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Creating digital offerings customers will buy : find the sweet spot between what technologies can deliver and what your customers need

  • Successful digital offerings are created at the intersection of what technologies can deliver and what customers want and will pay for. That point of intersection, however, has proved to be elusive. To find it, companies must experiment repeatedly, cocreate with customers, and assemble cross-functional development teams - and the insights gleaned along the way must be shared internally. In this article, we discuss how several of the nearly 200 companies we've studied have built and exercised these capabilities. We also take a close look at how one company, Schneider Electric, is using them to acquire and share customer insights.

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Metadaten
Name:Mocker, Martin
ISSN:1532-9194
eISSN:1532-8937
Erschienen in:MIT Sloan management review
Publisher:MIT
Place of publication:Cambridge, Mass.
Document Type:Article
Language:English
Year of Publication:2019
Volume:61
Issue:1
Pagenumber:6
First Page:64
Last Page:69
Dewey Decimal Classification:650 Management
Open Access:Nein