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This case study describes the emerging customized omnichannel loyalty solution of Marc O’Polo from a customer’s perspective. After the introduction of Marc O’Polo and their general omnichannel strategy, the loyalty program is described in detail, like Marc O’Polo for members and the mobile app, social media, direct mail and in-store capabilities. A discussion chapter closes the case study with research implications and open questions for Marc O’Polo.
Loyalty programs become more important in an omnichannel environment of fashion retail business. After the definition of customer loyalty and loyalty programs the main characteristics of omnichannel loyalty programs are described. As touchpoints of omnichannel loyalty programs mobile, social media, direct mail and in-store capabilities are detailed. A discussion chapter closes with recommendations for fashion retailers.
This case study of Breuninger aims to analyze how Breuninger adapts to the emerging omnichannel environment in fashion business. From a consumer’s perspective Breuninger and the general omnichannel strategy of Breuninger is explained, before the loyalty program of Breuninger is analyzed in detail. Key factors as the mobile app and the mobile Breuninger card, social media, direct mail and in-store capabilities are described. A discussion chapter finalizes the case.
In times of e-commerce and digitalization, new markets are opening, young companies have the possibility to grow and new perspectives arise in terms of customer relationship. Customers require more possibilities of personalization. In the same time, companies have access to new and especially more information about the customer. Seems like it was a correlation that could evolve greatly if there weren't privacy issues. Vast amount of data about consumers are collected in Big Data warehouses. These shall be analyzed via predictive analytics and customers shall be classified by algorithms like clustering models, propensity models or collaborative filtering. All these subjects are growing in importance, as they are shaping the global marketing landscape. Marketers develop together with IT scientists new ways of analyzing customer databases and benefit from more accurate segmentation methods as that have been used until now. The following paper shall provide a literature review on new methods of consumer segmentation regarding the high inflow of new information via e-commerce. It will introduce readers in the subject of predictive analytics and will discuss several predictive models. The writing of the paper is not based on own empirical researches, but shall serve as a reference text for further researches. A conclusion will complete the paper.
Like many others, fashion companies have to deal with a global and very competitive environment. Thus companies rely on accurate sales forecasts - as key success factor of an efficient supply chain management. However, forecasters have to take into account some specificities of the fashion industry. To respond to these constraints, a variety of different forecasting methods exists, including new, computer-based predictive analytics. After the evaluation of different methods, their application to the fashion industry is investigated through semi structured expert interviews. Despite several benefits predictive analytics is not yet frequently used in practice. This research does not only reflect an industry profile, but also gives important insights about the future potential and obstacles of predictive analytics.
ITMA 2015 which took place from November 12-19, 2015, in Milan/Italy showed new record results. The number of exhibitors rose in comparison to ITMA 2011 by 25% to nearly 1,700 exhibitors, and visitors and exhibition space rose by 20%. A survey by the German Textile Machinery Association (VDMA) and interviews at the fair conducted by the author showed that the exhibiting companies were highly satisfied with the quality and the number of discussions and that many new customers could be acquired. Furthermore, the VDMA survey showed that 74% of the German companies already concluded negotiations and contracts at the show. Of particular note were the transactions of the Belgian weaving machinery manufacturer Picanol, which sold hundreds of machines directly at the fair. The estimatons regarding aftersales were also expected to be good to very good. This is a very welcome development in comparison to both preceding ITMA shows.
Die Übertragung von Strukturen und Funktionen aus der Biologie in technische Produkte, Bionik, erfährt in den letzten Jahren zunehmendes Interesse. Die meisten Lebewesen sind aus faserverstärkten Strukturmaterialien aufgebaut und eignen sich daher hervorragend als Ideengeber für die Entwicklung innovativer bionischer Produkte unter Verwendung von technischen Textilien bzw. Faserverbundmaterialien. Dies wird am Beispiel verzweigter und unverzweigter Faserverbundstrukturen und von bionischen Fassadenverschattungssystemen exemplarisch gezeigt.
Die ITMA 2015 vom 12.-19. November 2015 in Mailand/Italien wartete mit neuen Rekorden auf. Die Anzahl der Aussteller stieg gegenüber der ITMA 2011 um 25% auf fast 1700 Aussteller. Besucherzahlen und Messefläche waren um 20% höher als 2011. Laut der Umfrage des VDMA sowie der Messegespräche des Autors waren die ausstellenden Firmen sehr zufrieden mit der Qualität und Anzahl der Gespräche, vor allem konnten auch viele neue Kunden gewonnen werden. Weiterhin ergab die VDMA-Umfrage, dass 74% der deutschen Firmen schon während der Messe Verträge und Verhandlungen abschlossen. Hervorzuheben ist das Messegeschäft des belgischen Webmaschinenherstellers Picanol, welcher hunderte von Webmaschinen direkt auf der Messe verkaufte. Auch die Einschätzung bzgl. des Nachmessegeschäfts wurde als gut bis sehr gut eingestuft. Dies ist eine sehr erfreuliche Entwicklung im Vergleich zu den beiden vorhergehenden ITMAs.
The focus of this work lies on teaching methods for product design to stimulate novelty within a multiple disciplinary educational context. To address this issue, the different types of multiple disciplinary approach are presented by reviewing existing literature. As the initial study involved looking at the correlation between disciplines and product features, the definition of product design and its relationship with industrial design and other adjacent domains are introduced. The structure of a newly developed interdisciplinary master in product design is presented and, within this program, an educational activity fostering creativity in heterogeneous multiple disciplinary environments is described. Inspired by the approach of industrial designers to generate creative solutions, it is conceived to help product design students to flexibly adapt the problem and the solution space together through an iterative process.