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This paper addresses the following four research questions: 1. How should customer service quality in social media channels be conceptualized on multiple levels? 2. Which aspects of customer service quality are important in enhancing customer satisfaction? 3. What outcomes are effected by customer service quality and customer satisfaction? 4. How effective are customer services delivered through social media channels (as compared to customer services delivered through other channels)?
At Reutlingen University in Germany students from different countries and disciplines can learn business English within the framework of a theatre production. In the "Business English Theatre" they work in an international project team staging a play with a business focus and thus improve both their language, social and professional skills.
This work is a report on practical experiences with the issue of interoperability in German practice management systems (PMSs) from an ongoing clinical trial on teledermatology, the TeleDerm project. A proprietary and established web-platform for store-and-forward telemedicine is integrated with the IT in the GPs’ offices for automatic exchange of basic patient data. Most of the 19 different PMSs included in the study sample lack support of modern health data exchange standards, therefore the relatively old but widely available German health data exchange interface “Gerätedatentransfer” (GDT) is used. Due to the lack of enforcement and regulation of the GDT standard, several obstacles to interoperability are encountered. As a partial, but reusable working solution to cope with these issues, we present a custom middleware which is used in conjunction with GDT. We describe the design, technical implementation and observed hindrances with the existing infrastructure. A discussion on health care interfacing standards and the current state of interoperability in German PMS software is given.
The diversity of energy prosumer types makes it difficult to create appropriate incentive mechanisms that satisfy both prosumers and energy system operators alike. Meanwhile, European energy suppliers buy guarantees of origin (GoO) which allow them to sell green energy at premium prices while in reality delivering grey energy to their customers. Blockchain technology has proven itself to be a robust paying system in which users transact money without the involvement of a third party. Blockchain tokens can be used to represent a unit of energy and, just as GoOs, be submitted to the market. This paper focuses on simulating marketplace using the ethereum blockchain and smart contracts, where prosumers can sell tokenized GoOs to consumers willing to subsidize renewable energy producers. Such markets bypass energy providers by allowing consumers to obtain tokenized GoOs directly from the producers, which in turn benefit directly from the earnings. Two market strategies where tokens are sold as GoOs have been simulated. In the Fix Price Strategy prosumers sell their tokens to the average GoO price of 2014. The Variable Price Strategy focuses on selling tokens at a price range defined by the difference between grey and green energy. The study finds that the ethereum blockchain is robust enough to functions as a platform for tokenized GoO trading. Simulation results have been compared and the results indicate that prosumers earn significantly more money by following the Variable Price
Strategy.
Context: Nowadays the market environment is characterized by high uncertainties due to high market dynamics, confronting companies with new challenges in creating and updating product roadmaps. Most companies are still using traditional approaches which typically fail in such environments. Therefore, companies are seeking opportunities for new product roadmapping approaches.
Objective: This paper presents good practices to support companies better understand what factors are required to conduct a successful product roadmapping in a dynamic and uncertain market environment.
Method: Based on a grey literature review, essential aspects for conducting product roadmapping in a dynamic and uncertain market environment were identified. Expert workshops were then held with two researchers and three practitioners to develop best practices and the proposed approach for an outcome-driven roadmap. These results were then given to another set of practitioners and their perceptions were gathered through interviews.
Results: The study results in the development of 9 good practices that provide practitioners with insights into what aspects are crucial for product roadmapping in a dynamic and uncertain market environment. Moreover, we propose an approach to product roadmapping that includes providing a flexible structure and focusing on delivering value to the customer and the business. To ensure the latter, this approach consists of the main items outcome hypothesis, validated outcomes, and discovered outputs.
In recent years, the parallel computing community has shown increasing interest in leveraging cloud resources for executing parallel applications. Clouds exhibit several fundamental features of economic value, like on-demand resource provisioning and a pay-per-use model. Additionally, several cloud providers offer their resources with significant discounts; however, possessing limited availability. Such volatile resources are an auspicious opportunity to reduce the costs arising from computations, thus achieving higher cost efficiency. In this paper, we propose a cost model for quantifying the monetary costs of executing parallel applications in cloud environments, leveraging volatile resources. Using this cost model, one is able to determine a configuration of a cloud-based parallel system that minimizes the total costs of executing an application.
Condition Monitoring for mechanical systems like bearings or transmissions is often done by analysing frequency spectra obtained from accelerometers mounted to the components under observation. Although this approach gives a high amount on information about the system behaviour, the interpretation of the resulting spectra requires expert knowledge, that is, a deep understanding of the effect on condition deterioration on the measured spectra. However, an increasing number of condition monitoring applications demands other representations of the measured signals that can be easily interpreted even by non–experts. Therefore, the objective of this paper is to develop an approach for processing measured process data in order to obtain an easy to interpret measure for assessing the component condition. The main idea is to evaluate the deterioration of a component condition by computing the correlation function of current measurements with past measurements in order to detect a component condition deterioration from a change in these correlation functions. Besides the simplicity of the obtained measure, this approach opens the opportunity for integrating a model based approach as well. The developed method is tested based on a condition monitoring application in a roller chain.
This paper investigates the possibility to effectively monitor and control the respiratory action using a very simple and non invasive technique based on a single lightweight reduced-size wireless surface electromyography (sEMG) sensor placed below the sternum. The captured sEMG signal, due to the critical sensor position, is characterized by a low energy level and it is affected by motion artifacts and cardiac noise. In this work we present a preliminary study performed on adults for assessing the correlation of the spirometry signal and the sEMG signal after the removal of the superimposed heart signal. This study and the related findings could be useful in respiratory monitoring of preterm infants.
The presented research is dedicated to estimation of the correlation between the level of renewable energy sources and the costs of congestion management in electric networks in selected European countries. Data of six countries in North-West European area (Italy, Spain, Germany, France, Poland and Austria) were investigated. Factors considered included grid congestion costs including re-dispatching costs as well as countertrading costs, gross electricity generation, installed capacity of electric generating facilities, installed capacity of electric non-dispatchable renewable energy sources and total electricity consumption. Special attention is paid to the share of renewable energy sources. It is found that the grid congestion costs are not clearly affected by penetration of non-dispatchable renewables in all the analysed countries and therefore a clear mathematical correlation cannot no be extrapolated with the available data. The results of this research show in general a loose dependency of the grid congestion costs on the penetration of renewables and a strong dependency on the total electrical consumption of the country.