilisieren. Seit Jahrtausenden verwenden Menschen Geld. Seit jeher wird es Rechen- und Tauschmittel benutzt. Dabei haben Menschen seit Gedenken auch andere Tausch- und Finanzsysteme verwandt und sind bereits heute Miles & More-Punkte, realer Warentausch oder digitale Währungen wie Bitcoins Realität. Weiterhin stellt sich die Systemfrage, ob allein Zentralbanken Geld ausgeben sollten oder nicht marktwirtschaftlich auch die Geldausgabe frei für Jedermann möglich sein kann. Tausch von Waren und Zeit, Regionalwährungen, Schwundgeld oder Freigeld sind nur einige Ideen, die längst die Überlegungen, die als Ersatz- oder Komplementärwährung eventuell das Vertrauen in das Finanzsystem zurück bringen könnten. Eine verständliche Übersicht über das aktuelle Geldsystem und seiner Alternativen ist das Ziel dieses Buches.
Die Regulierung von Banken, Finanzinstituten und Ratingagenturen ist nicht zuletzt seit der letzten Finanzkrise wieder in den Fokus von Politik und Wissenschft geraten. Zahlreiche Banken sind noch aufgrund staatlicher Beteiligungen unter besonderer Aufsicht und gerade in den europäischen Staaten mit hoher Verschuldung wird den Banken eine Mitschuld an der Krise gegeben. Im Fokus sind immer wieder auch die Ratingagenturen, die durch angebliche Fehlurteile und intransparente Methoden und Modelle Unternehmen und Staaten mit ihren Bonitätsurteilen vermeintlich diskriminieren und deren Finanzierungsspielräume einengen. Der Wunsch nach stärkerer Regulierung und Transparenz ist auch im Wahlkampf zum Europaparlament die letzten Wochen erneut spürbar gewesen. Der folgende Beitrag will die historischen Entwicklungen der Regulierungsstufen von Basel I bis Basel III aufzeigen und gleichzeitig die relevanten Institutionen und Normen vorstellen, um auf Basis dieser Übersicht eine kritische Würdigung und Diskussion anzustoßen.
Ungeachtet der dargestellten Fülle und ggf. daraus ableitbaren Überregulierung des Finanzmarktes, insbesondere der Banken und Ratingagenturen, sollten am Ende die Nutzen regulierter Bonitäts- und Solvenzbewertung nicht außer Acht gelassen bleiben. Neben dem volkswirtschaftlichen Schutz der Gläubiger sind auch interne Nutzenpotentiale für die Schuldner selbst zu nennen. Als interner Nutzen für ein Unternehmen kann die Gewinnung von Informationen für das Finanzmanagement genannt werden. Risiken können identifiziert und abgestellt werden. Eine Optimierung des Ratings durch Verbesserung von Kennzahlen oder aufgedeckten Schwachstellen kann zu einer Verringerung der Kreditkonditionen führen. Bei einer Unternehmensbewertung ist bei einem guten Rating der Unternehmenswert höher anzusetzen. Dies wird bereits beim IDW-S1-Standard der Wirtschaftsprüfer zur Ermittlung eines Discounted Cash Flow als Basis eines Unternehmenswertes nach dem WACC-CAPM-Modell deutlich. Ratings können als Frühwarnsystem rechtzeitig vor einer finanziellen Schieflage warnen und das Management oder die Eigentürmer für finanzielle Risiken sensibilisieren. Veröffentlichte Bonitäts- und Solvenzurteile können für Kunden, Lieferanten und alle beteiligten Stakeholder eines Unternehmens Vertrauen schaffen bzw. evtl. eine bessere Verhandlungsposition erzeugen. Mit einem Rating kann ein Unternehmen alternative Finanzierungsinstrumente wie z. B. eigene Anleihen nutzen und ist nicht unbedingt auf die Kreditvergabe der Bank angewiesen.
Letztlich ist also die Überregulierung zu kritisieren, die Notwendigkeit einer Regulierung für die komplexe Bonitäts- und Solvenzbeurteilung von Schuldnern im Interesse der Gläubiger aber nicht zu verleugnen.
Lexikon der Betriebswirtschaft : 3000 grundlegende und aktuelle Begriffe für Studium und Beruf
(2015)
Was ist Strategische Planung, welche Steueränderungen gibt es, was versteht man unter Break-Even-Analyse, Cashflow, Prozesskostenrechnung oder Balanced Scorecard und wo liegen die Besonderheiten der Konzernrechnungslegung? Ein aktuelles Nachschlagewerk mit zahlreichen Verweisen für Studierende und Praktiker.
Global acting rating agencies were held responsible for the latest financial market crisis. False estimations in rating, non-transparent methods, processes and systems as well as a lack of qualification of rating analysts have been points of criticism. The level of the tightened regulation of the agencies in the USA and in Europe is pointed out in this article. All relevant institutions and norms as well as the international and national standards from the German point of view are presented and exhaustively analyzed. In doing so it is illustrated, that in this olio-political market one can definitely speak about protection with regard to the admission and accreditation of the agencies.
Längst ist das World Wide Web mit unzähligen Online-Shops aus dem In- und Ausland überflutet. Es wird immer wichtiger für Online-Shop-Betreiber, aus dieser Masse herauszustechen. Die Produktbeschreibung ist dabei oft Indikator für die Qualität eines Shops. Die Entwicklung von Software zur automatischen Content-Generierung ist hierbei eine kostensparende Möglichkeit, Texte zu erstellen, die sich in Sekunden massenhaft variieren lassen. Kreiert die robotergesteuerte Texterstellung jedoch auch eine Zukunft, die ganze Arbeitszweige obsolet werden lässt?